Solution Manual with Test Bank
to accompany
Supervision of Police Personnel
Tenth Edition
Suggestions for Use of Instructor’s Manual
This Instructor‘s Manual is designed to be used for a typical three-credit college course. It can
also be used very easily for courses of greater or lesser length, at the instructor‘s discretion. In
fact, the entire Manual has been designed to give maximum discretion to you, the instructor.
Use it to guide your course as much as you need; let it support your own expertise, teaching
techniques, and the unique needs of your class.
There are detailed lesson plans for every chapter. These are intended to help you tailor your
lesson plans to the needs of each class. Each chapter also has a number of Assignments offered.
This puts more tools in your tool kit to help you get the best fit between the material and the
student. There should be more here than you will need.
There is an extensive bank of test questions. They will tell you how well your students are
learning the material, and how well you are teaching them. Use them as starting points for your
own test questions or use them as they are.
In all cases, we have tried to help you get your students fully engaged as active learners. This
book is very practice oriented. The lesson plans and test questions have likewise been developed
to help students get their hands on the subject. With your skill as a teacher and as a leader, they
will not only learn about Police Supervision; they will learn how to become Police Supervisors.
, Course Introduction: Orientation to Supervision
Activities
Activity 1: Course Procedural Requirements
Materials Needed: 1. Chalkboard/Whiteboard/Flip charts as desired
2. Chalk or erasable markers
3. Other visual aids as desired
Introduction: 1. Why understanding the rules of the school helps the student
2. How the class will be conducted
3. Discuss readings
4. Overview of course
Presentation: 1. What students can expect from the instructor
2. What is expected of students
a. Assignments
b. Classroom participation
c. Exams/makeup policies
d. Grading policies
3. Discuss features of the syllabus, text book, bibliography
4. Method of presentation
5. Instructor, students, introduce themselves, any information about
themselves they want to share, briefly describe the motivation for
taking the class
6. Motivation: Discuss why it is essential for supervisors to master the
principles and techniques of supervising people
a. Improve personal effectiveness
b. Improve organizational effectiveness
c. Maintain high morale and reduce grievances
d. Make the job easier
e. Increase capacity for promotion
7. Make the transition into a new position more comfortable
Assignment: 1. Collect any Activities from the preceding chapter
2. Read the next chapter
3. Be prepared to discuss Applied Knowledge Questions and Questions
, at the end of the chapter
4. Assign selected Activity(s) for this chapter or for the next chapter
as appropriate
Application: 1. Have students discuss strictly supervisory tasks required of a police
supervisor. Identify supervisory problems and successes they have seen
or heard about.
Chapter 1
The Supervisor’s Role
CHAPTER OVERVIEW
Line supervisors have the most important supervisory role in the police department. They are the
greatest influence on organizational productivity, as well as worker performance and morale. The
position requires human relations skills, technical and organizational knowledge, and managerial
expertise.
CHAPTER OBJECTIVES
1. To become acquainted with the supervisor‘s role
2. To gain an understanding of the basic responsibilities of the supervisor
3. To become familiar with the supervisor‘s objectives
LECTURE OUTLINE
Supervisory Position
Technical and Supervisory Competence
Organizational Knowledge
Basic Supervisory Responsibilities
Transition from Officer to Supervisor
Summary
Review Questions Exercises
ADDITIONAL CLASS ACTIVITIES
Activity 1: The pivotal organizational role of the Sergeant
Materials Needed: 1. Chalkboard/Whiteboard/Flip charts as desired
2. Chalk or erasable markers
3. Other visual aids as desired
,Assignment: Read
1. the next chapter
Be
2. prepared to discuss Exercises and Questions at the end of the
chapter
Assign
3. selected Activity(s) for this chapter or for the next chapter as
appropriate
Review: Key
1. points of the preceding chapter
Discuss
2. any Assignments from the preceding chapter
Introduction: Point
1. out how supervisors exercise such strong influence over their
subordinates.
Have
2. students give examples of how poor supervisory practices
affect productivity, performance, and morale.
Presentation: Distinguish
1. supervision from management.
