(2026–2027)
Exam Questions and Correct Answers
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Grade A+
,Step 1 of the troubleshooting process Identify the problem
Step 2 of the troubleshooting process Establish a theory of probable cause
Step 3 of the Troubleshooting Process Test your Theory to Determine the Cause of the Problem
*If the theory is not confirmed, re-establish a new theory
Step 4 of the Troubleshooting Process Establish a plan of action to resolve the problem and implement the solution.
Step 5 of the Troubleshooting Process Verify full system functionality
Step 6 of the Troubleshooting Process Document findings, actions, and outcomes
SPDIF Connector An optical connector that allows high quality audio to a surround sound system
DB 25 Connector A D-shaped sub miniature pin that goes into the back of a computer and has two
thumb screws on the side
USB 1.1 Known as full speed and runs at 12 megabits per second
USB 2.0 Known as high speed and runs at 480 megabits per second
USB 3.0 Known as super speed and is at least 5 gigabits per second
USB 3.1 Gen One Runs at 5 gigabits per second
USB 3.1 Gen Two Runs at 10 gigabits per second
USB 3.2 Gen 2x2 Runs at 20 gigabits per second
USB 4 The most modern version of USB and can run at 40 gigabits per second
, True or False A USB 4 and a USB 3.2 gen 2x2 must have True
a shorter cable because that is going to give the best
performance
DVI-A A DVI (Digital Visual Interface) video port that only transmits analog data.
DVI-D A DVI (Digital Visual Interface) video port that works only with digital monitors.
DVI-I A DVI (Digital Visual Interface) video port that supports both analog and digital
monitors.
thunderbolt A display interface that is used for data transfer
VGA The graphic standard that used a 15-pin standard analog video interface port that
would connect to the computer
Thunderbolt version 3 Which of the following has a data transfer rate of 40 Gb/s and uses a USB Type-C
connector
Thunderbolt version 1 10 Gbps and uses DisplayPort
Thunderbolt version 2 20 Gbps and uses DisplayPort
SATA Cable The standard cables that are the main method of connecting a storage device to a
motherboard inside of a desktop computer
SATA version 1 SATA version 1 can support speeds of up to 1.5 gigabits per second,
SATA Version 2 can support speeds of up 3 gigabits per second
SATA version 3 can support speeds of up to 6 gigabits per second
external SATA (eSATA) A SATA cable on the outside of the case
PATA The old IDE connectors with the exact same cables and connectors and standards
but renamed for branding ▪ Parallel devices have each cable support up to two
devices and they both can communicate at the same time