CHAA COMPREHENSIVE QUESTIONS AND ANSWERS
SET A+
✔✔IS1. Which of the following is not an example of technology used to ensure positive
patient identity?
a. Palm vein
b. Kiosks
c. Facial recognition
d. Retinal - ✔✔B
✔✔IS2. An interval when a system is unavailable to users is called:
a. Blackout
b. Downtime
c. Manual registration
d. Batch processing - ✔✔B
✔✔IS3. Which of the following functions is not typically supported by advanced
technology?
a. Medical records coding
b. Insurance verification
c. Estimating patient responsibility
d. Explaining benefits to patients - ✔✔D
✔✔IS4. For which of the following issues would you call for desktop support
assistance?
a. Power failure in the building
b. Adding an icon to a computer screen to access a new function needed for work
c. PC won't boot up
d. Adding Facebook to your desktop - ✔✔B
✔✔IS5. Which of the following is not a data source for an automated Access statistical
report?
a. The facility's registration system
,b. A standalone data repository or warehouse
c. The finance department
d. The electronic medical record - ✔✔C
✔✔Resource Management: - ✔✔Resource management is the efficient and effective
utilization and deployment of an organization's resources when they are needed.
Resources may include financial resources, supplies, human resources (staff) or IT.
✔✔What is the largest expense item in Patient Access Budget? - ✔✔One of our most
valuable resources is time. The largest expense item in the Patient Access budget is
salary.
Management of this valuable resource requires a collaborative effort between staff and
management. Outsourcing staff may be another way to manage expenses. Salary
expense can be managed by:
-Core staffing levels
-Flex staffing to volumes
-Management of premium salary expenses
-Overtime
-Agency
-Other premium pay programs (hospital-based)
-Improving productivity
-Years of experience
-Acuity level
-Seniority
✔✔What are the second largest budgetary expense in Patient Access? - ✔✔Supplies,
including forms, are typically the second largest budgetary expense. Forms may include
HIPAA Notices of Privacy Practices, facility maps, patient instructions, etc. As facilities
move toward electronic and online forms, there is a reduction in forms expense.
Consistent effort should be made to ensure proper management of all supplies by:
-Reducing waste
-Controlling access to supplies
-Utilization of paperless processes
-Online tools
-Automation
-Review quality metrics
-Interpret productivity
Other important resources are the department's physical resources, including
equipment and supplies. Patient Access associates should utilize equipment according
to the instructions provided. Care should be taken to maintain the equipment, including
routine cleaning and preventative maintenance. Equipment failure should be reported to
management based on the facility's procedures.
, ✔✔What is productivity and what is a measurement for Patient Access? -
✔✔Productivity is the measure of labor output or production. In Patient Access, a
standard productivity measurement is the number of patient registrations. There are
other productivity measurements, including number of scheduling calls, insurance
verifications, pre-certifications, financial counseling interviews, registration wait times,
POS collections, quality metrics, QA system, address verification and score cards.
Productivity can be:
-A quantitative measurement such as registrations completed in a specified amount of
time (day, hour, department, per individual)
-A qualitative measurement such as accuracy of registrations completed
Productivity measures are used to not only monitor output (e.g., number of registrations)
but the value of what is produced.
✔✔Example of quantitative productivity measurements: - ✔✔Total registrations/Hours
worked=Registrations per hour
✔✔Example of qualitative productivity measurements: - ✔✔Total
registrations/Errors=Accuracy percentage
✔✔RM1. One of our most valuable resources is:
a. Time
b. Money
c. Staff
d. Vendors - ✔✔A
✔✔RM2. The largest expense item in the Patient Access budget is:
a. Supplies
b. Vendors
c. Equipment
d. Salaries - ✔✔D
✔✔RM3. Which of the following is a common form used by Patient Access
representatives during patient registration:
a. HIPAA Notices of Privacy Practices
b. Productivity form
c. Evaluation form
d. Clinical questionnaire - ✔✔A
✔✔RM4. In Patient Access registration, a standard productivity measurement is the
number of:
a. Scheduled calls
b. Patient registrations
c. POS collections
d. Quality metrics - ✔✔B
SET A+
✔✔IS1. Which of the following is not an example of technology used to ensure positive
patient identity?
