COM 301 Exam 1 V1 | COM 301 Oral
Communication | Q&A with Rationale
(COM301 Exam 1) | Nightingale College
1. Which model of communication views communication as a simultaneous process where
both the sender and receiver are responsible for the outcome?
A. Linear Model
B. Transactional Model
C. Interactional Model
D. Transmission Model
Correct Answer: B
Rationale: The Transactional Model of communication posits that individuals are
simultaneously senders and receivers who create shared meaning through constant
feedback. This model recognizes that communication is an ongoing and dynamic process
rather than a one-way street. Consequently, it is the most sophisticated model for
understanding interpersonal and professional dialogue in a clinical setting.
2. A speaker who uses a few well-placed quotes from a source without giving proper credit is
guilty of what type of plagiarism?
A. Global plagiarism
B. Accidental plagiarism
,C. Patchwork plagiarism
D. Incremental plagiarism
Correct Answer: D
Rationale: Incremental plagiarism occurs when a speaker fails to give credit for specific
parts—increments—of a speech that are borrowed from other people. While the entire
speech might be original, failing to cite specific quotes or paraphrases constitutes an ethical
breach. It is essential for healthcare professionals to maintain academic integrity by citing
all external influences.
3. What is the primary psychological barrier to effective listening known as ‘glazing over’?
A. Daydreaming during a gap in speech rate
B. Speaker interference
C. Information overload
D. Listener interference
Correct Answer: A
Rationale: Glazing over occurs because the human brain can process words much faster
than the average person speaks, leaving ‘dead time’ that invites distraction. This
phenomenon leads to a decrease in critical comprehension and active engagement with the
speaker’s message. Professionals must consciously refocus their attention to avoid missing
vital information during these cognitive gaps.
, 4. When conducting an audience analysis, which of the following refers to the specific beliefs,
values, and attitudes of the listeners?
A. Demographics
B. Sociographics
C. Psychographics
D. Geographics
Correct Answer: C
Rationale: Psychographics go beyond physical traits to examine the internal motivations
and mental states of the audience. Understanding an audience’s psychographic profile
allows a speaker to tailor their message to align with the listeners’ existing worldviews.
This alignment is crucial for persuasive speaking and building immediate rapport in a
healthcare environment.
5. In the context of public speaking anxiety, ‘visualization’ involves which of the following
techniques?
A. Practicing in front of a mirror
B. Creating detailed PowerPoint slides
C. Mentally rehearsing a successful speech delivery
D. Watching videos of famous orators
Correct Answer: C
Communication | Q&A with Rationale
(COM301 Exam 1) | Nightingale College
1. Which model of communication views communication as a simultaneous process where
both the sender and receiver are responsible for the outcome?
A. Linear Model
B. Transactional Model
C. Interactional Model
D. Transmission Model
Correct Answer: B
Rationale: The Transactional Model of communication posits that individuals are
simultaneously senders and receivers who create shared meaning through constant
feedback. This model recognizes that communication is an ongoing and dynamic process
rather than a one-way street. Consequently, it is the most sophisticated model for
understanding interpersonal and professional dialogue in a clinical setting.
2. A speaker who uses a few well-placed quotes from a source without giving proper credit is
guilty of what type of plagiarism?
A. Global plagiarism
B. Accidental plagiarism
,C. Patchwork plagiarism
D. Incremental plagiarism
Correct Answer: D
Rationale: Incremental plagiarism occurs when a speaker fails to give credit for specific
parts—increments—of a speech that are borrowed from other people. While the entire
speech might be original, failing to cite specific quotes or paraphrases constitutes an ethical
breach. It is essential for healthcare professionals to maintain academic integrity by citing
all external influences.
3. What is the primary psychological barrier to effective listening known as ‘glazing over’?
A. Daydreaming during a gap in speech rate
B. Speaker interference
C. Information overload
D. Listener interference
Correct Answer: A
Rationale: Glazing over occurs because the human brain can process words much faster
than the average person speaks, leaving ‘dead time’ that invites distraction. This
phenomenon leads to a decrease in critical comprehension and active engagement with the
speaker’s message. Professionals must consciously refocus their attention to avoid missing
vital information during these cognitive gaps.
, 4. When conducting an audience analysis, which of the following refers to the specific beliefs,
values, and attitudes of the listeners?
A. Demographics
B. Sociographics
C. Psychographics
D. Geographics
Correct Answer: C
Rationale: Psychographics go beyond physical traits to examine the internal motivations
and mental states of the audience. Understanding an audience’s psychographic profile
allows a speaker to tailor their message to align with the listeners’ existing worldviews.
This alignment is crucial for persuasive speaking and building immediate rapport in a
healthcare environment.
5. In the context of public speaking anxiety, ‘visualization’ involves which of the following
techniques?
A. Practicing in front of a mirror
B. Creating detailed PowerPoint slides
C. Mentally rehearsing a successful speech delivery
D. Watching videos of famous orators
Correct Answer: C