List
2. supervisory skill areas on a visual aid. Discuss how each is used.
Discuss
3. the supervisor‘s need for technical knowledge, and how
much of that knowledge the supervisor needs in order to be
effective.
Discuss
4. the importance of communication.
Discuss
5. Basic Supervisory Responsibilities.
Review: Key points
Application: Discuss Exercises at the end of the chapter as time permits
Test: Have students answer questions at the end of the chapter,
time permitting
ADDITIONAL ASSIGNMENTS
Assignment #1: Some Organizational Basics
1. Prepare a Table of Organization of your Department or simulate one.
2. Show the various levels of hierarchy.
3. Identify lines of authority.
4. Identify staff positions.
5. Show the span of control of:
a. The Chief Executive
b. A Division Commander
c. A typical Lieutenant
, d. A Patrol Sergeant
Assignment #2: Some Basic Supervisory Responsibilities
Research three different police agencies: a municipal Police Department, a County Sheriff‘s
Department, and any third, different type of agency you choose. For each agency, list examples
of each basic supervisory responsibility:
Planner
Personnel Officer
Trainer
Coach
Counselor
Controller
Decision-maker and Communicator
Leader
Write a report in which you compare and contrast how the basic supervisory responsibilities are
similar, and in what ways they are different. Analyze why this is so.
SUGGESTED ANSWERS TO END-OF CHAPTER REVIEW QUESTIONS
1. Management denotes the process of directing and controlling people and things so that
organizational objectives can be accomplished.
2. While management is the process of directing and controlling people and things so that
organizational objectives can be accomplished; supervision, as part of the management
process, refers to the act of overseeing people.
3. Supervisors should prepare themselves for the position by gaining knowledge and
understanding of the policies, rules, procedures, practices, functions, and objectives of the
organization. Successful supervisors will understand the legal ramifications of their
office; obligations, liabilities, and responsibilities for the acts of their subordinates under
the law; and the restrictions under which they operate.
4. The basic supervisory responsibilities are:
Planner
Supervisors should familiarize themselves with work simplification practices to bring
about greater efficiency in their organization through the streamlining of procedures,
reduction of paperwork, and effective use of personnel resources.
Personnel Officer
Supervisors should strive to assign their subordinates as scientifically as possible to the
positions for which they are best suited and to the places and at the times where they
are most needed.
Trainer
The best supervisors develop their abilities to train their employees to be efficient,
effective producers who gain satisfaction from their work.
Coach
Supervisors share their knowledge and expertise, and let employees know how they can
improve performance. It can be an excellent motivational tool that stimulates employees
to achieve peak job performance.
, Counselor
Counseling relates to the supervisory practice of actively listening and responding to
employees‘ complaints, grievances, and problems. The counseling goal here is to
improve performance.
Controller
The supervisor must make proper follow-ups to determine that rules and regulations have
been followed and orders properly executed.
Decision Maker and Communicator
When supervisors make decisions, they often help shape policy for the organization.
Leader
Every supervisor has an inherent responsibility to motivate their subordinates by giving
them positive incentives that will encourage them to achieve and maintain a high level
of efficiency.
Chapter 2
The Supervisor’s Function in Organization, Administration, and
Management
CHAPTER OVERVIEW
An organization is a structure through which people coordinate their efforts to accomplish
common goals. The supervisor is responsible for leading their efforts to keep the work focused
on the organization‘s objectives. The supervisor accomplishes this through several administrative
functions, including planning, directing, and controlling. Delegation is one of the supervisor‘s
most important tasks, which allows them more time to supervise while also increasing the
workers‘ capabilities.
CHAPTER OBJECTIVES
1. To gain an understanding of the types of organizational structures and how they can be
used to aid in the management process
2. To become familiar with the supervisor‘s administrative functions
3. To become acquainted with the fundamental principles of organization, administration,
and management
4. To gain an appreciation of how the tenets of administration and management affect
the supervisor
LECTURE OUTLINE
Accreditation
Administrative Functions
Basic Organizational Structures
Division of Work
Unity of Command
to accompany
Supervision of Police Personnel
Tenth Edition
Suggestions for Use of Instructor’s Manual
This Instructor‘s Manual is designed to be used for a typical three-credit college course. It can
also be used very easily for courses of greater or lesser length, at the instructor‘s discretion. In
fact, the entire Manual has been designed to give maximum discretion to you, the instructor.
