ServiceNow CIS-DF (CMDB and CSDM) Exam Prep
SERVICENOW CIS-DF (CMDB AND CSDM) EXAM PREP NEWEST
2026/2027 ACTUAL EXAM COMPLETE 200 QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED
A+||BRAND NEW VERSION!!
Which persona keeps CI tables updated and resolves CMDB tasks?
A. End user
B. CI Analyst (itil + cmdb_query_builder)
C. Procurement
D. Vendor
Correct Answer: CI Analyst (itil + cmdb_query_builder)
CI Analysts maintain CI records and handle tasks.
Govern / Identify how to configure and gain value from CMDB Health Dashboards
to support KPI/CSF
Where do you activate scheduled jobs for Completeness/Correctness/Compliance
calculations?
A. Service Builder
B. MID Server
C. System Definition > Scheduled Jobs or CMDB Health Settings > Scheduled Jobs
D. ACC policy
Correct Answer: System Definition > Scheduled Jobs or CMDB Health Settings >
Scheduled Jobs
Run/activate score generator jobs from Health settings or Scheduled Jobs.
1|Page
, ServiceNow CIS-DF (CMDB and CSDM) Exam Prep
Govern / Identify how to configure and gain value from CMDB Health Dashboards
to support KPI/CSF
Health Inclusion Rules help you:
A. Build service maps
B. Enable ACC
C. Install Data Foundations
D. Scope classes evaluated by KPIs
Correct Answer: Scope classes evaluated by KPIs
Limit calculation to accountable class scope.
Govern / Identify how to configure and gain value from CMDB Health Dashboards
to support KPI/CSF
Correctness scope difference (Orphan 4200 vs Duplicate 5000 for Server) likely
due to:
A. Data Foundations dashboards
B. Different Inclusion Rule for Orphan
C. ACC settings
D. MID failures
Correct Answer: Different Inclusion Rule for Orphan
Orphan metric may have narrower inclusion.
Govern / Identify how or why duplication records are created and how to
remediate them
Which properties control duplicate handling thresholds?
A. glide.class.switch.enabled
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, ServiceNow CIS-DF (CMDB and CSDM) Exam Prep
B. glide.required.attribute.enabled
C. glide.cmdb.query.nlq.activated
D. glide.identification_engine.skip_duplicates / threshold
Correct Answer: glide.identification_engine.skip_duplicates / threshold
Skip duplicates if under threshold and update oldest.
Govern / Identify when and how to remediate duplicate records using the
deduplication wizard
Which wizard guides step-by-step resolution of duplicate CIs?
A. Duplicate CI Remediator
B. Data Manager
C. Service Builder
D. Unified Map
Correct Answer: Duplicate CI Remediator
Remediator resolves duplicates with merge/delete operations.
Govern / Identify when or why to use the CMDB workspace or what features are
available
Unified Map is accessed from which area?
A. Home > Quick Links in CMDB Workspace
B. Service Builder
C. Data Manager
D. MID Server
Correct Answer: Home > Quick Links in CMDB Workspace
Unified Map is a quick link in Workspace.
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, ServiceNow CIS-DF (CMDB and CSDM) Exam Prep
Govern / Identify when or why to use the CMDB workspace or what features are
available
Natural Language Query (Intelligent Search) integrates with Query Builder via
property:
A. glide.cmdb.query.nlq.enabled
B. glide.required.attribute.enabled
C. glide.cmdb.query.nlq.activated
D. glide.identification_engine.multisource_enabled
Correct Answer: glide.cmdb.query.nlq.activated
NLQ feeds Query Builder when multi-table queries.
Govern / Identify how to define principal classes
Principal class configuration is located under:
A. Unified Map > Settings
B. Data Manager > Policies
C. CI Class Manager > Basic Info
D. Health Dashboard > Settings
Correct Answer: CI Class Manager > Basic Info
Basic Info houses Principal Class flag.
