Progressive Florida Claims Adjuster
Exam
1. Claim: An assertion of an alleged legal right against a person, entity, company or insurer that
carries with it a demand for money as compensation for injuries or damage
2. What are you really buying when you purchase insurance?: Peace of
mind
3. Why is insurance such a unique product?: It is a financial product. The purchase
of a promise base totally on trust that is absolutely essential in today's world.
4. First foremost and always what is an adjuster's most important
objective in today's world of insurance?: To help those who have been injured, or
who have suttered a loss that
is covered by the insurance contract or for which an insured policy holder is responsible while at the
same time minimizing loss for the insured party and or carrier
5. In today's society, the most important factor in the purchase of
insurance is: Trust
6. What would Joe do as an adjuster?: INVESTIGATE, EVALUATE, AND SETTLE
INSURANCE CLAIMS ON BEHALF OF AN INSURER OR INSURED.
7. Joe saw an ad in the paper..... difference between an adjuster
who works in the healthcare industry versus an adjuster in the
property/casualty, insurance industry. What would you say?: Healthcare
adjusters are processors, who reimburse medical bills if they fall within a list of approved
conditions or treatment. A property/casualty adjuster evaluates a legal responsibil-ities, determines
what or how much is owed and pays or settles claims.
8. If Joe, where to go to work for an insurance company, what kind
of adjuster with Joe be?: A company/statt adjuster
9. Joe is really intrigued by his neighbors work and ask him who he
works for. His neighbor told him that he owns his own adjusting
company and adjust claims are several different companies. In
other words he takes claim assignments from whoever calls. What
kind of adjuster is he?: An independent adjuster
10. Joe's neighbor tells him that field adjusting is "the best job in
the insurance industry". Joe doesn't envision himself sitting behind
a desk, so he is intrigued by this as well and white lines of business
business with Joe need to experience to have the greatest chance of
, Progressive Florida Claims Adjuster
Exam
getting a good field adjusting job: Multi-line adjusting
11. Joe sister is a nurse who works in a nearby hospital. As he talks
to her about his interest, she asked him what type of adjusting she
would be most qualified
, Progressive Florida Claims Adjuster
Exam
for if she were interested, which kind of adjusting would present
her with the greatest opportunity? What would you tell her?: Worker's
compensation
12. Joe's neighbor told him that he really prefers working with
litigated claims dealing with the lawyers, getting it in negotiations
and going to depositions and trials. What kind of claims does Joe's
neighbor prefer?: Liability adjusting
13. If Joe, we're just strictly handle, hurricane tornado hellfire,
and other claims of this nature, what line of business would Joe be
adjusting: Property
14. While driving home from an interview, Joe was rear ended.
He's not injured so he makes a claim against the other drivers
insurance policy for damages to his vehicle. The person taking the
claim advises Joe that he will be contacted within 24 hours by an
adjuster. From what type of adjuster will Joe likely hear?: An auto
physical damage adjuster
15. The claims manager told Joe a story of one of the best
adjusters he had ever known, and how he had been forced to fire
the man because he just would not document to clean files with
ongoing status. What kind of responsibility did the adjuster fail to
fulfill?: Communicating and reporting
16. The claims manager then told Joe a story about one adjuster
who made a deal with a body shop to pay the adjuster $100 for
every damaged automobile that he referred, referred for repair.
The adjuster is ultimately fired. What responsibility did that adjuster
fail to fulfill?: Fiduciary responsibility
17. The claims manager also told about a young adjuster who
lost his temper and cursed out an insured policyholder. He was
arguing about a claim the adjuster has denied. The insured
policyholder sued the company and col-lected $50,000 for slander
in the embarrassment caused the insured what responsibility did
that adjuster fail to fulfill?: Agency: the power to bind
, Progressive Florida Claims Adjuster
Exam
18. Which of the following is NOT one of the basic adjusting
functions?: Inspection
19. Which of the following best describes the functions of claims
evaluation?: -
Establishing a dollar value for a claim
20. In which of the following settlement types, would you pay
what is owed and invite the claimant to contact you with any
further expenses or questions?: No release "walk away"
Exam
1. Claim: An assertion of an alleged legal right against a person, entity, company or insurer that
carries with it a demand for money as compensation for injuries or damage
2. What are you really buying when you purchase insurance?: Peace of
mind
3. Why is insurance such a unique product?: It is a financial product. The purchase
of a promise base totally on trust that is absolutely essential in today's world.
