SPC 3301 EXAM #2 QUESTIONS WITH VERIFIED
ANSWERS
Listening is psychological while hearing is physiological. - Answers - True
Men tend to pay attention to the content message of a conversation while women notice
additional information such as contextual features. - Answers - True
The first step in effective listening is to interpret what the other person is saying. -
Answers - False
Because loud voices tend to fade into the background, we are much more likely to
notice people who speak in quiet voices. - Answers - False
We forget two-thirds of a message within four hours of a conversation. - Answers -
False
When listening for information, taking notes will distract you from retaining the
information. - Answers - False
Difficult language and unfamiliar terms are examples of message overload. - Answers -
True
Starlet shows selective listening when she occasionally looks in the teacher's direction
during his lecture even though she's checking her email. - Answers - False
In the African American political caucus meeting, people tend to speak up even when
others are still talking. This shows poor listening skills. - Answers - False
Women are more physically involved in listening than men. Women show more eye
contact and position their bodies in the direction of the speaker. - Answers - True
It's a good idea to change our listening style in different contexts and situations. -
Answers - True
Which of the following is an obstacle that you need to address in order to listen
mindfully: - Answers - All of the choices are correct
Paraphrasing shows the listener is: - Answers - Focused on understanding the speaker
Mind reading is related to which of the following? - Answers - Internal listening obstacle
When Della wants to speak to Sanjay about her roommate problems, he decides to
mute his TV. Sanjay has: - Answers - None of these are correct.
, Which of the following definitions refers to literal listening? - Answers - Listening only for
content and ignoring relationship meaning
Dr. Harrison and Tony are discussing Tony's most recent test grade—a disappointing D.
Tony tells Dr. Harrison the test seemed harder than the previous ones. Dr. Harrison
responds with: "I don't think you should be telling me my tests are unfair!" Dr. Harrison
is showing what kind of listening? - Answers - Defensive listening
When listening to support others, a good listener will: - Answers - All of these are
correct.
Before automatically "liking" a Facebook post or retweeting a message, what should we
do? - Answers - Critically consider the qualifications and motives of the message
source.
Sometimes we need to listen for information, and sometimes we need to listen to
support others. Which of the following statements is true in regard to these differing
goals? - Answers - When listening for information, we should attend to the content-level
meaning, but when listening to support others, we should attend to the relationship-level
meaning.
Emotional intelligence is related to our overall well-being. - Answers - True
It is not possible to experience more than one emotion at a time. - Answers - False
The words we use to label our feelings aren't important. What matters more is the
physical feeling. - Answers - False
The organismic approach to studying emotions emphasizes the context in which we
experience an emotion. - Answers - False
Luigi and Estelle both have dry mouths and butterflies in their stomachs before
delivering their speeches, yet it's possible for Luigi to "feel" excited and Estelle to "feel"
nervous. - Answers - True
The interactive view of emotions emphasizes how cultural rules and expectations shape
our perception of emotions. - Answers - True
Anna has learned it is wrong to feel happiness at another's misfortune. Yet, she is
secretly delighted when her friend fails a history test. Anna finds herself pretending to
be sorry about her friend's poor grade. Anna is engaging in "deep acting." - Answers -
False
Women are more likely than men to express anger. - Answers - False
ANSWERS
Listening is psychological while hearing is physiological. - Answers - True
Men tend to pay attention to the content message of a conversation while women notice
additional information such as contextual features. - Answers - True
The first step in effective listening is to interpret what the other person is saying. -
Answers - False
Because loud voices tend to fade into the background, we are much more likely to
notice people who speak in quiet voices. - Answers - False
We forget two-thirds of a message within four hours of a conversation. - Answers -
False
When listening for information, taking notes will distract you from retaining the
information. - Answers - False
Difficult language and unfamiliar terms are examples of message overload. - Answers -
True
Starlet shows selective listening when she occasionally looks in the teacher's direction
during his lecture even though she's checking her email. - Answers - False
In the African American political caucus meeting, people tend to speak up even when
others are still talking. This shows poor listening skills. - Answers - False
Women are more physically involved in listening than men. Women show more eye
contact and position their bodies in the direction of the speaker. - Answers - True
It's a good idea to change our listening style in different contexts and situations. -
Answers - True
Which of the following is an obstacle that you need to address in order to listen
mindfully: - Answers - All of the choices are correct
Paraphrasing shows the listener is: - Answers - Focused on understanding the speaker
Mind reading is related to which of the following? - Answers - Internal listening obstacle
When Della wants to speak to Sanjay about her roommate problems, he decides to
mute his TV. Sanjay has: - Answers - None of these are correct.
, Which of the following definitions refers to literal listening? - Answers - Listening only for
content and ignoring relationship meaning
Dr. Harrison and Tony are discussing Tony's most recent test grade—a disappointing D.
Tony tells Dr. Harrison the test seemed harder than the previous ones. Dr. Harrison
responds with: "I don't think you should be telling me my tests are unfair!" Dr. Harrison
is showing what kind of listening? - Answers - Defensive listening
When listening to support others, a good listener will: - Answers - All of these are
correct.
Before automatically "liking" a Facebook post or retweeting a message, what should we
do? - Answers - Critically consider the qualifications and motives of the message
source.
Sometimes we need to listen for information, and sometimes we need to listen to
support others. Which of the following statements is true in regard to these differing
goals? - Answers - When listening for information, we should attend to the content-level
meaning, but when listening to support others, we should attend to the relationship-level
meaning.
Emotional intelligence is related to our overall well-being. - Answers - True
It is not possible to experience more than one emotion at a time. - Answers - False
The words we use to label our feelings aren't important. What matters more is the
physical feeling. - Answers - False
The organismic approach to studying emotions emphasizes the context in which we
experience an emotion. - Answers - False
Luigi and Estelle both have dry mouths and butterflies in their stomachs before
delivering their speeches, yet it's possible for Luigi to "feel" excited and Estelle to "feel"
nervous. - Answers - True
The interactive view of emotions emphasizes how cultural rules and expectations shape
our perception of emotions. - Answers - True
Anna has learned it is wrong to feel happiness at another's misfortune. Yet, she is
secretly delighted when her friend fails a history test. Anna finds herself pretending to
be sorry about her friend's poor grade. Anna is engaging in "deep acting." - Answers -
False
Women are more likely than men to express anger. - Answers - False
