USPS SSA Academy Exam with all Correct & 100% Verified
Answers |Actual Complete Exam |Already Graded A+
(Just Released)
USPS Mission ✔Correct Answer-Provide a reliable, efficient, trusted, and affordable universal
delivery service that connects people and helps businesses grow.
USPS Vision ✔Correct Answer-A Postal Service that enables all citizens to connect, businesses
to grow, and communities to thrive in a digital world
Does the Postal Service receive tax money? ✔Correct Answer-No. The USPS Postal Service
receives no tax dollars for operating expenses and relies on the sale of postage, products, and
services to fun operations.
What is the USPS's annual revenue? ✔Correct Answer-$69 billion
What percent of the world's mail does the USPS serve? ✔Correct Answer-47%
What makes the USPS different from other shipping services? ✔Correct Answer-The USPS is
the only service that reaches every address
What are the three goals of USPS? ✔Correct Answer-Deliver high-quality services, provide
world class customer experiences, and ensure a safe workplace and an engaged workforce
What is the number one agency Americans rated as trusting to protect their privacy?
✔Correct Answer-The Postal Service
What is part of your job as a member of the USPS? ✔Correct Answer-Maintaining America's
confidence in the mail by protecting the Postal Service, securing the nation's mail system, and
ensuring public trust in the mail
What must USPS employees do to maintain public trust in the mail? ✔Correct Answer-Protect
the security and sanctity of the mail in its custody from unauthorized opening, inspection,
reading of contents or covers, tampering, delay, or other unauthorized act
What are four examples of issues related to security and sanctity of the mail? ✔Correct
Answer-Theft, destruction or damage of mail, delay of mail, and opening
What does USPIS stand for? ✔Correct Answer-U. S. Postal Inspection Service
, Describe a Sales and Services Distribution Associate (SSDA) ✔Correct Answer-Performs many
of the same duties of an SSA; however, they also support the back office distribution functions
Describe a Lobby Assistant ✔Correct Answer-Helps customers identify mailing needs, ensures
customers complete required forms before they reach the window, and answers customer
questions
Describe a Lead Sales and Services Associate (LSSA) ✔Correct Answer-Maintains a
comprehensive working knowledge of regulations ruling policy and procedures relating to all
phases of retail services. Provides technical guidance to retail employees assigned to the unit,
informing them of changes or clarifications in policies, procedures, operations, or regulations
Describe a postmaster/manager ✔Correct Answer-Business leaders and community anchors
that make local contacts the Postal Service needs to increase its share of the shipping market
Describe a Sales and Services Associate (SSA) ✔Correct Answer-Your teammates. You support
each other by ensuring the correct processes are followed and customer needs are met
Describe a Supervisor ✔Correct Answer-Responsible for ensuring that employees are properly
trained and well informed
What factors influence customer perceptions? ✔Correct Answer-Being a personal
professional, and having the right product offerings.
What are the "six retail moments that matter?" ✔Correct Answer-1. Deliver your first
impression, 2. Act with courtesy and urgency, 3. Keeping it clean, 4. Delivering the pride inside,
5. Transitioning between the back and front, 6. Solutions are your specialty
What is a part used for active listening? ✔Correct Answer-Paraphrasing statements in your
own words and repeating key information to the customer for clarification is part of active
listening
What are five essential elements of active listening? ✔Correct Answer-Demonstrate an open
and respectful demeanor, provide verbal and non-verbal questions, seek clarification, do not
make assumptions, provide feedback
What is S. O. L. E. R.? ✔Correct Answer-Squarely face the person, open your posture, lean
towards the sender, eye contact maintained, relax while attending
What is an active listening technique? ✔Correct Answer-Clarifying
What is GIST? ✔Correct Answer-Greet, Inquire, Suggest, Thank
Answers |Actual Complete Exam |Already Graded A+
(Just Released)
USPS Mission ✔Correct Answer-Provide a reliable, efficient, trusted, and affordable universal
delivery service that connects people and helps businesses grow.
USPS Vision ✔Correct Answer-A Postal Service that enables all citizens to connect, businesses
to grow, and communities to thrive in a digital world
Does the Postal Service receive tax money? ✔Correct Answer-No. The USPS Postal Service
receives no tax dollars for operating expenses and relies on the sale of postage, products, and
services to fun operations.
What is the USPS's annual revenue? ✔Correct Answer-$69 billion
What percent of the world's mail does the USPS serve? ✔Correct Answer-47%
What makes the USPS different from other shipping services? ✔Correct Answer-The USPS is
the only service that reaches every address
What are the three goals of USPS? ✔Correct Answer-Deliver high-quality services, provide
world class customer experiences, and ensure a safe workplace and an engaged workforce
What is the number one agency Americans rated as trusting to protect their privacy?
✔Correct Answer-The Postal Service
What is part of your job as a member of the USPS? ✔Correct Answer-Maintaining America's
confidence in the mail by protecting the Postal Service, securing the nation's mail system, and
ensuring public trust in the mail
What must USPS employees do to maintain public trust in the mail? ✔Correct Answer-Protect
the security and sanctity of the mail in its custody from unauthorized opening, inspection,
reading of contents or covers, tampering, delay, or other unauthorized act
What are four examples of issues related to security and sanctity of the mail? ✔Correct
Answer-Theft, destruction or damage of mail, delay of mail, and opening
What does USPIS stand for? ✔Correct Answer-U. S. Postal Inspection Service
, Describe a Sales and Services Distribution Associate (SSDA) ✔Correct Answer-Performs many
of the same duties of an SSA; however, they also support the back office distribution functions
Describe a Lobby Assistant ✔Correct Answer-Helps customers identify mailing needs, ensures
customers complete required forms before they reach the window, and answers customer
questions
Describe a Lead Sales and Services Associate (LSSA) ✔Correct Answer-Maintains a
comprehensive working knowledge of regulations ruling policy and procedures relating to all
phases of retail services. Provides technical guidance to retail employees assigned to the unit,
informing them of changes or clarifications in policies, procedures, operations, or regulations
Describe a postmaster/manager ✔Correct Answer-Business leaders and community anchors
that make local contacts the Postal Service needs to increase its share of the shipping market
Describe a Sales and Services Associate (SSA) ✔Correct Answer-Your teammates. You support
each other by ensuring the correct processes are followed and customer needs are met
Describe a Supervisor ✔Correct Answer-Responsible for ensuring that employees are properly
trained and well informed
What factors influence customer perceptions? ✔Correct Answer-Being a personal
professional, and having the right product offerings.
What are the "six retail moments that matter?" ✔Correct Answer-1. Deliver your first
impression, 2. Act with courtesy and urgency, 3. Keeping it clean, 4. Delivering the pride inside,
5. Transitioning between the back and front, 6. Solutions are your specialty
What is a part used for active listening? ✔Correct Answer-Paraphrasing statements in your
own words and repeating key information to the customer for clarification is part of active
listening
What are five essential elements of active listening? ✔Correct Answer-Demonstrate an open
and respectful demeanor, provide verbal and non-verbal questions, seek clarification, do not
make assumptions, provide feedback
What is S. O. L. E. R.? ✔Correct Answer-Squarely face the person, open your posture, lean
towards the sender, eye contact maintained, relax while attending
What is an active listening technique? ✔Correct Answer-Clarifying
What is GIST? ✔Correct Answer-Greet, Inquire, Suggest, Thank
