MNGT 3460 EXAM 4 EXAMS WITH
CORRECT ACTUAL QUESTIONS
WITH CORRECT COMPLETE
SOLUTIONS || ALREADY GRADED
A+ || 2026-2027 LATEST UPDATE!!!
What is leadership? - ANSWER-use of power & influence to direct
activities of followers
What is power? - ANSWER-ability to influence behavior of others &
resist unwanted influence
Managers can be what? - ANSWER-Leaders; but they don't have to be
*What are the different types of organizational power? * - ANSWER-
Legitimate power
Reward power
Coercive power
,What is legitimate power? - ANSWER-authority/position; the official
title
What is reward power? - ANSWER-control of resources/ benefits
What is coercive power? - ANSWER-ability to hand out punishment
*What are the different types of personal power? * - ANSWER-Expert
power
Referent power
What is expert power? - ANSWER-expertise/knowledge
What is referent power? - ANSWER-attractiveness & charisma (do
people like you)
What is the difference between organizational power and personal
power? - ANSWER-anyone can have personal power
What are the different types of contingency factors? - ANSWER-
substitutability
discretion
centrality
visibility
What is substitutability? - ANSWER-alternatives
What is discretion? - ANSWER-right to make decisions (who's making
decision)
*What is centrality? * - ANSWER-how important person's job is
(embedded in org.)
, What is visibility? - ANSWER-how aware others are of a leader
*What is influence? * - ANSWER-cause behavioral/attitudinal changes
in others
What are the most effective influence tactics? - ANSWER-rational
persuasion, inspirational appeal, consultation, collaboration
*What is rational persuasion? * - ANSWER-use of logical arguments
(using facts, data, stats)
*What is inspirational appeal? * - ANSWER-appeal to one's values &
ideals
*What is consultation? * - ANSWER-target allowed to participate
*What is collaboration? * - ANSWER-maximize outcomes
What is ingratiation? - ANSWER-favor, compliments, friendly behavior
What is are personal appeals? - ANSWER-personal friendship/loyalty
What is exchange tactic? - ANSWER-requestor offers a reward
What is apprising? - ANSWER-requestor clearly explains why benefit
target
What is pressure? - ANSWER-requestor attempts to use coercive
power
What is coalition? - ANSWER-influencer enlists other people (mob
mentality)
What are the responses to influence tactics? - ANSWER-internalization
compliance
CORRECT ACTUAL QUESTIONS
WITH CORRECT COMPLETE
SOLUTIONS || ALREADY GRADED
A+ || 2026-2027 LATEST UPDATE!!!
What is leadership? - ANSWER-use of power & influence to direct
activities of followers
What is power? - ANSWER-ability to influence behavior of others &
resist unwanted influence
Managers can be what? - ANSWER-Leaders; but they don't have to be
*What are the different types of organizational power? * - ANSWER-
Legitimate power
Reward power
Coercive power
,What is legitimate power? - ANSWER-authority/position; the official
title
What is reward power? - ANSWER-control of resources/ benefits
What is coercive power? - ANSWER-ability to hand out punishment
*What are the different types of personal power? * - ANSWER-Expert
power
Referent power
What is expert power? - ANSWER-expertise/knowledge
What is referent power? - ANSWER-attractiveness & charisma (do
people like you)
What is the difference between organizational power and personal
power? - ANSWER-anyone can have personal power
What are the different types of contingency factors? - ANSWER-
substitutability
discretion
centrality
visibility
What is substitutability? - ANSWER-alternatives
What is discretion? - ANSWER-right to make decisions (who's making
decision)
*What is centrality? * - ANSWER-how important person's job is
(embedded in org.)
, What is visibility? - ANSWER-how aware others are of a leader
*What is influence? * - ANSWER-cause behavioral/attitudinal changes
in others
What are the most effective influence tactics? - ANSWER-rational
persuasion, inspirational appeal, consultation, collaboration
*What is rational persuasion? * - ANSWER-use of logical arguments
(using facts, data, stats)
*What is inspirational appeal? * - ANSWER-appeal to one's values &
ideals
*What is consultation? * - ANSWER-target allowed to participate
*What is collaboration? * - ANSWER-maximize outcomes
What is ingratiation? - ANSWER-favor, compliments, friendly behavior
What is are personal appeals? - ANSWER-personal friendship/loyalty
What is exchange tactic? - ANSWER-requestor offers a reward
What is apprising? - ANSWER-requestor clearly explains why benefit
target
What is pressure? - ANSWER-requestor attempts to use coercive
power
What is coalition? - ANSWER-influencer enlists other people (mob
mentality)
What are the responses to influence tactics? - ANSWER-internalization
compliance
