Emergency Numbers Professional Exam
UPDATED QUESTIONS AND CORRECT
ANSWERS
4 phases of emergency management cycle - CORRECT ANSWER Mitigation, Preparedness,
Response and Recovery
911 calls are selectively routed to the correct PSAP based on - CORRECT ANSWER the
MSAG
In radio communication the three most common frequency bands used by public safety are -
CORRECT ANSWER VHF-High band, UHF and 700-800mhz
In what type of radio system do all sites rebroadcast messages simultaneously on the SAME
frequency - CORRECT ANSWER Simulcast
A voted receiver system rebroadcasts the - CORRECT ANSWER the clearest signal received
The purpose for using talk-around on a radio system is - CORRECT ANSWER To
communicate when out of range of the repeater
A LEC or local exchange carrier is defined as - CORRECT ANSWER provider of telephone
service to the public operating under state regulations
What is the completed path called if customers are served by different switching systems in the same
market - CORRECT ANSWER intralata
The transfer of a telephone call to another party is known as - CORRECT ANSWER call
transferring
Forced Answer - CORRECT ANSWER call is presented to a call taker based upon a
predetermined amount of time between the disconnection of the last call and the presentation of the
next call
,Baudot - CORRECT ANSWER Most common communications protocol standard for TDD
Enhance 911 Act of 2004 - CORRECT ANSWER Created the National E911 Implementation
Coordination Office
Emergency Operations Plan - CORRECT ANSWER Overall roles, authority and functions are
established by the
Isolation of the central office - CORRECT ANSWER when 911 calls directed to a seven digit
number will not route through the 911 tandem switch and will not have ANI or ALI is what type of
service interruption? Occurs when the links between the central office serving a PSAP and the
remainder of the network are interrupted.
The loss of DBMS will result in - CORRECT ANSWER loss of ALI information
King County Decision - CORRECT ANSWER Stipulates the demark for cost is the selective
router
CRA - CORRECT ANSWER Act allows employees or applicants to recover money damages
against their employers
What is not considered a disability under ADA - CORRECT ANSWER Pregnancy
Hard news - CORRECT ANSWER changes in human environment
MSAG - Master Street Address Guide - CORRECT ANSWER list of streets with associated
number ranges within a 911 service area
Adverse Impact - CORRECT ANSWER neutral employment policy or practice that by its
operation discriminates against employees in a protected classification
, OET 71 - CORRECT ANSWER Guidelines for testing and verifying accuracy of wireless e911
location systems
ESN (Emergency Service Number) - CORRECT ANSWER 3-5 digit number - unique combo
of emergency service agencies designated to serve a specific range of addresses within a particular
geographic area
Under OSHA regulations when an employee safety complaint is filed - CORRECT ANSWER
an employer must contact OSHA within 72 hours
Bona Fide Occupational Qualification (BFOQ) - CORRECT ANSWER employer's hiring
preference is a reasonable necessity for the normal operation of the business
"protected status" does not include - CORRECT ANSWER parenthood
Organizational Research examines background info about the organization in what 3 areas -
CORRECT ANSWER Trend Analysis, Philosophy and Mission, Culture and History
Local Exchange - CORRECT ANSWER service area provided by an end office
Central office - CORRECT ANSWER refers to a local switching system that connects lines
from subscribers and trunks to other switches and is sometimes referred to as the telephone company
or building
Tandem or access tandem - CORRECT ANSWER switching system that provides traffic
concentration and distributes calls between end offices or to an interexchange carrier (IEC)
Simplex radio system - CORRECT ANSWER basic radio system that transmits and receives
on the same frequency
UPS (uninterruptable Power Supply) - CORRECT ANSWER battery powered source of
alternating current, continues to operate if commercial power is interrupted, commercial power is
routed through the UPS and all telephone and radio equipment is connected to the ups, ups picks up
the power load until the power is restored or generator picks up
UPDATED QUESTIONS AND CORRECT
ANSWERS
4 phases of emergency management cycle - CORRECT ANSWER Mitigation, Preparedness,
Response and Recovery
911 calls are selectively routed to the correct PSAP based on - CORRECT ANSWER the
MSAG
In radio communication the three most common frequency bands used by public safety are -
CORRECT ANSWER VHF-High band, UHF and 700-800mhz
In what type of radio system do all sites rebroadcast messages simultaneously on the SAME
frequency - CORRECT ANSWER Simulcast
A voted receiver system rebroadcasts the - CORRECT ANSWER the clearest signal received
The purpose for using talk-around on a radio system is - CORRECT ANSWER To
communicate when out of range of the repeater
A LEC or local exchange carrier is defined as - CORRECT ANSWER provider of telephone
service to the public operating under state regulations
What is the completed path called if customers are served by different switching systems in the same
market - CORRECT ANSWER intralata
The transfer of a telephone call to another party is known as - CORRECT ANSWER call
transferring
Forced Answer - CORRECT ANSWER call is presented to a call taker based upon a
predetermined amount of time between the disconnection of the last call and the presentation of the
next call
,Baudot - CORRECT ANSWER Most common communications protocol standard for TDD
Enhance 911 Act of 2004 - CORRECT ANSWER Created the National E911 Implementation
Coordination Office
Emergency Operations Plan - CORRECT ANSWER Overall roles, authority and functions are
established by the
Isolation of the central office - CORRECT ANSWER when 911 calls directed to a seven digit
number will not route through the 911 tandem switch and will not have ANI or ALI is what type of
service interruption? Occurs when the links between the central office serving a PSAP and the
remainder of the network are interrupted.
The loss of DBMS will result in - CORRECT ANSWER loss of ALI information
King County Decision - CORRECT ANSWER Stipulates the demark for cost is the selective
router
CRA - CORRECT ANSWER Act allows employees or applicants to recover money damages
against their employers
What is not considered a disability under ADA - CORRECT ANSWER Pregnancy
Hard news - CORRECT ANSWER changes in human environment
MSAG - Master Street Address Guide - CORRECT ANSWER list of streets with associated
number ranges within a 911 service area
Adverse Impact - CORRECT ANSWER neutral employment policy or practice that by its
operation discriminates against employees in a protected classification
, OET 71 - CORRECT ANSWER Guidelines for testing and verifying accuracy of wireless e911
location systems
ESN (Emergency Service Number) - CORRECT ANSWER 3-5 digit number - unique combo
of emergency service agencies designated to serve a specific range of addresses within a particular
geographic area
Under OSHA regulations when an employee safety complaint is filed - CORRECT ANSWER
an employer must contact OSHA within 72 hours
Bona Fide Occupational Qualification (BFOQ) - CORRECT ANSWER employer's hiring
preference is a reasonable necessity for the normal operation of the business
"protected status" does not include - CORRECT ANSWER parenthood
Organizational Research examines background info about the organization in what 3 areas -
CORRECT ANSWER Trend Analysis, Philosophy and Mission, Culture and History
Local Exchange - CORRECT ANSWER service area provided by an end office
Central office - CORRECT ANSWER refers to a local switching system that connects lines
from subscribers and trunks to other switches and is sometimes referred to as the telephone company
or building
Tandem or access tandem - CORRECT ANSWER switching system that provides traffic
concentration and distributes calls between end offices or to an interexchange carrier (IEC)
Simplex radio system - CORRECT ANSWER basic radio system that transmits and receives
on the same frequency
UPS (uninterruptable Power Supply) - CORRECT ANSWER battery powered source of
alternating current, continues to operate if commercial power is interrupted, commercial power is
routed through the UPS and all telephone and radio equipment is connected to the ups, ups picks up
the power load until the power is restored or generator picks up