Govern / Identify how to validate data quality and/or data compliance in the
CMDB Health Dashboard
Certification filters define:
A. MID ranges
B. Health Inclusion rules
4|Page
SERVICENOW CIS-DF (CMDB AND CSDM) EXAM PREP NEWEST
2026/2027 ACTUAL EXAM COMPLETE 200 QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED
A+||BRAND NEW VERSION!!
Which persona keeps CI tables updated and resolves CMDB tasks?
A. End user
B. CI Analyst (itil + cmdb_query_builder)
C. Procurement
D. Vendor
Correct Answer: CI Analyst (itil + cmdb_query_builder)
CI Analysts maintain CI records and handle tasks.
Govern / Identify how to configure and gain value from CMDB Health Dashboards
to support KPI/CSF
Where do you activate scheduled jobs for Completeness/Correctness/Compliance
calculations?
A. Service Builder
B. MID Server
C. System Definition > Scheduled Jobs or CMDB Health Settings > Scheduled Jobs
D. ACC policy
Correct Answer: System Definition > Scheduled Jobs or CMDB Health Settings >
Scheduled Jobs
Run/activate score generator jobs from Health settings or Scheduled Jobs.
1|Page
, ServiceNow CIS-DF (CMDB and CSDM) Exam Prep
Govern / Identify how to configure and gain value from CMDB Health Dashboards
to support KPI/CSF
Health Inclusion Rules help you:
A. Build service maps
B. Enable ACC
C. Install Data Foundations
D. Scope classes evaluated by KPIs
Correct Answer: Scope classes evaluated by KPIs
Limit calculation to accountable class scope.
Govern / Identify how to configure and gain value from CMDB Health Dashboards
to support KPI/CSF
Correctness scope difference (Orphan 4200 vs Duplicate 5000 for Server) likely
due to:
A. Data Foundations dashboards
B. Different Inclusion Rule for Orphan
C. ACC settings
D. MID failures
Correct Answer: Different Inclusion Rule for Orphan
Orphan metric may have narrower inclusion.
Govern / Identify how or why duplication records are created and how to
remediate them
Which properties control duplicate handling thresholds?
A. glide.class.switch.enabled
2|Page
, ServiceNow CIS-DF (CMDB and CSDM) Exam Prep
B. glide.required.attribute.enabled
C. glide.cmdb.query.nlq.activated
D. glide.identification_engine.skip_duplicates / threshold
Correct Answer: glide.identification_engine.skip_duplicates / threshold
Skip duplicates if under threshold and update oldest.
Govern / Identify when and how to remediate duplicate records using the
deduplication wizard
Which wizard guides step-by-step resolution of duplicate CIs?
A. Duplicate CI Remediator
B. Data Manager
C. Service Builder
D. Unified Map
Correct Answer: Duplicate CI Remediator
Remediator resolves duplicates with merge/delete operations.
Govern / Identify when or why to use the CMDB workspace or what features are
available
Unified Map is accessed from which area?
A. Home > Quick Links in CMDB Workspace
B. Service Builder
C. Data Manager
D. MID Server
Correct Answer: Home > Quick Links in CMDB Workspace
Unified Map is a quick link in Workspace.
3|Page
, ServiceNow CIS-DF (CMDB and CSDM) Exam Prep
Govern / Identify when or why to use the CMDB workspace or what features are
available
Natural Language Query (Intelligent Search) integrates with Query Builder via
property:
A. glide.cmdb.query.nlq.enabled
B. glide.required.attribute.enabled
C. glide.cmdb.query.nlq.activated
D. glide.identification_engine.multisource_enabled
Correct Answer: glide.cmdb.query.nlq.activated
NLQ feeds Query Builder when multi-table queries.
Govern / Identify how to define principal classes
Principal class configuration is located under:
A. Unified Map > Settings
B. Data Manager > Policies
C. CI Class Manager > Basic Info
D. Health Dashboard > Settings
Correct Answer: CI Class Manager > Basic Info
Basic Info houses Principal Class flag.
Govern / Identify how to validate data quality and/or data compliance in the
CMDB Health Dashboard
Certification filters define:
A. MID ranges
B. Health Inclusion rules
4|Page
