MAN 320F Exam 1 Questions and
Already Passed Solutions 2026
Updated.
Organization - Answer A group of people who work together to achieve some specific
purpose. A system of consciously coordinated activities of two or more people
Management - Answer The pursuit of organizational goals efficiently and effectively by
integrating the work of people through planning, organizing, leading, and controlling the
organization's resources
Efficiency - Answer To use resources-people, money raw materials, and the like-wisely and
cost effectively
Effectiveness - Answer To achieve results, to make the right decisions, and to successfully
carry them out so that they achieve the organization's goals
Multiplier effect - Answer Influence on the organization is multiplied far beyond the results
that can be achieved by just one person acting alone
Mentor - Answer An experienced person who provided guidance to someone new in the
work world
Four management functions - Answer The management process that "gets things done":
planning, organizing, leading, and controlling
Planning - Answer Setting goals and deciding how to achieve them; also, coping with
uncertainty by formulating future courses of action to achieve specified results
Organizing - Answer Arranging tasks, people, and other resources to accomplish the work
Leading - Answer Motivating, directing, and otherwise influencing people to work hard to
achieve the organization's goals
Controlling - Answer Monitoring performance, comparing it with goals, and taking corrective
action as needed
,Top managers - Answer Managers who determine what the organization's long-term goals
should be for the next 1-5 years with the resources they expect to have available
Middle managers - Answer One of four managerial levels; they implement the policies and
plans of the top managers above them and supervise and coordinate the activities of the first-
line managers below them
First-line managers - Answer One of four managerial levels; they make short-term operating
decisions, directing the daily tasks of nonmanagerial personnel
Team leaders - Answer Facilitate team members' activities to help teams achieve their goals
Nonmanagerial employees - Answer Those who either work alone on tasks or with others on
a variety of teams
Functional manager - Answer Manager who is responsible for just one organizational activity
General manager - Answer Manager who is responsible for several organizational activities
For profit organizations - Answer For making money - Allstate, Zynga, Amway, Zagat - about
3600 public companies in the US
Nonprofit organizations - Answer For offering services, can be public or private - University of
California, Stanford University, hospitals, colleges, social welfare agencies, Salvation Army, Red
Cross - more than 1.4 million in the US
Commonweal organizations - Answer Nonprofit - offer services to all clients within their
jurisdictions - military services, US Postal service, local fire and police departments
Mutual benefit organizations - Answer For aiding members - voluntary collections of
members, political parties, farm cooperatives, labor unions, trade associations, and clubs whose
purpose is to advance members' interests - over 9500
Mindfulness - Answer is the state of being fully aware of what is happening in the present
moment without reacting or applying judgment
Interpersonal roles - Answer Of the three types of managerial roles, the roles in which
managers interact with people inside and outside their work units. The three interpersonal roles
include figurehead, leader, and liaison activities
,Informational roles - Answer Managers as monitors, disseminators, and spokespersons
Decisional roles - Answer Managers use information to make decisions to solve problems or
take advantage of opportunities. The four decision-making roles are entrepreneur, disturbance
handler, resource allocator, and negotiator
Technical skills - Answer Skills that consist of the job-specific knowledge needed to perform
well in a specialized field
Conceptual skills - Answer Skills that consist of the ability to think analytically, to visualize an
organization as a whole and understand how the parts work together
Human skills - Answer Skills that consist of the ability to work well in cooperation with other
people to get things done
Soft skills - Answer Ability to motivate, to inspire trust, and to communicate with others
Competitive advantage - Answer The ability of an organization to produce goods or services
more effectively than competitors do, thereby outperforming them
Innovation - Answer Introduction of something new or better, as in goods or services See also
Organizational change
E-commerce - Answer Electronic commerce—the buying and selling of goods or services over
computer networks
E-business - Answer Using the Internet to facilitate every aspect of running a business
Information technology application skills - Answer The extent to which you can effectively use
information technology and learn new applications on an ongoing basis
Cloud computing - Answer The storing of software and data on gigantic collections of
computers located away from a company's principal site
Databases - Answer Computerized collections of interrelated files
, Big data - Answer Stores of data so vast that conventional database management systems
cannot handle them
Artificial intelligence (AI) - Answer The ability of a computer system to perform tasks that
normally require human intelligence
Telecommute - Answer To work from home or remote locations using a variety of information
technologies
Videoconferencing - Answer Using video and audio links along with computers to let people
in different locations see, hear, and talk with one another
Project management software - Answer Programs for planning and scheduling the people,
costs, and resources to complete a project on time
Knowledge management - Answer Implementation of systems and practices to increase the
sharing of knowledge and information throughout an organization
Collaborative computing - Answer Using state-of-the-art computer software and hardware, to
help people work better together
Sustainable development - Answer Focuses on meeting present needs while simultaneously
ensuring that future generations will be able to meet their needs
Meaningfulness - Answer Is characterized by a sense of being part of something you believe
is bigger than yourself
Learning organization - Answer An organization that actively creates, acquires, and transfers
knowledge within itself and is able to modify its behavior to reflect new knowledge
3 parts of a learning organization - Answer 1. creating and acquiring knowledge
2. transferring knowledge
3. modifying behavior
High-performance work practices (HPWPs) - Answer Improve an organization's ability to
effectively attract, select, hire, develop and retain high-performing personnel
Having experience in a specific industry is the only characteristic people must possess to
succeed professionally. - Answer False
Already Passed Solutions 2026
Updated.
