UNDERSTANDING BUSINESS 12TH EDITION BY
NICKELS ACTUAL TEST PAPER QUESTIONS
AND SOLUTIONS GRADED A+
◉ planning.
Answer: A management function that includes anticipating trends
and determining the best strategies and tactics to achieve
organizational goals and objectives.
◉ organizing.
Answer: A management function that includes designing the
structure of the organization and creating conditions and systems in
which everyone and everything works together to achieve the
organization's goals and objectives.
◉ leading.
Answer: Creating a vision for the organization and guiding, training,
coaching, and motivating others to work effectively to achieve the
organization's goals and objectives.
◉ controlling.
Answer: A management function that involves establishing clear
standards to determine whether or not an organization is
,progressing toward its goals and objectives, rewarding people for
doing a good job, and taking corrective action if they are not.
◉ vision.
Answer: An encompassing explanation of why the organization
exists and where it's trying to head.
◉ mission statement.
Answer: An outline of the fundamental purposes of an organization.
◉ goals.
Answer: The broad, long-term accomplishments an organization
wishes to attain.
◉ objectives.
Answer: Specific, short-term statements detailing how to achieve the
organization's goals.
◉ SWOT analysis.
Answer: A planning tool used to analyze an organization's strengths,
weaknesses, opportunities, and threats.
◉ strategic planning.
,Answer: The process of determining the major goals of the
organization and the policies and strategies for obtaining and using
resources to achieve those goals.
◉ tactical planning.
Answer: The process of developing detailed, short-term statements
about what is to be done, who is to do it, and how it is to be done.
◉ operational planning.
Answer: The process of setting work standards and schedules
necessary to implement the company's tactical objectives.
◉ contingency planning.
Answer: The process of preparing alternative courses of action that
may be used if the primary plans don't achieve the organization's
objectives.
◉ decision making.
Answer: Choosing among two or more alternatives.
◉ problem solving.
Answer: The process of solving the everyday problems that occur.
Problem solving is less formal than decision making and usually
calls for quicker action.
, ◉ brainstorming.
Answer: Coming up with as many solutions to a problem as possible
in a short period of time with no censoring of ideas.
◉ PMI.
Answer: Listing all the pluses for a solution in one column, all the
minuses in another, and the implications in a third column.
◉ organizational chart.
Answer: A visual device that shows relationships among people and
divides the organization's work; it shows who reports to whom.
◉ top management.
Answer: Highest level of management, consisting of the president
and other key company executives who develop strategic plans.
◉ middle management.
Answer: The level of management that includes general managers,
division managers, and branch and plant managers who are
responsible for tactical planning and controlling.
◉ supervisory management.
NICKELS ACTUAL TEST PAPER QUESTIONS
AND SOLUTIONS GRADED A+
◉ planning.
Answer: A management function that includes anticipating trends
and determining the best strategies and tactics to achieve
organizational goals and objectives.
◉ organizing.
Answer: A management function that includes designing the
structure of the organization and creating conditions and systems in
which everyone and everything works together to achieve the
organization's goals and objectives.
◉ leading.
Answer: Creating a vision for the organization and guiding, training,
coaching, and motivating others to work effectively to achieve the
organization's goals and objectives.
◉ controlling.
Answer: A management function that involves establishing clear
standards to determine whether or not an organization is
,progressing toward its goals and objectives, rewarding people for
doing a good job, and taking corrective action if they are not.
◉ vision.
Answer: An encompassing explanation of why the organization
exists and where it's trying to head.
◉ mission statement.
Answer: An outline of the fundamental purposes of an organization.
◉ goals.
Answer: The broad, long-term accomplishments an organization
wishes to attain.
◉ objectives.
Answer: Specific, short-term statements detailing how to achieve the
organization's goals.
◉ SWOT analysis.
Answer: A planning tool used to analyze an organization's strengths,
weaknesses, opportunities, and threats.
◉ strategic planning.
,Answer: The process of determining the major goals of the
organization and the policies and strategies for obtaining and using
resources to achieve those goals.
◉ tactical planning.
Answer: The process of developing detailed, short-term statements
about what is to be done, who is to do it, and how it is to be done.
◉ operational planning.
Answer: The process of setting work standards and schedules
necessary to implement the company's tactical objectives.
◉ contingency planning.
Answer: The process of preparing alternative courses of action that
may be used if the primary plans don't achieve the organization's
objectives.
◉ decision making.
Answer: Choosing among two or more alternatives.
◉ problem solving.
Answer: The process of solving the everyday problems that occur.
Problem solving is less formal than decision making and usually
calls for quicker action.
, ◉ brainstorming.
Answer: Coming up with as many solutions to a problem as possible
in a short period of time with no censoring of ideas.
◉ PMI.
Answer: Listing all the pluses for a solution in one column, all the
minuses in another, and the implications in a third column.
◉ organizational chart.
Answer: A visual device that shows relationships among people and
divides the organization's work; it shows who reports to whom.
◉ top management.
Answer: Highest level of management, consisting of the president
and other key company executives who develop strategic plans.
◉ middle management.
Answer: The level of management that includes general managers,
division managers, and branch and plant managers who are
responsible for tactical planning and controlling.
◉ supervisory management.
