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ALED 344 EXAM 2 QUESTIONS WITH CORRECT ANSWERS..

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ALED 344 EXAM 2 QUESTIONS WITH CORRECT ANSWERS

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how to solve issues in unable and unmotivated volunteers


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-find a position that fits their motivational needs
- find a position better for their skill level




How to engage volunteers


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- focus on the volunteers and the organization's mission
-ask for feedback
-encourage collaboration
-be fun
-don't waster volunteer time
-manage volunteer transitions
-recognize volunteers efforts

, -promote volunteering as a professional development experience
-leverage unique talents
-make it easy




how to resolve poor performance in motivated and able volunteers


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- clarify expectations
-counsel in conflict negotiations
-move volunteer to a setting without conflict as needed




ways people handle conflict


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-reduce it
-avoid it
-maintain it
-escalate it




Client change


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-intended change you plan to bring about as a result of the program that is
being implemented
-determined by the needs of clients you are educating

, seven categories of difficult people


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-complainer
-super agreeable
-negativist
-silent unresponsive
-indecisive
-hostile and/ or aggressive
-know it all expert




Types of Evaluation


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-Formative
-Summative




key components of servant leadership


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- humility
- not self serving




data collection- other approaches

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