CAIB 4 Ch.4 Test Questions with Correct
Answers
Successful leadership results in knowledgeable, dedicated and motivated employees
working effectively together to achieve the brokerage's mission, strategies, objectives
and goals. Identify the six components of leading.
1. Delegating
2. Motivating
3. Communicating
4. Managing conflict
5. Managing change
6. Coaching
Delegating is the art of accomplishing objectives and achieving goals through the
involvement of others and by giving them the authority and the responsibility to
accomplish a job. The key to delegating in communication. Identify two things that
must be effectively communicated.
1. The nature of the task
2. The expected results
Identify two things that must be clearly defined.
1. The scope of the authority
2. The responsibility
Delegation breaks down when the balance between responsibility and authority is not
maintained or when communication between the parties is not clear. Give two examples
to demonstrate your understanding of this statement.
, 1. A manager who asks an employee to do a job but tightly controls how the job is done and
retains the right to make important decisions is not practising delegation.
2. A manager who asks an employee to do a job but does not give direction, does not monitor
key elements and does not retain the right to make decisions, is not exercising proper
delegation.
The level of need will control the strength of the desire and the resulting action,
therefore motivation comes from within. It may not be possible for on individual to
motivate another but only to awaken the needs and wants of that individual. Identify six
needs that are generally important to people.
1. Money
2. Job security
3. Advancement & promotions
4. Good working conditions
5. Recognition
6. Appreciation
Complete the ranking list of what employees said motivated them, compared to what a
group of managers said they believed would motivate their employees.
1. Appreciation 1 8
2. Feeling 'in' on things 2 10
3. Help with personal problems 3 9
4. Job security 4 2
5. Good wages 5 1
6. Interesting work 6 5
7. Promotion & advancement 7 3
Answers
Successful leadership results in knowledgeable, dedicated and motivated employees
working effectively together to achieve the brokerage's mission, strategies, objectives
and goals. Identify the six components of leading.
1. Delegating
2. Motivating
3. Communicating
4. Managing conflict
5. Managing change
6. Coaching
Delegating is the art of accomplishing objectives and achieving goals through the
involvement of others and by giving them the authority and the responsibility to
accomplish a job. The key to delegating in communication. Identify two things that
must be effectively communicated.
1. The nature of the task
2. The expected results
Identify two things that must be clearly defined.
1. The scope of the authority
2. The responsibility
Delegation breaks down when the balance between responsibility and authority is not
maintained or when communication between the parties is not clear. Give two examples
to demonstrate your understanding of this statement.
, 1. A manager who asks an employee to do a job but tightly controls how the job is done and
retains the right to make important decisions is not practising delegation.
2. A manager who asks an employee to do a job but does not give direction, does not monitor
key elements and does not retain the right to make decisions, is not exercising proper
delegation.
The level of need will control the strength of the desire and the resulting action,
therefore motivation comes from within. It may not be possible for on individual to
motivate another but only to awaken the needs and wants of that individual. Identify six
needs that are generally important to people.
1. Money
2. Job security
3. Advancement & promotions
4. Good working conditions
5. Recognition
6. Appreciation
Complete the ranking list of what employees said motivated them, compared to what a
group of managers said they believed would motivate their employees.
1. Appreciation 1 8
2. Feeling 'in' on things 2 10
3. Help with personal problems 3 9
4. Job security 4 2
5. Good wages 5 1
6. Interesting work 6 5
7. Promotion & advancement 7 3
