CPXP REVIEW TIPS QUESTIONS AND ANSWERS
SURE A+
✔✔Which year did the Cleveland Clinic hire the first MD as a CXO? - ✔✔Bridget Duffy
2006
✔✔What is BART - ✔✔Behavior action response team
✔✔What does the communication model include? (4 E's) - ✔✔engaging
empathizing
educating
enlisting
✔✔Which Rush locations have the largest amount of grievances filed? - ✔✔RUMG
(Rush university medical group) & IP
✔✔What is the Rush patient promise (3 components) - ✔✔safe care, high quality care,
patient satisfaction
✔✔Which year was the Institute of Healthcare Improvement (IHI) triple aim created? -
✔✔2007
✔✔What are core concepts of patient centered care (4 components) - ✔✔-respect &
dignity
-information sharing
-participation
-collaboration
✔✔What is AIDET - ✔✔Acknowledge
Introduce
Duration
Explanation
,Thank
✔✔What is the JCAHO (2010) - ✔✔Joint commission on accreditation of health care
(set patient centered communication standards)
✔✔Culturally Competent Model of Care - ✔✔1. Cultural awareness - self-reflection of
one's own biases
2. cultural knowledge - obtaining information about different cultures
3. cultural skill - conducting an assessment of cultural data of the patient
4. cultural encounters - personal experiences with patient of different backgrounds
5. cultural desire - process of anting to be culturally competent.
✔✔Impact of cultural competency and diversity in health care - ✔✔1. more successful
resident/patient education
2. increases in health care-seeking behavior
3. more appropriate testing and screening
4. fewer diagnosis errors
5. avoidance of drug complications
6. greater adherence to medical advice
7. expanded choices and access o high-quality clinicians
✔✔CLAS, Office of Minority Health - ✔✔CLAS is a tool that promotes cultural and
linguistic competence. CLAS standards are primarily directed at health care
organizations.
✔✔JCAHO now The Joint Commission (nonprofit formed in 1951) - ✔✔Mission: to
improve the safety and quality of care provided to the public through the provision of
health care accreditation and related services that support performance improvement in
health care organizations.
Policy: views the delivery of services in a culturally and linguistically appropriate manner
as an important health care safety and quality issue.
✔✔LEP - ✔✔Limited Language Proficient
✔✔How can one enhance patient participation? - ✔✔Honor and respect the patients
culture. This illustrates respect for the patient as an individual rather than as just
another patient.
✔✔BEST way to show respect for an individual - ✔✔Honor cultural and personal
choices.
✔✔Culture subcategories affecting health care provision - ✔✔shared values (family
customs), shared beliefs (world view), religion, shared practices (who makes decisions),
dietary traditions, birth and death rituals, use of herbal or home remedies
, ✔✔Primary Diversity - ✔✔The individual's skin color, body size, sexual orientation,
gender, ethnicity, age, physical/mental abilities, primary language.
✔✔Secondary diversity - ✔✔factors such as income and social status, lief and work
experience, education background, geographic location, marital status, and religious
beliefs
✔✔Viewing culture through diversity - ✔✔It is important not to see one type of diversity
and presume the other (primary vs secondary diversity)
✔✔Helpful resource in the area of diversity - ✔✔www.diversityrx.org
✔✔Three "R" words that guide healthcare workers when approaching unknown religious
situations. - ✔✔Religion - Determine religion and practices/traditions associated with
them.
Respect - Consciously respect the persons religious tradition
Resources - known who to call, handbook, webpages, etc.
✔✔Examples of cultural and religious situations that affect patient care. - ✔✔1. Spanish
word for bladder and gallbladder may only be known by a Spanish speaking healthcare
and not a non-healthcare worker.
2. body language and tone say more to patients than what is verbally expressed.
3. Are schedules reviewed to make accommodations for patients prayer traditions? Is
there private space for patients and family members to use for prayer? Is the healthcare
worker responding appropriately and doing what is necessary to answer these
questions?
✔✔Experience and Perception - ✔✔Other people's experience of the interaction is built
on their receptions rather than intentions.
