Unit 3
Customer service in the Aviation Industry
0
, Index
1 Understand the importance of delivering effective customer service in the aviation industry.......2
1.1...........................................................................................................................................................2
P2...........................................................................................................................................................3
P3...........................................................................................................................................................5
P4...........................................................................................................................................................5
2 Understand different customer service models and strategies in the aviation industry.................7
P5...........................................................................................................................................................7
P6...........................................................................................................................................................8
3 Understand how to measure and improve customer service in the aviation industry....................9
P7...........................................................................................................................................................9
P8..........................................................................................................................................................10
4 Be able to provide effective customer service within the aviation industry..................................11
P9..........................................................................................................................................................11
Unit 3: Customer service in the
Aviation Industry
1
Customer service in the Aviation Industry
0
, Index
1 Understand the importance of delivering effective customer service in the aviation industry.......2
1.1...........................................................................................................................................................2
P2...........................................................................................................................................................3
P3...........................................................................................................................................................5
P4...........................................................................................................................................................5
2 Understand different customer service models and strategies in the aviation industry.................7
P5...........................................................................................................................................................7
P6...........................................................................................................................................................8
3 Understand how to measure and improve customer service in the aviation industry....................9
P7...........................................................................................................................................................9
P8..........................................................................................................................................................10
4 Be able to provide effective customer service within the aviation industry..................................11
P9..........................................................................................................................................................11
Unit 3: Customer service in the
Aviation Industry
1