Use it to guide your course as much as you need; let it support your own expertise, teaching
techniques, and the unique needs of your class.
There are detailed lesson plans for every chapter. These are intended to help you tailor your
lesson plans to the needs of each class. Each chapter also has a number of Assignments offered.
This puts more tools in your tool kit to help you get the best fit between the material and the
student. There should be more here than you will need.
There is an extensive bank of test questions. They will tell you how well your students are
learning the material, and how well you are teaching them. Use them as starting points for your
own test questions or use them as they are.
In all cases, we have tried to help you get your students fully engaged as active learners. This
book is very practice oriented. The lesson plans and test questions have likewise been developed
to help students get their hands on the subject. With your skill as a teacher and as a leader, they
will not only learn about Police Supervision; they will learn how to become Police Supervisors.
, Course Introduction: Orientation to Supervision
Activities
Activity 1: Course Procedural Requirements
Materials Needed: 1. Chalkboard/Whiteboard/Flip charts as desired
2. Chalk or erasable markers
3. Other visual aids as desired
Introduction: 1. Why understanding the rules of the school helps the student
2. How the class will be conducted
3. Discuss readings
4. Overview of course
Presentation: 1. What students can expect from the instructor
2. What is expected of students
a. Assignments
b. Classroom participation
c. Exams/makeup policies
d. Grading policies
3. Discuss features of the syllabus, text book, bibliography
4. Method of presentation
5. Instructor, students, introduce themselves, any information about
themselves they want to share, briefly describe the motivation for
taking the class
6. Motivation: Discuss why it is essential for supervisors to master the
principles and techniques of supervising people
a. Improve personal effectiveness
b. Improve organizational effectiveness
c. Maintain high morale and reduce grievances
d. Make the job easier
e. Increase capacity for promotion
7. Make the transition into a new position more comfortable
Assignment: 1. Collect any Activities from the preceding chapter
2. Read the next chapter
3. Be prepared to discuss Applied Knowledge Questions and Questions
, at the end of the chapter
4. Assign selected Activity(s) for this chapter or for the next chapter
as appropriate
Application: 1. Have students discuss strictly supervisory tasks required of a police
supervisor. Identify supervisory problems and successes they have seen
or heard about.
Chapter 1
The Supervisor’s Role
CHAPTER OVERVIEW
Line supervisors have the most important supervisory role in the police department. They are the
greatest influence on organizational productivity, as well as worker performance and morale. The
position requires human relations skills, technical and organizational knowledge, and managerial
expertise.
CHAPTER OBJECTIVES
1. To become acquainted with the supervisor‘s role
2. To gain an understanding of the basic responsibilities of the supervisor
3. To become familiar with the supervisor‘s objectives
LECTURE OUTLINE
Supervisory Position
Technical and Supervisory Competence
Organizational Knowledge
Basic Supervisory Responsibilities
Transition from Officer to Supervisor
Summary
Review Questions Exercises
ADDITIONAL CLASS ACTIVITIES
Activity 1: The pivotal organizational role of the Sergeant
Materials Needed: 1. Chalkboard/Whiteboard/Flip charts as desired
2. Chalk or erasable markers
3. Other visual aids as desired
,Assignment: Read
1. the next chapter
Be
2. prepared to discuss Exercises and Questions at the end of the
chapter
Assign
3. selected Activity(s) for this chapter or for the next chapter as
appropriate
Review: Key
1. points of the preceding chapter
Discuss
2. any Assignments from the preceding chapter
Introduction: Point
1. out how supervisors exercise such strong influence over their
subordinates.
Have
2. students give examples of how poor supervisory practices
affect productivity, performance, and morale.
Presentation: Distinguish
1. supervision from management.
