CALIFORNIA HOUSEHOLD MOVER’S EXAM 200 EXPERT-
VERIFIED QUESTIONS, ANSWERS & RATIONALES COVERING
ALL BHGS TESTABLE TOPICS
1. Which state agency has regulated intrastate household movers in
California since July 1, 2018?
A. Department of Transportation (DOT)
B. California Public Utilities Commission (CPUC)
C. Bureau of Household Goods and Services (BHGS)
D. Federal Motor Carrier Safety Administration (FMCSA)
Correct Answer: C
Rationale: Since July 1, 2018, regulatory authority over intrastate
household movers transferred from the CPUC to the BHGS, a
division of the Department of Consumer Affairs.
2. A mover performing a residential move from San Francisco to
Sacramento must hold which credential?
A. A federal MC number only
B. A valid BHGS Household Mover Permit
C. A local business license only
D. No permit if the move is under 100 miles
Correct Answer: B
Rationale: All intrastate moves within California for compensation
require a Household Mover Permit from BHGS, regardless of
mileage.
,3. What is the maximum liability per pound per article under Basic
Coverage in California?
A. $0.30 per pound
B. $0.60 per pound
C. $1.00 per pound
D. $0.50 per pound
Correct Answer: B
Rationale: Under California regulations, basic liability for damaged
or lost goods is set at $0.60 per pound per article.
4. Which document governs the lawful rates a mover can charge for
intrastate moves in California?
A. Tariff 2
B. Maximum Rate Tariff 4 (Max 4)
C. Distance Table 8
D. Cargo Insurance Schedule
Correct Answer: B
Rationale: Max 4 establishes rate ceilings and rules for intrastate
household goods moves in California.
5. Which statement about Distance Table 8 is correct?
A. It lists interstate routes
B. It is used to determine mileage between pickup and delivery
points
C. It determines vehicle weight
D. It sets minimum wage rates for drivers
Correct Answer: B
Rationale: Distance Table 8 calculates official highway mileage
between origins and destinations for rate computation under Max
4.
,6. How must a mover determine the correct rate for a shipment?
A. By personal judgment
B. Using Max 4 and Distance Table 8
C. Asking the customer
D. Negotiating freely
Correct Answer: B
Rationale: Intrastate rates must strictly adhere to Max 4 formulas
and verified mileage from Distance Table 8.
7. When must a shipper be provided with a written estimate?
A. Only after the move
B. Before any work begins
C. Within 7 days of completion
D. Only upon request
Correct Answer: B
Rationale: BHGS requires movers to provide a written estimate
before work starts detailing total costs, packing, and accessorial
services.
8. What is the maximum deposit a mover may collect before a move
under Max 4?
A. 10% of total estimated charges
B. 25% of total estimated charges
C. 50% of total estimated charges
D. 100% prepayment
Correct Answer: B
Rationale: Under Max 4, Item 88, the mover may collect up to
25% of the total estimated charges as a deposit.
, 9. Which document must the customer sign before services begin?
A. Bill of Lading
B. Post-Move Claim Form
C. Mileage Report
D. Warehouse Receipt
Correct Answer: A
Rationale: The Bill of Lading is the official contract of carriage
required before the move starts; it outlines terms, liability, and
cost.
10. When must the Important Information for Persons Moving
Household Goods booklet be provided?
A. Only on request
B. Before or at the time of the estimate
C. At delivery
D. After payment
Correct Answer: B
Rationale: The booklet must be provided before or at the time of
the estimate to inform consumers of their rights.
11. What is the primary permit required for a household mover
to operate legally in California?
A. Class A Contractor License
B. Household Goods Carrier Permit (T-number)
C. Interstate Carrier Certificate
D. Local Business Tax Certificate
Correct Answer: B
Rationale: Movers must hold a valid BHGS-issued Household
Goods Carrier Permit, designated by a T-number.
VERIFIED QUESTIONS, ANSWERS & RATIONALES COVERING
ALL BHGS TESTABLE TOPICS
1. Which state agency has regulated intrastate household movers in
California since July 1, 2018?
A. Department of Transportation (DOT)
B. California Public Utilities Commission (CPUC)
C. Bureau of Household Goods and Services (BHGS)
D. Federal Motor Carrier Safety Administration (FMCSA)
Correct Answer: C
Rationale: Since July 1, 2018, regulatory authority over intrastate
household movers transferred from the CPUC to the BHGS, a
division of the Department of Consumer Affairs.
2. A mover performing a residential move from San Francisco to
Sacramento must hold which credential?
A. A federal MC number only
B. A valid BHGS Household Mover Permit
C. A local business license only
D. No permit if the move is under 100 miles
Correct Answer: B
Rationale: All intrastate moves within California for compensation
require a Household Mover Permit from BHGS, regardless of
mileage.
,3. What is the maximum liability per pound per article under Basic
Coverage in California?
A. $0.30 per pound
B. $0.60 per pound
C. $1.00 per pound
D. $0.50 per pound
Correct Answer: B
Rationale: Under California regulations, basic liability for damaged
or lost goods is set at $0.60 per pound per article.
4. Which document governs the lawful rates a mover can charge for
intrastate moves in California?
A. Tariff 2
B. Maximum Rate Tariff 4 (Max 4)
C. Distance Table 8
D. Cargo Insurance Schedule
Correct Answer: B
Rationale: Max 4 establishes rate ceilings and rules for intrastate
household goods moves in California.
5. Which statement about Distance Table 8 is correct?
A. It lists interstate routes
B. It is used to determine mileage between pickup and delivery
points
C. It determines vehicle weight
D. It sets minimum wage rates for drivers
Correct Answer: B
Rationale: Distance Table 8 calculates official highway mileage
between origins and destinations for rate computation under Max
4.
,6. How must a mover determine the correct rate for a shipment?
A. By personal judgment
B. Using Max 4 and Distance Table 8
C. Asking the customer
D. Negotiating freely
Correct Answer: B
Rationale: Intrastate rates must strictly adhere to Max 4 formulas
and verified mileage from Distance Table 8.
7. When must a shipper be provided with a written estimate?
A. Only after the move
B. Before any work begins
C. Within 7 days of completion
D. Only upon request
Correct Answer: B
Rationale: BHGS requires movers to provide a written estimate
before work starts detailing total costs, packing, and accessorial
services.
8. What is the maximum deposit a mover may collect before a move
under Max 4?
A. 10% of total estimated charges
B. 25% of total estimated charges
C. 50% of total estimated charges
D. 100% prepayment
Correct Answer: B
Rationale: Under Max 4, Item 88, the mover may collect up to
25% of the total estimated charges as a deposit.
, 9. Which document must the customer sign before services begin?
A. Bill of Lading
B. Post-Move Claim Form
C. Mileage Report
D. Warehouse Receipt
Correct Answer: A
Rationale: The Bill of Lading is the official contract of carriage
required before the move starts; it outlines terms, liability, and
cost.
10. When must the Important Information for Persons Moving
Household Goods booklet be provided?
A. Only on request
B. Before or at the time of the estimate
C. At delivery
D. After payment
Correct Answer: B
Rationale: The booklet must be provided before or at the time of
the estimate to inform consumers of their rights.
11. What is the primary permit required for a household mover
to operate legally in California?
A. Class A Contractor License
B. Household Goods Carrier Permit (T-number)
C. Interstate Carrier Certificate
D. Local Business Tax Certificate
Correct Answer: B
Rationale: Movers must hold a valid BHGS-issued Household
Goods Carrier Permit, designated by a T-number.
