CNML Test WITH VERIFIED QUESTIONS AND
CORRECT ANSWERS.
1. 3 Basic Requirements for Change - ANSWER-1. Planning for change
2. Assessing change forces
3. Implementing the change
4 P's of Marketing - ANSWER-Product (what you're selling)
Price (how much it costs)
Place (where is product)
Promotion ( how do people know about it)
7 Tests of Just Cause - ANSWER-1. Notice: do employees know the rules and consequences for
breaking them
2. Reasonable: necessary rule/punishment for safe, efficient operation of org
3. Investigation: looked into issue before punishment; get both sides
4. Fair and Objective Investigation: all parties and sides interviewed and considered
5. Proof: facts support the breaking of the rule
6. Equal Treatment: treat people and situations and rule-breaking in similar ways
7. Reasonable Penalty: discipline should match the severity of the infraction; can be more
lenient with employees in good and/or long standing
AACN Synergy Model - ANSWER-Applying nurse competencies to patient needs: when they
meet there is synergy which creates good patient outcomes and good nurse well-being
,ADC - ANSWER-Average daily census (patients in a bed at midnight)
Adult Learning Theory - ANSWER-Self-directed/autonomous, utilizes knowledge & life
experience, goal-oriented, relevancy-oriented, highlights practicality, and encourages
collaboration
Age Discrimination in Employment Act (ADEA) - ANSWER-Prevents discrimination for staff who
are older than 40
AIDET - ANSWER-acknowledge, introduce, duration, explanation, thank you - steps to achieving
best customer service/patient satisfaction
ALOS Calculation - ANSWER-Average length of stay = # of pt. days / # of discharges (in same time
period)
Appreciative Inquiry - ANSWER-Searching for the best in people/organizations; positive
psychology; focus on what is already working and build from there
4-D's: discover, dream, design, destiny
Autocratic/Authoritarian Leadership - ANSWER-Take charge; effective in short term but
negatively impacts employee morale; directive, critical, and punitive; makes decisions, plans,
fosters dependency
Behavioral Interview - ANSWER-Candidates give specific examples of past behavior; best
predictor of future behavior
, Benchmarking - ANSWER-Comparing practice/scores/results to the best standard either
internally, with competitors, with functional/generic businesses; part of Total Quality
Management
Benner's Stages of Nursing Development - ANSWER-Novice, Advanced Beginner, Competent,
Proficient, Expert
Breakeven - ANSWER-Needed in order not to lose money; minimum patients needed to meet
budget using minimum staffing; can't control admissions but some would work with staffing
office to ensure minimum occupancy occurred
Bridges' Beginning Phase of Change - ANSWER-Just go out and start!
Bridges' Change Theory - ANSWER-Focuses on internal transition not the outward change
occurring to people
1. Ending, Losing & Letting Go (lots of fear, uncertainty, and resistance as people accept that
something is ending)
2. The Neutral Zone (resentment, low morale, low productivity, and anxiety but also more
creativity and innovation)
3. The New Beginning (acceptance & energy, high commitment, openness to learning)
Bridges' Ending Phase of Change - ANSWER-Something new is coming so staff mourn what they
will leave behind; managers should spend time listening and give info to staff as they adjust
Bridges' Neutral Zone of Change - ANSWER-Staff anxieties rise, motivation falls, old weaknesses
emerge; communication suffers
Calculating FTE's Without Staffing Ratios - ANSWER-(ADC x 365) x HPPD / 2080
CORRECT ANSWERS.
1. 3 Basic Requirements for Change - ANSWER-1. Planning for change
2. Assessing change forces
3. Implementing the change
4 P's of Marketing - ANSWER-Product (what you're selling)
Price (how much it costs)
Place (where is product)
Promotion ( how do people know about it)
7 Tests of Just Cause - ANSWER-1. Notice: do employees know the rules and consequences for
breaking them
2. Reasonable: necessary rule/punishment for safe, efficient operation of org
3. Investigation: looked into issue before punishment; get both sides
4. Fair and Objective Investigation: all parties and sides interviewed and considered
5. Proof: facts support the breaking of the rule
6. Equal Treatment: treat people and situations and rule-breaking in similar ways
7. Reasonable Penalty: discipline should match the severity of the infraction; can be more
lenient with employees in good and/or long standing
AACN Synergy Model - ANSWER-Applying nurse competencies to patient needs: when they
meet there is synergy which creates good patient outcomes and good nurse well-being
,ADC - ANSWER-Average daily census (patients in a bed at midnight)
Adult Learning Theory - ANSWER-Self-directed/autonomous, utilizes knowledge & life
experience, goal-oriented, relevancy-oriented, highlights practicality, and encourages
collaboration
Age Discrimination in Employment Act (ADEA) - ANSWER-Prevents discrimination for staff who
are older than 40
AIDET - ANSWER-acknowledge, introduce, duration, explanation, thank you - steps to achieving
best customer service/patient satisfaction
ALOS Calculation - ANSWER-Average length of stay = # of pt. days / # of discharges (in same time
period)
Appreciative Inquiry - ANSWER-Searching for the best in people/organizations; positive
psychology; focus on what is already working and build from there
4-D's: discover, dream, design, destiny
Autocratic/Authoritarian Leadership - ANSWER-Take charge; effective in short term but
negatively impacts employee morale; directive, critical, and punitive; makes decisions, plans,
fosters dependency
Behavioral Interview - ANSWER-Candidates give specific examples of past behavior; best
predictor of future behavior
, Benchmarking - ANSWER-Comparing practice/scores/results to the best standard either
internally, with competitors, with functional/generic businesses; part of Total Quality
Management
Benner's Stages of Nursing Development - ANSWER-Novice, Advanced Beginner, Competent,
Proficient, Expert
Breakeven - ANSWER-Needed in order not to lose money; minimum patients needed to meet
budget using minimum staffing; can't control admissions but some would work with staffing
office to ensure minimum occupancy occurred
Bridges' Beginning Phase of Change - ANSWER-Just go out and start!
Bridges' Change Theory - ANSWER-Focuses on internal transition not the outward change
occurring to people
1. Ending, Losing & Letting Go (lots of fear, uncertainty, and resistance as people accept that
something is ending)
2. The Neutral Zone (resentment, low morale, low productivity, and anxiety but also more
creativity and innovation)
3. The New Beginning (acceptance & energy, high commitment, openness to learning)
Bridges' Ending Phase of Change - ANSWER-Something new is coming so staff mourn what they
will leave behind; managers should spend time listening and give info to staff as they adjust
Bridges' Neutral Zone of Change - ANSWER-Staff anxieties rise, motivation falls, old weaknesses
emerge; communication suffers
Calculating FTE's Without Staffing Ratios - ANSWER-(ADC x 365) x HPPD / 2080
