CRCR Certification Examination questions & answers
|correct |verified answers 2026 Updates!!!!
T/F Consents are signed as part of the post-service process - ANSWERS💫✔️-False
T/F Patient service costs are calculated in the pre-serviceprocess for scheduled patients -
ANSWERS💫✔️-True
T/F The patient is scheduled and registered for service is a time-of-service activity - ANSWERS💫✔️-
False
T/F The patient account is monitored for payment is a time-of-service activity - ANSWERS💫✔️-False
T/F Case management and discharge planning services are a post-service activity - ANSWERS💫✔️-
False
T/F Sending the bill electronically to the health plan is a time-of-service activity - ANSWERS💫✔️-False
Revenue Cycle Initiatives - ANSWERS💫✔️-Healthcare Dollars & Sense:pt financial comm. best
practices, best practices for price transparency, medical accounts resolution
PFC Best Practices - ANSWERS💫✔️-6 areas:Annual staff training, training program topics, process
observation, executive level metrics reporting, technology verification, feedback and response
Where individuals and small businesses can compare and purchase qualified health benefit plans -
ANSWERS💫✔️-Health Insurance Marketplace/Health Insurance exchange
Medical Debt Task Force - ANSWERS💫✔️-developed a best practice workflow that builds off of
HFMA's previous patient friendly billingwork and spansthe patient-centric revenue cycle.
, The following statements describe best practices established by the Medical Debt Task Force -
ANSWERS💫✔️-Educate patients, coordinate to avoid duplicate patient contacts, be consistent in key
aspects of account resolution, follow best practices for communication
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) - ANSWERS💫✔️-
standardized method for evaluating patients' perspective on hospital care
Hard Costs - ANSWERS💫✔️-loss of future revenue
Soft Costs - ANSWERS💫✔️-customer's passing on information about their negative experience to
potential patients or through social media channels
Post Acute Services - ANSWERS💫✔️-include skilled nursing , home health, durable medical
equipment, hospice, and assisted living
Skilled Nursing Facility (SNF) - ANSWERS💫✔️-institution (skilled nursing home/rehabilitation center)
engaged in provided skilled nursing care for injured/disabled/sick persons
Durable Medical Equipment (DME) - ANSWERS💫✔️-Medical equipment that is prescribed by a doctor
for use in the home
Home Health Agency (HHA) - ANSWERS💫✔️-public agency or private organization
Level 1 Modifier - ANSWERS💫✔️-usually provide info about performance of a procedures/apply to
CPT/consist of 2 numbers
Level 2 Modifiers - ANSWERS💫✔️-used for OPPS/provide addtl detail ab out an anatomical location
or about a procedure or service/apply to HCPCS codes/consist of either 2 letters or a 1 letter & 1
number
|correct |verified answers 2026 Updates!!!!
T/F Consents are signed as part of the post-service process - ANSWERS💫✔️-False
T/F Patient service costs are calculated in the pre-serviceprocess for scheduled patients -
ANSWERS💫✔️-True
T/F The patient is scheduled and registered for service is a time-of-service activity - ANSWERS💫✔️-
False
T/F The patient account is monitored for payment is a time-of-service activity - ANSWERS💫✔️-False
T/F Case management and discharge planning services are a post-service activity - ANSWERS💫✔️-
False
T/F Sending the bill electronically to the health plan is a time-of-service activity - ANSWERS💫✔️-False
Revenue Cycle Initiatives - ANSWERS💫✔️-Healthcare Dollars & Sense:pt financial comm. best
practices, best practices for price transparency, medical accounts resolution
PFC Best Practices - ANSWERS💫✔️-6 areas:Annual staff training, training program topics, process
observation, executive level metrics reporting, technology verification, feedback and response
Where individuals and small businesses can compare and purchase qualified health benefit plans -
ANSWERS💫✔️-Health Insurance Marketplace/Health Insurance exchange
Medical Debt Task Force - ANSWERS💫✔️-developed a best practice workflow that builds off of
HFMA's previous patient friendly billingwork and spansthe patient-centric revenue cycle.
, The following statements describe best practices established by the Medical Debt Task Force -
ANSWERS💫✔️-Educate patients, coordinate to avoid duplicate patient contacts, be consistent in key
aspects of account resolution, follow best practices for communication
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) - ANSWERS💫✔️-
standardized method for evaluating patients' perspective on hospital care
Hard Costs - ANSWERS💫✔️-loss of future revenue
Soft Costs - ANSWERS💫✔️-customer's passing on information about their negative experience to
potential patients or through social media channels
Post Acute Services - ANSWERS💫✔️-include skilled nursing , home health, durable medical
equipment, hospice, and assisted living
Skilled Nursing Facility (SNF) - ANSWERS💫✔️-institution (skilled nursing home/rehabilitation center)
engaged in provided skilled nursing care for injured/disabled/sick persons
Durable Medical Equipment (DME) - ANSWERS💫✔️-Medical equipment that is prescribed by a doctor
for use in the home
Home Health Agency (HHA) - ANSWERS💫✔️-public agency or private organization
Level 1 Modifier - ANSWERS💫✔️-usually provide info about performance of a procedures/apply to
CPT/consist of 2 numbers
Level 2 Modifiers - ANSWERS💫✔️-used for OPPS/provide addtl detail ab out an anatomical location
or about a procedure or service/apply to HCPCS codes/consist of either 2 letters or a 1 letter & 1
number
