Test Bank – International
Management: Culture, Strategy, and
Behavior, 2025 Release by Jonathan
Doh
Copyrights, trademarks, and patents are examples of - answer-governmental protection
One motivation process theory suggests that people are most motivated to seek results
they value highly and think they can achieve and emphasizes the perceptions of
rewards. An employee's perception of the value of a reward or his/her ability to achieve
results may differ from that of his/her manager. - answer-Vroom's Expectancy-Valence
Theory
The tactical manager responsible for communicating the general goals and developing
plans and activities to achieve the goals. - answer-Middle-level
What management decision would be where a production manager decides that the
primary part in production must be an "A" standard part, and "B" parts, although less
expensive, should not be purchased. - answer-
Hierarchy of needs theory. - answer-Abraham Maslow
The group of employees Sarah supervises has not been meeting quotas. Recognizing
that the employees may have ideas about how to improve performance, Sarah
schedules time for them to meet as a team to discuss the situation and develop a plan.
What should her role be? - answer-facilitator
A salesman who earns big commissions is demonstrating superiority in? - answer-
technical skills
The National Bank has a training room set-up that mirrors the actual space tellers will
work in once training ends and they are assigned to a branch of the bank. During
training, new employees work in this room on equipment like they will use, role-play
interaction with customers, and even respond to a simulated robbery. This type of
training is: - answer-vestibule
Pravin's co-worker has photos of models from a well-known manufacturer of women's
underwear pinned up on his locker in the employee dressing room. These photos make
Pravin uncomfortable. This could constitute an example of - answer-sexual harassment
, A manager who acts as an expert representative of an organization and transmits
information to internal or external groups. - answer-spokesperson
On Juan's first day at his new workplace, he was shown how to use the copier, what
areas of the property were set aside for smokers, and how to fill out a time-off request
form. This is part of - answer-orientation training
The manager who recognizes that the manufacturing department must meet their
quotas in order for the sales department to keep their promises to customers is
exercising? - answer-conceptual skill
Formal feedback on how well an employee is performing his or her job. - answer-
performance appraisal
First step in the basic planning process. - answer-situational analysis
A bank's goal is to increase profits by 7% in the next year. To help increase profitability,
tellers have been told they need to reduce the time customers wait in line by 20%. What
type of planning is necessary for tellers to reach this goal? - answer-
What of these would NOT provide insight into corporate culture? - answer-financial
statement
ABC Company has divided the sales department into teams and is giving out prizes to
teams that meet certain metrics. Which management function does this involve? -
answer-leading
To be an effective motivator, a manager must know what about the employee? -
answer-desired behaviors to meet goals
The more employees a manager supervises, the greater that manager's - answer-
Kyle gets great reviews from his customers. His peers really enjoy working with him and
think he would make a great supervisor. However, Kyle does not get along with his
immediate supervisor. Which type of performance appraisal might be most beneficial for
Kyle? - answer-360-degree
How can the reporting structure of an organization be displayed? - answer-organization
chart
Which management function uses the number of units produced, sales reports, and
customer service surveys? - answer-controlling
During a performance appraisal, a supervisor has a list of statements related to specific
behaviors associated with the job that is used to rate the employee's performance. The
Management: Culture, Strategy, and
Behavior, 2025 Release by Jonathan
Doh
Copyrights, trademarks, and patents are examples of - answer-governmental protection
One motivation process theory suggests that people are most motivated to seek results
they value highly and think they can achieve and emphasizes the perceptions of
rewards. An employee's perception of the value of a reward or his/her ability to achieve
results may differ from that of his/her manager. - answer-Vroom's Expectancy-Valence
Theory
The tactical manager responsible for communicating the general goals and developing
plans and activities to achieve the goals. - answer-Middle-level
What management decision would be where a production manager decides that the
primary part in production must be an "A" standard part, and "B" parts, although less
expensive, should not be purchased. - answer-
Hierarchy of needs theory. - answer-Abraham Maslow
The group of employees Sarah supervises has not been meeting quotas. Recognizing
that the employees may have ideas about how to improve performance, Sarah
schedules time for them to meet as a team to discuss the situation and develop a plan.
What should her role be? - answer-facilitator
A salesman who earns big commissions is demonstrating superiority in? - answer-
technical skills
The National Bank has a training room set-up that mirrors the actual space tellers will
work in once training ends and they are assigned to a branch of the bank. During
training, new employees work in this room on equipment like they will use, role-play
interaction with customers, and even respond to a simulated robbery. This type of
training is: - answer-vestibule
Pravin's co-worker has photos of models from a well-known manufacturer of women's
underwear pinned up on his locker in the employee dressing room. These photos make
Pravin uncomfortable. This could constitute an example of - answer-sexual harassment
, A manager who acts as an expert representative of an organization and transmits
information to internal or external groups. - answer-spokesperson
On Juan's first day at his new workplace, he was shown how to use the copier, what
areas of the property were set aside for smokers, and how to fill out a time-off request
form. This is part of - answer-orientation training
The manager who recognizes that the manufacturing department must meet their
quotas in order for the sales department to keep their promises to customers is
exercising? - answer-conceptual skill
Formal feedback on how well an employee is performing his or her job. - answer-
performance appraisal
First step in the basic planning process. - answer-situational analysis
A bank's goal is to increase profits by 7% in the next year. To help increase profitability,
tellers have been told they need to reduce the time customers wait in line by 20%. What
type of planning is necessary for tellers to reach this goal? - answer-
What of these would NOT provide insight into corporate culture? - answer-financial
statement
ABC Company has divided the sales department into teams and is giving out prizes to
teams that meet certain metrics. Which management function does this involve? -
answer-leading
To be an effective motivator, a manager must know what about the employee? -
answer-desired behaviors to meet goals
The more employees a manager supervises, the greater that manager's - answer-
Kyle gets great reviews from his customers. His peers really enjoy working with him and
think he would make a great supervisor. However, Kyle does not get along with his
immediate supervisor. Which type of performance appraisal might be most beneficial for
Kyle? - answer-360-degree
How can the reporting structure of an organization be displayed? - answer-organization
chart
Which management function uses the number of units produced, sales reports, and
customer service surveys? - answer-controlling
During a performance appraisal, a supervisor has a list of statements related to specific
behaviors associated with the job that is used to rate the employee's performance. The