Organization - Answer A group of people who work together to achieve some specific
purpose. A system of consciously coordinated activities of two or more people
Management - Answer The pursuit of organizational goals efficiently and effectively by
integrating the work of people through planning, organizing, leading, and controlling the
organization's resources
Efficiency - Answer To use resources-people, money raw materials, and the like-wisely and
cost effectively
Effectiveness - Answer To achieve results, to make the right decisions, and to successfully
carry them out so that they achieve the organization's goals
Multiplier effect - Answer Influence on the organization is multiplied far beyond the results
that can be achieved by just one person acting alone
Mentor - Answer An experienced person who provided guidance to someone new in the
work world
Four management functions - Answer The management process that "gets things done":
planning, organizing, leading, and controlling
Planning - Answer Setting goals and deciding how to achieve them; also, coping with
uncertainty by formulating future courses of action to achieve specified results
Organizing - Answer Arranging tasks, people, and other resources to accomplish the work
Leading - Answer Motivating, directing, and otherwise influencing people to work hard to
achieve the organization's goals
Controlling - Answer Monitoring performance, comparing it with goals, and taking corrective
action as needed
,Top managers - Answer Managers who determine what the organization's long-term goals
should be for the next 1-5 years with the resources they expect to have available
Middle managers - Answer One of four managerial levels; they implement the policies and
plans of the top managers above them and supervise and coordinate the activities of the first-
line managers below them
First-line managers - Answer One of four managerial levels; they make short-term operating
decisions, directing the daily tasks of nonmanagerial personnel
Team leaders - Answer Facilitate team members' activities to help teams achieve their goals
Nonmanagerial employees - Answer Those who either work alone on tasks or with others on
a variety of teams
Functional manager - Answer Manager who is responsible for just one organizational activity
General manager - Answer Manager who is responsible for several organizational activities
For profit organizations - Answer For making money - Allstate, Zynga, Amway, Zagat - about
3600 public companies in the US
Nonprofit organizations - Answer For offering services, can be public or private - University of
California, Stanford University, hospitals, colleges, social welfare agencies, Salvation Army, Red
Cross - more than 1.4 million in the US
Commonweal organizations - Answer Nonprofit - offer services to all clients within their
jurisdictions - military services, US Postal service, local fire and police departments
Mutual benefit organizations - Answer For aiding members - voluntary collections of
members, political parties, farm cooperatives, labor unions, trade associations, and clubs whose
purpose is to advance members' interests - over 9500
Mindfulness - Answer is the state of being fully aware of what is happening in the present
moment without reacting or applying judgment
Interpersonal roles - Answer Of the three types of managerial roles, the roles in which
managers interact with people inside and outside their work units. The three interpersonal roles
include figurehead, leader, and liaison activities
,Informational roles - Answer Managers as monitors, disseminators, and spokespersons
Decisional roles - Answer Managers use information to make decisions to solve problems or
take advantage of opportunities. The four decision-making roles are entrepreneur, disturbance
handler, resource allocator, and negotiator
Technical skills - Answer Skills that consist of the job-specific knowledge needed to perform
well in a specialized field
Conceptual skills - Answer Skills that consist of the ability to think analytically, to visualize an
organization as a whole and understand how the parts work together
Human skills - Answer Skills that consist of the ability to work well in cooperation with other
people to get things done
Soft skills - Answer Ability to motivate, to inspire trust, and to communicate with others
Competitive advantage - Answer The ability of an organization to produce goods or services
more effectively than competitors do, thereby outperforming them
Innovation - Answer Introduction of something new or better, as in goods or services See also
Organizational change
E-commerce - Answer Electronic commerce—the buying and selling of goods or services over
computer networks
E-business - Answer Using the Internet to facilitate every aspect of running a business
Information technology application skills - Answer The extent to which you can effectively use
information technology and learn new applications on an ongoing basis
Cloud computing - Answer The storing of software and data on gigantic collections of
computers located away from a company's principal site
Databases - Answer Computerized collections of interrelated files
, Big data - Answer Stores of data so vast that conventional database management systems
cannot handle them
Artificial intelligence (AI) - Answer The ability of a computer system to perform tasks that
normally require human intelligence
Telecommute - Answer To work from home or remote locations using a variety of information
technologies
Videoconferencing - Answer Using video and audio links along with computers to let people
in different locations see, hear, and talk with one another
Project management software - Answer Programs for planning and scheduling the people,
costs, and resources to complete a project on time
Knowledge management - Answer Implementation of systems and practices to increase the
sharing of knowledge and information throughout an organization
Collaborative computing - Answer Using state-of-the-art computer software and hardware, to
help people work better together
Sustainable development - Answer Focuses on meeting present needs while simultaneously
ensuring that future generations will be able to meet their needs
Meaningfulness - Answer Is characterized by a sense of being part of something you believe
is bigger than yourself
Learning organization - Answer An organization that actively creates, acquires, and transfers
knowledge within itself and is able to modify its behavior to reflect new knowledge
3 parts of a learning organization - Answer 1. creating and acquiring knowledge
2. transferring knowledge
3. modifying behavior
High-performance work practices (HPWPs) - Answer Improve an organization's ability to
effectively attract, select, hire, develop and retain high-performing personnel
Having experience in a specific industry is the only characteristic people must possess to
succeed professionally. - Answer False