List
2. supervisory skill areas on a visual aid. Discuss how each is used.
Discuss
3. the supervisor‘s need for technical knowledge, and how
much of that knowledge the supervisor needs in order to be
effective.
Discuss
4. the importance of communication.
Discuss
5. Basic Supervisory Responsibilities.
Review: Key points
Application: Discuss Exercises at the end of the chapter as time permits
Test: Have students answer questions at the end of the chapter,
time permitting
ADDITIONAL ASSIGNMENTS
Assignment #1: Some Organizational Basics
1. Prepare a Table of Organization of your Department or simulate one.
2. Show the various levels of hierarchy.
3. Identify lines of authority.
4. Identify staff positions.
5. Show the span of control of:
a. The Chief Executive
b. A Division Commander
c. A typical Lieutenant
, d. A Patrol Sergeant
Assignment #2: Some Basic Supervisory Responsibilities
Research three different police agencies: a municipal Police Department, a County Sheriff‘s
Department, and any third, different type of agency you choose. For each agency, list examples
of each basic supervisory responsibility:
Planner
Personnel Officer
Trainer
Coach
Counselor
Controller
Decision-maker and Communicator
Leader
Write a report in which you compare and contrast how the basic supervisory responsibilities are
similar, and in what ways they are different. Analyze why this is so.
SUGGESTED ANSWERS TO END-OF CHAPTER REVIEW QUESTIONS
1. Management denotes the process of directing and controlling people and things so that
organizational objectives can be accomplished.
2. While management is the process of directing and controlling people and things so that
organizational objectives can be accomplished; supervision, as part of the management
process, refers to the act of overseeing people.
3. Supervisors should prepare themselves for the position by gaining knowledge and
understanding of the policies, rules, procedures, practices, functions, and objectives of the
organization. Successful supervisors will understand the legal ramifications of their
office; obligations, liabilities, and responsibilities for the acts of their subordinates under
the law; and the restrictions under which they operate.
4. The basic supervisory responsibilities are:
Planner
Supervisors should familiarize themselves with work simplification practices to bring
about greater efficiency in their organization through the streamlining of procedures,
reduction of paperwork, and effective use of personnel resources.
Personnel Officer
Supervisors should strive to assign their subordinates as scientifically as possible to the
positions for which they are best suited and to the places and at the times where they
are most needed.
Trainer
The best supervisors develop their abilities to train their employees to be efficient,
effective producers who gain satisfaction from their work.
Coach
Supervisors share their knowledge and expertise, and let employees know how they can
improve performance. It can be an excellent motivational tool that stimulates employees
to achieve peak job performance.
, Counselor
Counseling relates to the supervisory practice of actively listening and responding to
employees‘ complaints, grievances, and problems. The counseling goal here is to
improve performance.
Controller
The supervisor must make proper follow-ups to determine that rules and regulations have
been followed and orders properly executed.
Decision Maker and Communicator
When supervisors make decisions, they often help shape policy for the organization.
Leader
Every supervisor has an inherent responsibility to motivate their subordinates by giving
them positive incentives that will encourage them to achieve and maintain a high level
of efficiency.
Chapter 2
The Supervisor’s Function in Organization, Administration, and
Management
CHAPTER OVERVIEW
An organization is a structure through which people coordinate their efforts to accomplish
common goals. The supervisor is responsible for leading their efforts to keep the work focused
on the organization‘s objectives. The supervisor accomplishes this through several administrative
functions, including planning, directing, and controlling. Delegation is one of the supervisor‘s
most important tasks, which allows them more time to supervise while also increasing the
workers‘ capabilities.
CHAPTER OBJECTIVES
1. To gain an understanding of the types of organizational structures and how they can be
used to aid in the management process
2. To become familiar with the supervisor‘s administrative functions
3. To become acquainted with the fundamental principles of organization, administration,
and management
4. To gain an appreciation of how the tenets of administration and management affect
the supervisor
LECTURE OUTLINE
Accreditation
Administrative Functions
Basic Organizational Structures
Division of Work
Unity of Command
