EXAM 1 CONFLICT & NEGOTIATION 132
QUESTIONS WITH VERIFIED ANSWERS
avoiding the topic while criticizing another person directly or indirectly - CORRECT
ANSWER Avoid Criticize loop
the impact of someone's actions depends on how the behaviors are interpreted
by the other people involved; your intent in a conflict almost never equals the
impact on the other person - CORRECT ANSWER Intent =/ Impact
the power of An over B is equal to the dependence that B has on A - CORRECT
ANSWER PAB = DBA
communication between a pair that works together & doesn't clash, despite being
different (aggressive and passive pairing) - CORRECT ANSWER complementary
interchanges
above or about communication - communication about communication -
CORRECT ANSWER metacommunication
negotiating conflict within ourselves; aligning self in a way of least resistance &
being aware of where you are & what you're feeling; present moment awareness
+ non-judgmental attitude - CORRECT ANSWER mindfulness
the perception of a limited consequence or product, often being self-esteem or
power - CORRECT ANSWER scarce resources
,the idea that people change their communication style based on demands of
different situations - CORRECT ANSWER rhetorical sensitivity
emerge as different ideas about what to do, what decisions to make, where to go,
how to allocate resources, or other externally objectifiable issues - CORRECT
ANSWER topic goals
asks who am I in this interaction?; includes specific desires to maintain self-
esteem & self-identity - CORRECT ANSWER identity goals
defines how each party wants to be treated by the other & the amount of
interdependence they desire - CORRECT ANSWER relational goals
asks what communication process works best - CORRECT ANSWER process goals
short, medium, and long range issues are addressed and are behaviorally specific
and recognize interdependence; statements orient toward the present and future;
recognize an ongoing process - CORRECT ANSWER collaborative goals
most commonly used dominating tactic; source must control the outcome & this
must be seen as negative by the recipient - CORRECT ANSWER threat
if the source does not control the outcome but this seen as negative by the
recipient - CORRECT ANSWER warning
, if the source controls the outcome but this is seen as a positive sanction -
CORRECT ANSWER promise
if the source does not control the outcome but this is seen as a positive outcome -
CORRECT ANSWER recommendation
refusing to cooperate when other people are depending on you, while in
conjunction, not expressing anger; a person acts aggressively by being passive or
unconcerned when the other person needs a response - CORRECT ANSWER
passive aggressive behavior
an event which initiates a conflict - CORRECT ANSWER triggering event
we provoke the very behavior we accuse the other of perpetuating - CORRECT
ANSWER self-fulfilling prophecy
moral emotion & secondary emotion; you feel wronged or that something is not
right; often rooted in another emotion like fear or anxiety - CORRECT ANSWER
anger
goals that emerge after the conflict is over - CORRECT ANSWER retrospective goals
individuals are assumed to learn to be male or female based on communication
and observation - CORRECT ANSWER social learning theory
QUESTIONS WITH VERIFIED ANSWERS
avoiding the topic while criticizing another person directly or indirectly - CORRECT
ANSWER Avoid Criticize loop
the impact of someone's actions depends on how the behaviors are interpreted
by the other people involved; your intent in a conflict almost never equals the
impact on the other person - CORRECT ANSWER Intent =/ Impact
the power of An over B is equal to the dependence that B has on A - CORRECT
ANSWER PAB = DBA
communication between a pair that works together & doesn't clash, despite being
different (aggressive and passive pairing) - CORRECT ANSWER complementary
interchanges
above or about communication - communication about communication -
CORRECT ANSWER metacommunication
negotiating conflict within ourselves; aligning self in a way of least resistance &
being aware of where you are & what you're feeling; present moment awareness
+ non-judgmental attitude - CORRECT ANSWER mindfulness
the perception of a limited consequence or product, often being self-esteem or
power - CORRECT ANSWER scarce resources
,the idea that people change their communication style based on demands of
different situations - CORRECT ANSWER rhetorical sensitivity
emerge as different ideas about what to do, what decisions to make, where to go,
how to allocate resources, or other externally objectifiable issues - CORRECT
ANSWER topic goals
asks who am I in this interaction?; includes specific desires to maintain self-
esteem & self-identity - CORRECT ANSWER identity goals
defines how each party wants to be treated by the other & the amount of
interdependence they desire - CORRECT ANSWER relational goals
asks what communication process works best - CORRECT ANSWER process goals
short, medium, and long range issues are addressed and are behaviorally specific
and recognize interdependence; statements orient toward the present and future;
recognize an ongoing process - CORRECT ANSWER collaborative goals
most commonly used dominating tactic; source must control the outcome & this
must be seen as negative by the recipient - CORRECT ANSWER threat
if the source does not control the outcome but this seen as negative by the
recipient - CORRECT ANSWER warning
, if the source controls the outcome but this is seen as a positive sanction -
CORRECT ANSWER promise
if the source does not control the outcome but this is seen as a positive outcome -
CORRECT ANSWER recommendation
refusing to cooperate when other people are depending on you, while in
conjunction, not expressing anger; a person acts aggressively by being passive or
unconcerned when the other person needs a response - CORRECT ANSWER
passive aggressive behavior
an event which initiates a conflict - CORRECT ANSWER triggering event
we provoke the very behavior we accuse the other of perpetuating - CORRECT
ANSWER self-fulfilling prophecy
moral emotion & secondary emotion; you feel wronged or that something is not
right; often rooted in another emotion like fear or anxiety - CORRECT ANSWER
anger
goals that emerge after the conflict is over - CORRECT ANSWER retrospective goals
individuals are assumed to learn to be male or female based on communication
and observation - CORRECT ANSWER social learning theory
