Answers
1. The phase of the helping process which leads to subsequent
implementation of intervention is:
a. exploration and summation
b. exploration, assessment and planning
c. initiation of established rapport
d. clarification and analysis: B
2. When reviewing a social worker's performance, the
supervisor notes that the social worker conveys little empathy
toward clients who have recently left welfare and holding first
jobs. In order to help the social worker develop empathy with her
clients, the supervisor should:
a. explain welfare-to-work procedures from the client's perspective
b. suggest the social worker enter therapy to become a more
empathetic person
c. model empathetic communication when engaging with the social
worker
d. clarify the agency's reason for supporting these clients: C
3. The purpose of feedback in a social worker interview is to:
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, a. allow the social worker to confront distortions in the client's
thinking
b. summarize main points of the interview
c. let the client know social worker understands the issue
d. give the social worker opportunity to self-disclose for benefit of the
client: C
4. A social worker is leading a women's group with the purpose of
improving personal and environmental circumstances. The social
worker asks the members to identify the area in which they feel
most competent. The social worker is following an intervention
strategy BEST described as:
a. reinforcement
b. endorsement
c. enhancement
d. empowerment: D
5. The BEST example of the educational component of supervision
is:
a. monitoring the caseload
b. providing in-service training
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