4. First foremost and always what is an adjuster's most important
objective in today's world of insurance?: To help those who have been injured, or
who have suttered a loss that
is covered by the insurance contract or for which an insured policy holder is responsible while at the
same time minimizing loss for the insured party and or carrier
5. In today's society, the most important factor in the purchase of
insurance is: Trust
6. What would Joe do as an adjuster?: INVESTIGATE, EVALUATE, AND SETTLE
INSURANCE CLAIMS ON BEHALF OF AN INSURER OR INSURED.
7. Joe saw an ad in the paper..... difference between an adjuster
who works in the healthcare industry versus an adjuster in the
property/casualty, insurance industry. What would you say?: Healthcare
adjusters are processors, who reimburse medical bills if they fall within a list of approved
conditions or treatment. A property/casualty adjuster evaluates a legal responsibil-ities, determines
what or how much is owed and pays or settles claims.
8. If Joe, where to go to work for an insurance company, what kind
of adjuster with Joe be?: A company/statt adjuster
9. Joe is really intrigued by his neighbors work and ask him who he
works for. His neighbor told him that he owns his own adjusting
company and adjust claims are several different companies. In
other words he takes claim assignments from whoever calls. What
kind of adjuster is he?: An independent adjuster
10. Joe's neighbor tells him that field adjusting is "the best job in
the insurance industry". Joe doesn't envision himself sitting behind
a desk, so he is intrigued by this as well and white lines of business
business with Joe need to experience to have the greatest chance of
, Progressive Florida Claims Adjuster
Exam
getting a good field adjusting job: Multi-line adjusting
11. Joe sister is a nurse who works in a nearby hospital. As he talks
to her about his interest, she asked him what type of adjusting she
would be most qualified
, Progressive Florida Claims Adjuster
Exam
for if she were interested, which kind of adjusting would present
her with the greatest opportunity? What would you tell her?: Worker's
compensation
12. Joe's neighbor told him that he really prefers working with
litigated claims dealing with the lawyers, getting it in negotiations
and going to depositions and trials. What kind of claims does Joe's
neighbor prefer?: Liability adjusting
13. If Joe, we're just strictly handle, hurricane tornado hellfire,
and other claims of this nature, what line of business would Joe be
adjusting: Property
14. While driving home from an interview, Joe was rear ended.
He's not injured so he makes a claim against the other drivers
insurance policy for damages to his vehicle. The person taking the
claim advises Joe that he will be contacted within 24 hours by an
adjuster. From what type of adjuster will Joe likely hear?: An auto
physical damage adjuster
15. The claims manager told Joe a story of one of the best
adjusters he had ever known, and how he had been forced to fire
the man because he just would not document to clean files with
ongoing status. What kind of responsibility did the adjuster fail to
fulfill?: Communicating and reporting
16. The claims manager then told Joe a story about one adjuster
who made a deal with a body shop to pay the adjuster $100 for
every damaged automobile that he referred, referred for repair.
The adjuster is ultimately fired. What responsibility did that adjuster
fail to fulfill?: Fiduciary responsibility
17. The claims manager also told about a young adjuster who
lost his temper and cursed out an insured policyholder. He was
arguing about a claim the adjuster has denied. The insured
policyholder sued the company and col-lected $50,000 for slander
in the embarrassment caused the insured what responsibility did
that adjuster fail to fulfill?: Agency: the power to bind
, Progressive Florida Claims Adjuster
Exam
18. Which of the following is NOT one of the basic adjusting
functions?: Inspection
19. Which of the following best describes the functions of claims
evaluation?: -
Establishing a dollar value for a claim
20. In which of the following settlement types, would you pay
what is owed and invite the claimant to contact you with any
further expenses or questions?: No release "walk away"
