USPS C360 Training Test with all Correct & 100% Verified
Answers |Latest Update |Guaranteed to Pass
Where is your Zoom button located to quickly get back to it? ✔Correct Answer-Blue with the
camcorder at the Bottom of the computer. Click on the button and select the zoom call.
What are the steps of answering a call? ✔Correct Answer-1. Greeting
2. Repeat what the customer wants back to them.
3.Ask for FULL address or address they want to send it from 4. Verify it and confirm the spelling
5. Ask if they need any additional services
Any place that PROVIDES stamps that is NOT the USPS is called an... ✔Correct Answer-
Approved Provider
What is the first option you need to click before you can help a customer? ✔Correct Answer-
ACCOUNTS
What is the important bar on the left side of the screen called? ✔Correct Answer-MY TOOLS
Where do you go to find information that isn't provided in My Tools? Where is it located? Hint:
2 bracelets ✔Correct Answer-External Link at the bottom of MY TOOLS.
What can you do to search for a collection box after 5pm? ✔Correct Answer-My Tools
Find Location
Collection Box
enter address
REFINE search
click best option(s) for the customer
Give them the info
Where is the shortcut when you want to sign into C360 Training? ✔Correct Answer-It's
bookmarked at the top of the page
How do you find out where a self service kiosk is nearest to the customer? ✔Correct Answer-
Accounts
New Account
Location
Retail
Money Orders (international and Domestic)
View
Look for the country they are asking for. If it's not there that country doesnt accept U.S. money
orders.
Answers |Latest Update |Guaranteed to Pass
Where is your Zoom button located to quickly get back to it? ✔Correct Answer-Blue with the
camcorder at the Bottom of the computer. Click on the button and select the zoom call.
What are the steps of answering a call? ✔Correct Answer-1. Greeting
2. Repeat what the customer wants back to them.
3.Ask for FULL address or address they want to send it from 4. Verify it and confirm the spelling
5. Ask if they need any additional services
Any place that PROVIDES stamps that is NOT the USPS is called an... ✔Correct Answer-
Approved Provider
What is the first option you need to click before you can help a customer? ✔Correct Answer-
ACCOUNTS
What is the important bar on the left side of the screen called? ✔Correct Answer-MY TOOLS
Where do you go to find information that isn't provided in My Tools? Where is it located? Hint:
2 bracelets ✔Correct Answer-External Link at the bottom of MY TOOLS.
What can you do to search for a collection box after 5pm? ✔Correct Answer-My Tools
Find Location
Collection Box
enter address
REFINE search
click best option(s) for the customer
Give them the info
Where is the shortcut when you want to sign into C360 Training? ✔Correct Answer-It's
bookmarked at the top of the page
How do you find out where a self service kiosk is nearest to the customer? ✔Correct Answer-
Accounts
New Account
Location
Retail
Money Orders (international and Domestic)
View
Look for the country they are asking for. If it's not there that country doesnt accept U.S. money
orders.
