CLASS D WATER LICENSE TEXAS COMPREHENSIVE EXAM SCRIPT COMPLETE QUESTIONS VERIFIED SOLUTIONS

CLASS D WATER LICENSE TEXAS COMPREHENSIVE EXAM SCRIPT COMPLETE
QUESTIONS VERIFIED SOLUTIONS
Class D Water License Texas Examination TEST
2026/2027 Questions and Answers Verified Solutions
Latest Update

Question:
Public water systems include cities, municipal utility districts, rural water supply corporations,
mobile home parks, and _____.

Answer:
campgrounds



Question:
Examples of community water systems include ________. a. municipalities b. municipal utility
districts c. rural water supply corporations d. mobile home parks e. all the above

Answer:
e. all of the above



Question:
A federal agency impacting the water utility industry is the _____.

Answer:
EPA



Question:
The most important federal law impacting the water utility industry is the _____.

Answer:
Safe Drinking Water Act (PL93-523)

,Question:
The four national safety and quality standards for drinking water covered in the Safe Drinking
Water Act are physical, chemical, ________ and radiological.

Answer:
bacteriological



Question:
The state agency that regulates drinking water in Texas and administers the federal Safe Drinking
Water Act is the ________.

Answer:
TCEQ



Question:
Water utility system personnel are required to notify the TCEQ of changes or alterations of the
system, a new facility to be built, and water supply ________.

Answer:
health hazards



Question:
Some regional and local agencies impacting the water utility industry are municipal utility districts,
rural water supply corporations, drainage districts, ________, groundwater conservation districts,
and subsidence districts.

Answer:
river authorities



Question:
Public relations (PR) is the relationship between YOU, the water utility employee, and the _____.

Answer:

,customer



Question:
The keys to good customer relations are (1) everything the utility does is PR, (2) customers are
entitled to courteous treatment, (3) every employee is a PR person. (true/false)

Answer:
true



Question:
Meter readers are the persons with whom customers have the least contact. (true/false)

Answer:
false (meter readers often have the most contact)



Question:
Meter readers can be ambassadors of goodwill. (true/false)

Answer:
true



Question:
Maintenance crews can warn customers of service interruptions and provide signs and barriers to
protect the public. (true/false)

Answer:
true



Question:
The plant operator is responsible for treating the water to assure it is safe to drink and use.
(true/false)

, Answer:
true



Question:
Water bills should be accurate, itemized, and neat, and payment should be optional. (true/false)

Answer:
false (payment not optional)



Question:
All employees should be kept informed of utility plans and policies. (true/false)

Answer:
true



Question:
Complaints should be treated as "griping" and investigated as a last priority. (true/false)

Answer:
false



Question:
In small water systems the operator is often _____, _____ and _____.

Answer:
meter reader, repair crew and pump operator



Question:
"Stuffers" sent to customers in billing statements may contain ________. a. departments to call for
service b. explanations of utility policy c. a history of the utility d. tips on water conservation e. all
the above