NHA CCMA: Clinical Patient Care
(General Patient Care) Questions and
Answers
1. Sodium hypochlorite solution: most common solutions used to disinfect surfaces
2. PPE (personal protective equipment): a barrier between a person and pathogens;
includes gloves, gowns, masks, goggles, and face shields
3. Active listening: allows the MA to fully understand what the pt. is communicating verbally &
non-verbally
4. Open-ended questions: questions that lead to further explanation
5. Restatement (Interviewing technique): repeating & paraphrasing info to confirm
accuracy
6. Clarification (Interviewing technique): summarizing info to clear up any confusion
7. Nonverbal communication: communication using body movements, gestures, and
facial expressions rather than speech
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, 8. Sympathy: feeling compassion, sorrow or pity for the hardships of another
9. CC (Chief Complaint): reason for the office visit
10. Allergy: adverse reaction caused by an antigen-antibody response
11. Anaphylaxis: life threatening allergic reaction
12. Audiometry: process of measuring hearing
13. Visual Acuity Testing: use of tools such as the Snellen chart to screen for visual
impairments
14. Anthropometric Test: test that include ht. & wt. (as well as head circumference for
infants)
15. Vital Signs (VS): temperature, pulse, respiration, blood pressure
16. Scoliosis: abnormal lateral curvature of the spine
17. Pyrexia: fever
18. 98.6 F (37 C): normal body temperature
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9
(General Patient Care) Questions and
Answers
1. Sodium hypochlorite solution: most common solutions used to disinfect surfaces
2. PPE (personal protective equipment): a barrier between a person and pathogens;
includes gloves, gowns, masks, goggles, and face shields
3. Active listening: allows the MA to fully understand what the pt. is communicating verbally &
non-verbally
4. Open-ended questions: questions that lead to further explanation
5. Restatement (Interviewing technique): repeating & paraphrasing info to confirm
accuracy
6. Clarification (Interviewing technique): summarizing info to clear up any confusion
7. Nonverbal communication: communication using body movements, gestures, and
facial expressions rather than speech
1/
9
, 8. Sympathy: feeling compassion, sorrow or pity for the hardships of another
9. CC (Chief Complaint): reason for the office visit
10. Allergy: adverse reaction caused by an antigen-antibody response
11. Anaphylaxis: life threatening allergic reaction
12. Audiometry: process of measuring hearing
13. Visual Acuity Testing: use of tools such as the Snellen chart to screen for visual
impairments
14. Anthropometric Test: test that include ht. & wt. (as well as head circumference for
infants)
15. Vital Signs (VS): temperature, pulse, respiration, blood pressure
16. Scoliosis: abnormal lateral curvature of the spine
17. Pyrexia: fever
18. 98.6 F (37 C): normal body temperature
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9
