EPIC TRAINING |VERIFIED QUESTIONS AND ANSWERS|GRADED A+
|LATEST 2026/2027
What are the appropriate forms of primary photo ID - ANSWER✔ DL, passport, military ID, state ID
Who is responsible for any balance not covered by insurance - ANSWER✔ Guarantor
What is the correct occurrence code for an auto accident that occurred in an at-fault state -
ANSWER✔ 01
What is the correct occurrence code to use when registering a Workers comp encounter - ANSWER✔
04
What term is associated with patient privacy and the electronic submission of claims - ANSWER✔
HIPAA
Two patients can be linked to the same guarantor account - ANSWER✔ True
You can use the temporary address to make sure a pt's bills are sent to an address other than their
home address - ANSWER✔ False
What is the purpose of EMTALA - ANSWER✔ To ensure that patients who either present for
treatment in the emergency room or in active labor are treated regardless of their ability to pay for the
service
What makes up the Serve for Better model - ANSWER✔ Empathy, Quality, Experience, Completeness
What are the Conifer core models - ANSWER✔ Service, Integrity, Unity, Respect
, Key components to verify patient benefits - ANSWER✔ Copayment for procedure, coinsurance for
procedure, policy effective, covered benefit
Informing a pt of how long the registration process will take falls under which AIDET fundamental -
ANSWER✔ Duration
Which ways can you help to keep PHI private - ANSWER✔ log off/lock computers screens when not in
use, shred documents containing PHI, lock file cabinets and drawers when PHI is present, Avoid
discussing sensitive information in public
A patient presents to the facility for services. He is covered by his own Cigna insurance that he has
through his job, and he also has BCBS coverage through his wife's employer. Which insurance is primary
and why - ANSWER✔ Cigna, because of the subscriber/insured rule
What is the Birthday Rule - ANSWER✔ The parent whose birthday comes first in the year has the
primary insurance
What is a copay - ANSWER✔ A fixed amount to be paid each time the patient receives services
What is an Advanced Directive - ANSWER✔ A legal document in the form of a living will or a DPOA
stating the patient's wishes or designates someone to make healthcare decisions if the patient cannot
communicate
Getting our pt's need to know information, falls under which step of the Registration Roadmap -
ANSWER✔ Gathering the basics
The primary purpose of the MSPQ is to determine - ANSWER✔ whether or not another insurance is
primary to medicare
George is registering a pt who presents with both a medicare and a medicare replacement plan. He
______________ enter both medicare and the replacement plan - ANSWER✔ should not
|LATEST 2026/2027
What are the appropriate forms of primary photo ID - ANSWER✔ DL, passport, military ID, state ID
Who is responsible for any balance not covered by insurance - ANSWER✔ Guarantor
What is the correct occurrence code for an auto accident that occurred in an at-fault state -
ANSWER✔ 01
What is the correct occurrence code to use when registering a Workers comp encounter - ANSWER✔
04
What term is associated with patient privacy and the electronic submission of claims - ANSWER✔
HIPAA
Two patients can be linked to the same guarantor account - ANSWER✔ True
You can use the temporary address to make sure a pt's bills are sent to an address other than their
home address - ANSWER✔ False
What is the purpose of EMTALA - ANSWER✔ To ensure that patients who either present for
treatment in the emergency room or in active labor are treated regardless of their ability to pay for the
service
What makes up the Serve for Better model - ANSWER✔ Empathy, Quality, Experience, Completeness
What are the Conifer core models - ANSWER✔ Service, Integrity, Unity, Respect
, Key components to verify patient benefits - ANSWER✔ Copayment for procedure, coinsurance for
procedure, policy effective, covered benefit
Informing a pt of how long the registration process will take falls under which AIDET fundamental -
ANSWER✔ Duration
Which ways can you help to keep PHI private - ANSWER✔ log off/lock computers screens when not in
use, shred documents containing PHI, lock file cabinets and drawers when PHI is present, Avoid
discussing sensitive information in public
A patient presents to the facility for services. He is covered by his own Cigna insurance that he has
through his job, and he also has BCBS coverage through his wife's employer. Which insurance is primary
and why - ANSWER✔ Cigna, because of the subscriber/insured rule
What is the Birthday Rule - ANSWER✔ The parent whose birthday comes first in the year has the
primary insurance
What is a copay - ANSWER✔ A fixed amount to be paid each time the patient receives services
What is an Advanced Directive - ANSWER✔ A legal document in the form of a living will or a DPOA
stating the patient's wishes or designates someone to make healthcare decisions if the patient cannot
communicate
Getting our pt's need to know information, falls under which step of the Registration Roadmap -
ANSWER✔ Gathering the basics
The primary purpose of the MSPQ is to determine - ANSWER✔ whether or not another insurance is
primary to medicare
George is registering a pt who presents with both a medicare and a medicare replacement plan. He
______________ enter both medicare and the replacement plan - ANSWER✔ should not