a. Palm vein
b. Kiosks
c. Facial recognition
d. Retinal - ✔✔B
✔✔IS2. An interval when a system is unavailable to users is called:
a. Blackout
b. Downtime
c. Manual registration
d. Batch processing - ✔✔B
✔✔IS3. Which of the following functions is not typically supported by advanced
technology?
a. Medical records coding
b. Insurance verification
c. Estimating patient responsibility
d. Explaining benefits to patients - ✔✔D
✔✔IS4. For which of the following issues would you call for desktop support
assistance?
a. Power failure in the building
b. Adding an icon to a computer screen to access a new function needed for work
c. PC won't boot up
d. Adding Facebook to your desktop - ✔✔B
✔✔IS5. Which of the following is not a data source for an automated Access statistical
report?
a. The facility's registration system
,b. A standalone data repository or warehouse
c. The finance department
d. The electronic medical record - ✔✔C
✔✔Resource Management: - ✔✔Resource management is the efficient and effective
utilization and deployment of an organization's resources when they are needed.
Resources may include financial resources, supplies, human resources (staff) or IT.
✔✔What is the largest expense item in Patient Access Budget? - ✔✔One of our most
valuable resources is time. The largest expense item in the Patient Access budget is
salary.
Management of this valuable resource requires a collaborative effort between staff and
management. Outsourcing staff may be another way to manage expenses. Salary
expense can be managed by:
-Core staffing levels
-Flex staffing to volumes
-Management of premium salary expenses
-Overtime
-Agency
-Other premium pay programs (hospital-based)
-Improving productivity
-Years of experience
-Acuity level
-Seniority
✔✔What are the second largest budgetary expense in Patient Access? - ✔✔Supplies,
including forms, are typically the second largest budgetary expense. Forms may include
HIPAA Notices of Privacy Practices, facility maps, patient instructions, etc. As facilities
move toward electronic and online forms, there is a reduction in forms expense.
Consistent effort should be made to ensure proper management of all supplies by:
-Reducing waste
-Controlling access to supplies
-Utilization of paperless processes
-Online tools
-Automation
-Review quality metrics
-Interpret productivity
Other important resources are the department's physical resources, including
equipment and supplies. Patient Access associates should utilize equipment according
to the instructions provided. Care should be taken to maintain the equipment, including
routine cleaning and preventative maintenance. Equipment failure should be reported to
management based on the facility's procedures.
, ✔✔What is productivity and what is a measurement for Patient Access? -
✔✔Productivity is the measure of labor output or production. In Patient Access, a
standard productivity measurement is the number of patient registrations. There are
other productivity measurements, including number of scheduling calls, insurance
verifications, pre-certifications, financial counseling interviews, registration wait times,
POS collections, quality metrics, QA system, address verification and score cards.
Productivity can be:
-A quantitative measurement such as registrations completed in a specified amount of
time (day, hour, department, per individual)
-A qualitative measurement such as accuracy of registrations completed
Productivity measures are used to not only monitor output (e.g., number of registrations)
but the value of what is produced.
✔✔Example of quantitative productivity measurements: - ✔✔Total registrations/Hours
worked=Registrations per hour
✔✔Example of qualitative productivity measurements: - ✔✔Total
registrations/Errors=Accuracy percentage
✔✔RM1. One of our most valuable resources is:
a. Time
b. Money
c. Staff
d. Vendors - ✔✔A
✔✔RM2. The largest expense item in the Patient Access budget is:
a. Supplies
b. Vendors
c. Equipment
d. Salaries - ✔✔D
✔✔RM3. Which of the following is a common form used by Patient Access
representatives during patient registration:
a. HIPAA Notices of Privacy Practices
b. Productivity form
c. Evaluation form
d. Clinical questionnaire - ✔✔A
✔✔RM4. In Patient Access registration, a standard productivity measurement is the
number of:
a. Scheduled calls
b. Patient registrations
c. POS collections
d. Quality metrics - ✔✔B
