COM 451 CH 3 EXAM 20 QUESTIONS WITH
VERIFIED ANSWERS
Surface Acting - CORRECT ANSWER In Arlie Hochschild's studies of service workers
she defines the situation where employees perform emotions but don't really feel
them as
effects - CORRECT ANSWER Some workers feel joy toward their tasks while others
experience emotional burnout. Both of these experiences are classified in your
text as emotional ________ .
Informal socialization - CORRECT ANSWER Employees might learn about
organizational norms when they hear stories like the one that begins Chapter 1.
This is an example of
True - CORRECT ANSWER Relational Emotion is one of the five themes of
Organizational Emotion discussed in this week's reading.
Disclose hidden emotion - CORRECT ANSWER Emotion uncovering sequences are
used to:
To reframe what initially appears to be extreme emotion as typical one - CORRECT
ANSWER For what purpose are emotion-normalizing sequences used?
Allows members to construct and make sense of emotional events - CORRECT
ANSWER Which answer best describes how narratives function for members of
organizations?
VERIFIED ANSWERS
Surface Acting - CORRECT ANSWER In Arlie Hochschild's studies of service workers
she defines the situation where employees perform emotions but don't really feel
them as
effects - CORRECT ANSWER Some workers feel joy toward their tasks while others
experience emotional burnout. Both of these experiences are classified in your
text as emotional ________ .
Informal socialization - CORRECT ANSWER Employees might learn about
organizational norms when they hear stories like the one that begins Chapter 1.
This is an example of
True - CORRECT ANSWER Relational Emotion is one of the five themes of
Organizational Emotion discussed in this week's reading.
Disclose hidden emotion - CORRECT ANSWER Emotion uncovering sequences are
used to:
To reframe what initially appears to be extreme emotion as typical one - CORRECT
ANSWER For what purpose are emotion-normalizing sequences used?
Allows members to construct and make sense of emotional events - CORRECT
ANSWER Which answer best describes how narratives function for members of
organizations?