✔✔The act which address that federal funds must provide effective communication
services to their limited English proficient, Deaf and hard of hearing patients - ✔✔Civil
Rights Act of 1964, revised in 2000 commonly known as "Title VI"
✔✔Language Proficiency - ✔✔the ability to convey the appropriate tense, syntax and
other components of language structure as well as comprehension of the non-native
speaker, such as localized accents
✔✔Other skills for a medical interpreter - ✔✔1. Completeness
2. accuracy
SURE A+
✔✔Which year did the Cleveland Clinic hire the first MD as a CXO? - ✔✔Bridget Duffy
2006
✔✔What is BART - ✔✔Behavior action response team
✔✔What does the communication model include? (4 E's) - ✔✔engaging
empathizing
educating
enlisting
✔✔Which Rush locations have the largest amount of grievances filed? - ✔✔RUMG
(Rush university medical group) & IP
✔✔What is the Rush patient promise (3 components) - ✔✔safe care, high quality care,
patient satisfaction
✔✔Which year was the Institute of Healthcare Improvement (IHI) triple aim created? -
✔✔2007
✔✔What are core concepts of patient centered care (4 components) - ✔✔-respect &
dignity
-information sharing
-participation
-collaboration
✔✔What is AIDET - ✔✔Acknowledge
Introduce
Duration
Explanation
,Thank
✔✔What is the JCAHO (2010) - ✔✔Joint commission on accreditation of health care
(set patient centered communication standards)
✔✔Culturally Competent Model of Care - ✔✔1. Cultural awareness - self-reflection of
one's own biases
2. cultural knowledge - obtaining information about different cultures
3. cultural skill - conducting an assessment of cultural data of the patient
4. cultural encounters - personal experiences with patient of different backgrounds
5. cultural desire - process of anting to be culturally competent.
✔✔Impact of cultural competency and diversity in health care - ✔✔1. more successful
resident/patient education
2. increases in health care-seeking behavior
3. more appropriate testing and screening
4. fewer diagnosis errors
5. avoidance of drug complications
6. greater adherence to medical advice
7. expanded choices and access o high-quality clinicians
✔✔CLAS, Office of Minority Health - ✔✔CLAS is a tool that promotes cultural and
linguistic competence. CLAS standards are primarily directed at health care
organizations.
✔✔JCAHO now The Joint Commission (nonprofit formed in 1951) - ✔✔Mission: to
improve the safety and quality of care provided to the public through the provision of
health care accreditation and related services that support performance improvement in
health care organizations.
Policy: views the delivery of services in a culturally and linguistically appropriate manner
as an important health care safety and quality issue.
✔✔LEP - ✔✔Limited Language Proficient
✔✔How can one enhance patient participation? - ✔✔Honor and respect the patients
culture. This illustrates respect for the patient as an individual rather than as just
another patient.
✔✔BEST way to show respect for an individual - ✔✔Honor cultural and personal
choices.
✔✔Culture subcategories affecting health care provision - ✔✔shared values (family
customs), shared beliefs (world view), religion, shared practices (who makes decisions),
dietary traditions, birth and death rituals, use of herbal or home remedies
, ✔✔Primary Diversity - ✔✔The individual's skin color, body size, sexual orientation,
gender, ethnicity, age, physical/mental abilities, primary language.
✔✔Secondary diversity - ✔✔factors such as income and social status, lief and work
experience, education background, geographic location, marital status, and religious
beliefs
✔✔Viewing culture through diversity - ✔✔It is important not to see one type of diversity
and presume the other (primary vs secondary diversity)
✔✔Helpful resource in the area of diversity - ✔✔www.diversityrx.org
✔✔Three "R" words that guide healthcare workers when approaching unknown religious
situations. - ✔✔Religion - Determine religion and practices/traditions associated with
them.
Respect - Consciously respect the persons religious tradition
Resources - known who to call, handbook, webpages, etc.
✔✔Examples of cultural and religious situations that affect patient care. - ✔✔1. Spanish
word for bladder and gallbladder may only be known by a Spanish speaking healthcare
and not a non-healthcare worker.
2. body language and tone say more to patients than what is verbally expressed.
3. Are schedules reviewed to make accommodations for patients prayer traditions? Is
there private space for patients and family members to use for prayer? Is the healthcare
worker responding appropriately and doing what is necessary to answer these
questions?
✔✔Experience and Perception - ✔✔Other people's experience of the interaction is built
on their receptions rather than intentions.
✔✔The act which address that federal funds must provide effective communication
services to their limited English proficient, Deaf and hard of hearing patients - ✔✔Civil
Rights Act of 1964, revised in 2000 commonly known as "Title VI"
✔✔Language Proficiency - ✔✔the ability to convey the appropriate tense, syntax and
other components of language structure as well as comprehension of the non-native
speaker, such as localized accents
✔✔Other skills for a medical interpreter - ✔✔1. Completeness
2. accuracy
