MEDICAL ASSISTANT COMPREHENSIVE 2026/2027 EXAM
QUESTIONS AND SOLUTIONS RATED A+
✔✔The most accurate definition of "defense mechanisms" in psychology is -
✔✔Strategies individuals use to avoid difficult or painful feelings
✔✔All of the following statements about renewing the CMA credential are true EXCEPT
- ✔✔The CMA credential is required in order to practice in the medical assisting
profession
✔✔Which certifying agency allows a medical assistant to use the CMA credential? -
✔✔Commission on Accreditation of Allied Health Education Programs (CAAHEP)
✔✔Which type of resume is written specifically for an advertised job? - ✔✔Letter of
recommendation
✔✔Which of the following incoming calls should the medical assistant transfer
immediately to the physician? - ✔✔The emergency room calling about admitting an
established patient with chest pain
✔✔A physician who specializes in disorders of the eye is known as which of the
following? - ✔✔opthalmologist
✔✔When the medical assistant is preparing to answer incoming calls, what supplies or
items should he or she have readily available ? - ✔✔Appointment book, calender,
message pad or notepad, and pen and pencil
✔✔The information needed to make a return appointment for an established patient
includes all of the following EXCEPT - ✔✔Patient's employer
✔✔A patient's neighbor calls, stating that she is concerned about her friend and would
like to know what is wrong with the patient The medical assistant should: - ✔✔Tactfully
refuse to release any patient information without the patient's written permission
✔✔When responding to a hearing-impaired caller, the medical assistant should -
✔✔Speak a little more slowly and little more loudly
✔✔The best way to handle an unidentified caller who insists on speaking with the
physician but refuses to give her phone number or the reason for her call would be to -
✔✔Ask the caller to send a letter to the physician
✔✔Which of the following conditions is most characteristic of an asthma attack? -
✔✔Dyspena
, ✔✔To obtain confidential patient information which caller does NOT need a patient's
written consent? - ✔✔Referring Physician
✔✔Which of the following situations is NOT considered to be a reportable incident? -
✔✔A negative result for HIV
✔✔Which of the following terms means "the thing speaks for itself" when applied to the
law of negligence? - ✔✔Res ipsa loquitur
✔✔Which type of insurance would cover the medical expenses of an employee injured
on the job? - ✔✔Worker's compensation
✔✔All of the following are reasons for the proper documentation of procedures
performed in a medical office EXCEPT - ✔✔Information documented in the medical
record may be used to reassure an employer about the health of an employee
✔✔Which of the following terms refers to the narrowing of the urethra? -
✔✔Urethrostenosis
✔✔Which of the following is the correct spelling of the term for an enlarged spleen? -
✔✔Splenomegaly
✔✔The Personnel Record Act prohibits an employer from keeping information about -
✔✔An employee's political affiliation
✔✔Which of the following is an example of an open-ended question? - ✔✔"Would you
please describe the exercises you do each day that tend to cause the chest pain you
are experiencing?"
✔✔When should the W-2 form, the wage and tax statement, be given to an employee? -
✔✔Annually in January
✔✔All of the following may interfere with a therapeutic relationship between the patient
and the healthcare provider EXCEPT: - ✔✔Empathy
✔✔Which of the following statements would be an example of stereotyping ? - ✔✔All
elderly patients have difficulty walking
✔✔Which of the following terms refers to the surgical removal of a lymph node? -
✔✔Lymphadenectomy
QUESTIONS AND SOLUTIONS RATED A+
✔✔The most accurate definition of "defense mechanisms" in psychology is -
✔✔Strategies individuals use to avoid difficult or painful feelings
✔✔All of the following statements about renewing the CMA credential are true EXCEPT
- ✔✔The CMA credential is required in order to practice in the medical assisting
profession
✔✔Which certifying agency allows a medical assistant to use the CMA credential? -
✔✔Commission on Accreditation of Allied Health Education Programs (CAAHEP)
✔✔Which type of resume is written specifically for an advertised job? - ✔✔Letter of
recommendation
✔✔Which of the following incoming calls should the medical assistant transfer
immediately to the physician? - ✔✔The emergency room calling about admitting an
established patient with chest pain
✔✔A physician who specializes in disorders of the eye is known as which of the
following? - ✔✔opthalmologist
✔✔When the medical assistant is preparing to answer incoming calls, what supplies or
items should he or she have readily available ? - ✔✔Appointment book, calender,
message pad or notepad, and pen and pencil
✔✔The information needed to make a return appointment for an established patient
includes all of the following EXCEPT - ✔✔Patient's employer
✔✔A patient's neighbor calls, stating that she is concerned about her friend and would
like to know what is wrong with the patient The medical assistant should: - ✔✔Tactfully
refuse to release any patient information without the patient's written permission
✔✔When responding to a hearing-impaired caller, the medical assistant should -
✔✔Speak a little more slowly and little more loudly
✔✔The best way to handle an unidentified caller who insists on speaking with the
physician but refuses to give her phone number or the reason for her call would be to -
✔✔Ask the caller to send a letter to the physician
✔✔Which of the following conditions is most characteristic of an asthma attack? -
✔✔Dyspena
, ✔✔To obtain confidential patient information which caller does NOT need a patient's
written consent? - ✔✔Referring Physician
✔✔Which of the following situations is NOT considered to be a reportable incident? -
✔✔A negative result for HIV
✔✔Which of the following terms means "the thing speaks for itself" when applied to the
law of negligence? - ✔✔Res ipsa loquitur
✔✔Which type of insurance would cover the medical expenses of an employee injured
on the job? - ✔✔Worker's compensation
✔✔All of the following are reasons for the proper documentation of procedures
performed in a medical office EXCEPT - ✔✔Information documented in the medical
record may be used to reassure an employer about the health of an employee
✔✔Which of the following terms refers to the narrowing of the urethra? -
✔✔Urethrostenosis
✔✔Which of the following is the correct spelling of the term for an enlarged spleen? -
✔✔Splenomegaly
✔✔The Personnel Record Act prohibits an employer from keeping information about -
✔✔An employee's political affiliation
✔✔Which of the following is an example of an open-ended question? - ✔✔"Would you
please describe the exercises you do each day that tend to cause the chest pain you
are experiencing?"
✔✔When should the W-2 form, the wage and tax statement, be given to an employee? -
✔✔Annually in January
✔✔All of the following may interfere with a therapeutic relationship between the patient
and the healthcare provider EXCEPT: - ✔✔Empathy
✔✔Which of the following statements would be an example of stereotyping ? - ✔✔All
elderly patients have difficulty walking
✔✔Which of the following terms refers to the surgical removal of a lymph node? -
✔✔Lymphadenectomy
