T & D FINAL EXAM UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Question:
(T/F) Treating employees differently based on their age, such as only inviting
younger employees to attend training, can result in adverse legal
consequences.
Answer:
true
Question:
Which of the following is an example of human capital?
Patent
Corporate culture
Customer loyalty
Work-related competence
Answer:
work-related competence
Question:
_____ refers to the process of moving jobs from the U.S. to other locations in the
world.
Expatriation
Job rotation
Insourcing
Offshoring
Answer:
offshoring
Question:
A core value of _____ is the prevention of the occurrence of errors in a product
or service, rather than detection and correction of errors.
HRM
TQM
ADDIE
ISD
Answer:
TQM
Question:
(T/F) Companies cannot gain a competitive advantage solely through their
training practices.
Answer:
true
Question:
Which of the following statements is true of Millennials?
They are often considered to be workaholics and rigid in conforming to rules.
They are believed to have high levels of self-esteem, sometimes to the point of
,narcissism.
They are also known as Generation X or Baby Boomers.
They grew up during a time when the divorce rate doubled.
Answer:
they are believed to have high levels of self-esteem, sometimes to the point of
narcissism
Question:
The fifth step in the training design process is to develop an evaluation plan
that involves identifying _____.
employees with motivation and basic skills
an appropriate training method
the types of outcomes training is expected to influence
the requirements for training
Answer:
the types of outcomes training is expected to influence
Question:
Which of the following is not an example of human capital?
Work-related competence
Education
Tacit Knowledge
Corporate culture
Answer:
corporate culture
Question:
In the ATD competency model, a _____ plans, obtains, and monitors the
effective delivery of learning and performance solutions to support the
business.
business partner
learning strategist
knowledge worker
project manager
Answer:
project manager
Question:
Uniqueness refers to _____.
the extent to which employees are specialized and not highly available
employee potential to improve company effectiveness and efficiency
the extent to which training and learning is centralized in an organization
the picture of the future an organization wants to achieve
Answer:
the extent to which employees are specialized and not highly available
Question:
When the top management of Mason's firm made it mandatory for all product
managers to undergo skills training, he told his superior that he would be
uncomfortable with the process. He added that he was certain of not being
able to cope with the new developments. In this instance, Mason is
, demonstrating _____.
indifference to change
resistance to change
uniqueness
loss of control
Answer:
resistance to change
Question:
In _____ financial and other resources are not available for development, so
companies tend to rely on hiring talent from the external labor market.
clubs
fortresses
baseball teams
academies
Answer:
fortresses
Question:
(T/F) Outsourcing allows a company to focus better on its business strategy by
saving cost and time.
Answer:
true
Question:
(T/F) In learning organizations, there is an under-standing that failure
provides important information.
Answer:
true
Question:
_____ typically includes information on the customers served, why the
company exists, what the company does, the value received by the customers,
and the technology used.
Balanced scorecard
Vision
Code of conduct
Mission
Answer:
mission
Question:
A SWOT analysis is typically conducted in the _____ step of the strategic
training and development process.
ANSWERS
outcomes evaluation
business strategy formulation and identification
measures or metrics identification
needs assessment
Answer:
business strategy formulation and identification
CORRECT ANSWERS
Question:
(T/F) Treating employees differently based on their age, such as only inviting
younger employees to attend training, can result in adverse legal
consequences.
Answer:
true
Question:
Which of the following is an example of human capital?
Patent
Corporate culture
Customer loyalty
Work-related competence
Answer:
work-related competence
Question:
_____ refers to the process of moving jobs from the U.S. to other locations in the
world.
Expatriation
Job rotation
Insourcing
Offshoring
Answer:
offshoring
Question:
A core value of _____ is the prevention of the occurrence of errors in a product
or service, rather than detection and correction of errors.
HRM
TQM
ADDIE
ISD
Answer:
TQM
Question:
(T/F) Companies cannot gain a competitive advantage solely through their
training practices.
Answer:
true
Question:
Which of the following statements is true of Millennials?
They are often considered to be workaholics and rigid in conforming to rules.
They are believed to have high levels of self-esteem, sometimes to the point of
,narcissism.
They are also known as Generation X or Baby Boomers.
They grew up during a time when the divorce rate doubled.
Answer:
they are believed to have high levels of self-esteem, sometimes to the point of
narcissism
Question:
The fifth step in the training design process is to develop an evaluation plan
that involves identifying _____.
employees with motivation and basic skills
an appropriate training method
the types of outcomes training is expected to influence
the requirements for training
Answer:
the types of outcomes training is expected to influence
Question:
Which of the following is not an example of human capital?
Work-related competence
Education
Tacit Knowledge
Corporate culture
Answer:
corporate culture
Question:
In the ATD competency model, a _____ plans, obtains, and monitors the
effective delivery of learning and performance solutions to support the
business.
business partner
learning strategist
knowledge worker
project manager
Answer:
project manager
Question:
Uniqueness refers to _____.
the extent to which employees are specialized and not highly available
employee potential to improve company effectiveness and efficiency
the extent to which training and learning is centralized in an organization
the picture of the future an organization wants to achieve
Answer:
the extent to which employees are specialized and not highly available
Question:
When the top management of Mason's firm made it mandatory for all product
managers to undergo skills training, he told his superior that he would be
uncomfortable with the process. He added that he was certain of not being
able to cope with the new developments. In this instance, Mason is
, demonstrating _____.
indifference to change
resistance to change
uniqueness
loss of control
Answer:
resistance to change
Question:
In _____ financial and other resources are not available for development, so
companies tend to rely on hiring talent from the external labor market.
clubs
fortresses
baseball teams
academies
Answer:
fortresses
Question:
(T/F) Outsourcing allows a company to focus better on its business strategy by
saving cost and time.
Answer:
true
Question:
(T/F) In learning organizations, there is an under-standing that failure
provides important information.
Answer:
true
Question:
_____ typically includes information on the customers served, why the
company exists, what the company does, the value received by the customers,
and the technology used.
Balanced scorecard
Vision
Code of conduct
Mission
Answer:
mission
Question:
A SWOT analysis is typically conducted in the _____ step of the strategic
training and development process.
ANSWERS
outcomes evaluation
business strategy formulation and identification
measures or metrics identification
needs assessment
Answer:
business strategy formulation and identification
