BUSINESS 1301 EXAM 2 QUESTIONS WITH VERIFIED
ANSWERS
Giving employees responsibility and authority to make decisions about their work is
called _____.
A)due diligence
B)teamwork
C)empowerment
D)insider trading - Answers - C)empowerment
Manelin works for a home electronics store and is a member of a team created to
increase communication among various departments. Manelin has networked with new
people and now has strong contacts for each department when he needs them. Manelin
is most likely to be a member of a _____ team.
A)virtual
B)work
C)cross-functional
D)problem-solving - Answers - C)cross-functional
What is the role of the team leader during the forming stage?
A)Providing time for members to become acquainted
B)Clarifying team roles
C)Encouraging participation
D)Facilitating task accomplishment - Answers - A)Providing time for members to
become acquainted
During the performing stage, team members _____.
A)clarify their roles and expectations
B)get to know one another
C)focus on solving problems
D)resolve differences among them - Answers - C)focus on solving problems
Hikari is the leader of a problem-solving team. She is encouraging every member of the
team to openly express differences and work through conflicts. Hikari's team is most
likely to be in the _____ stage.
A)storming
B)performing
C)forming
D)norming - Answers - A)storming
, Kumar is trying to promote the cohesiveness of his team. Which of the following would
LEAST likely improve his team's cohesiveness?
A)Increasing the interaction between team members
B)Redesigning their work space
C)Encouraging team members to socialize during and after working hours
D)Encouraging his team members to work from home - Answers - D)Encouraging his
team members to work from home
Duncan is listening to Catriona at a meeting. She is one of his fellow team members,
and he believes she is just trying to get the team leader to adopt her idea. Duncan is
being a(n) _____ listener.
A)cynical
B)proactive
C)offensive
D)polite - Answers - A)cynical
Which of the following is NOT an example of formal communication?
A)The employee benefits handbook
B)A telephone call with a customer
C)A letter to a supplier
D)The grapevine method of communication - Answers - D)The grapevine method of
communication
_____ utility is created when the business company converts raw materials into finished
goods and services.
A)Form
B)Ownership
C)Exchange
D)Place - Answers - A)Form
The current marketing period where companies emphasize customer satisfaction is
referred to as the ________ era.
A)sales
B)marketing
C)production
D)relationship - Answers - D)relationship
The marketing of a social concern or issue such as preventing child abuse is known as
_____ marketing.
A)organization
B)person
C)cause
D)place - Answers - C)cause
A business aims its promotions toward singles between the ages of 25 and 40 who
reside in a specific county. The business has _____.
ANSWERS
Giving employees responsibility and authority to make decisions about their work is
called _____.
A)due diligence
B)teamwork
C)empowerment
D)insider trading - Answers - C)empowerment
Manelin works for a home electronics store and is a member of a team created to
increase communication among various departments. Manelin has networked with new
people and now has strong contacts for each department when he needs them. Manelin
is most likely to be a member of a _____ team.
A)virtual
B)work
C)cross-functional
D)problem-solving - Answers - C)cross-functional
What is the role of the team leader during the forming stage?
A)Providing time for members to become acquainted
B)Clarifying team roles
C)Encouraging participation
D)Facilitating task accomplishment - Answers - A)Providing time for members to
become acquainted
During the performing stage, team members _____.
A)clarify their roles and expectations
B)get to know one another
C)focus on solving problems
D)resolve differences among them - Answers - C)focus on solving problems
Hikari is the leader of a problem-solving team. She is encouraging every member of the
team to openly express differences and work through conflicts. Hikari's team is most
likely to be in the _____ stage.
A)storming
B)performing
C)forming
D)norming - Answers - A)storming
, Kumar is trying to promote the cohesiveness of his team. Which of the following would
LEAST likely improve his team's cohesiveness?
A)Increasing the interaction between team members
B)Redesigning their work space
C)Encouraging team members to socialize during and after working hours
D)Encouraging his team members to work from home - Answers - D)Encouraging his
team members to work from home
Duncan is listening to Catriona at a meeting. She is one of his fellow team members,
and he believes she is just trying to get the team leader to adopt her idea. Duncan is
being a(n) _____ listener.
A)cynical
B)proactive
C)offensive
D)polite - Answers - A)cynical
Which of the following is NOT an example of formal communication?
A)The employee benefits handbook
B)A telephone call with a customer
C)A letter to a supplier
D)The grapevine method of communication - Answers - D)The grapevine method of
communication
_____ utility is created when the business company converts raw materials into finished
goods and services.
A)Form
B)Ownership
C)Exchange
D)Place - Answers - A)Form
The current marketing period where companies emphasize customer satisfaction is
referred to as the ________ era.
A)sales
B)marketing
C)production
D)relationship - Answers - D)relationship
The marketing of a social concern or issue such as preventing child abuse is known as
_____ marketing.
A)organization
B)person
C)cause
D)place - Answers - C)cause
A business aims its promotions toward singles between the ages of 25 and 40 who
reside in a specific county. The business has _____.
