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1. 1. Which one of the following steps should be taken C. Identifying hazards and
first in a risk management program? risks
A. Purchasing of adequate insurance
B. Conducting of employee safety drills
C. Identifying hazards and risks
D. Conducting staff in-services on incident reporting
and accident prevention.
2. 2. Which of the following professionals is authorized D. pharmacist
to dispense medications?
A. registered nurse
B. licensed nurse, physician and, in some states, med-
ication aide.
C. licensed nurse and physician
D. pharmacist
3. 3. Aphasia occurs frequently as a result of: A. a stroke
A. a stroke
B. diabetes
C. death of a spouse
D. pressure ulcers
4. 4. A check should generally be issued only when which A. purchase order
one of the following is available and properly signed?
A. purchase order
B. lien
C. warranty
D. general ledger
5. 5. Which class of fire extinguishers is appropriate for B. B
use on a grease fire?
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A. A
B. B
C. C
D. D
6. 6. The age-related clouding of the lens of the eye is B. a cataract
called:
A. macular degeneration
B. a cataract
C. glaucoma
D. conjunctivitis
7. 7. In collective bargaining, when labor and manage- B. Arbitration
ment select a third party to decide an issue, and agree
to accept that third party's decision as final andbind-
ing on both sides, the process is called:
A. mediation
B. Arbitration
C. conciliation
D. subrogation
8. 8. Cultural diversity in an organization's delivery of D. Offering customers of
services would entail all EXCEPT which one of the fol- different ethnic and racial
lowing? backgrounds the same
food and beverages in or-
A. Educating staff in the distinctive beliefs and values der to foster a sense of
held by the various ethnic and racial groups being community and equality.
served.
B. Using interpreters and in other ways trying to elim-
inate language barriers between staff and clients.
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C. Getting staff to identify how their own biases re-
garding people of other religious backgrounds may
affect their care-giving.
D. Offering customers of different ethnic and racial
backgrounds the same food and beverages in order
to foster a sense of community and equality.
9. 9. Which of the following is part of the manager's C. Disciplining staff who
controlling function? break rules.
A. Developing rules
B. Writing job descriptions
C. Disciplining staff who break rules.
D. Doing a SWOT analysis.
10. 10 What was the quarterly turnover rate at an orga- A. 8 percent
nization that had 18 separations in the quarter, and
that averaged 225 employees in the first month, 220
employees in the second month, and 215 employees
in the third month of the quarter?
A. 8 percent
B. 18 percent
C. 92 percent
D. 32 percent
11. 11. Which of the following is a chronic disease? C. Parkinson's disease
A. pneumonia
B. botulism
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C. Parkinson's disease
D. shingles
12. 12. Spread of cancer cells from one part of the body to B. metastasis
another is referred to as...
A. dysphagia
C. myasthenia
B. metastasis
D. necrosis
13. 13. An organization has $600,000 in assets and D. Owners equity is
$500,000 in liabilities. Which of the following state- $100,000.
ments is best supported by this information?
A. This organization is in financial trouble.
B. This organization has $100,000 in cash on hand.
C. This organization has enough revenue to cover ex-
penses.
D. Owners equity is $100,000.
14. 14. Which one of the following statements is true re- A. Reponses to reference
garding reference checking and reference giving in checks must be factual
the screening of job candidates? and reflect only informa-
tion contained in the writ-
A. Reponses to reference checks must be factual and ten personnel records.
reflect only information contained in the written per-
sonnel records.
B. Department managers have a duty to exercise their
professional judgment in responding to requests for
references on former employees.