HRIR 2440 Ch.8 Questions with Correct
Answers
What is performance management?
Performance management is an ongoing process where employees work toward individual
goals that align with organizational goals, and their performance is continuously measured
and improved.
How is performance management different from performance appraisal?
Performance management is continuous and strategic, while performance appraisal is just a
formal evaluation at a specific time.
Why is performance management important for organizations?
It ensures employees' work supports organizational goals and improves overall performance.
What is one major goal of a performance management system?
To convert organizational objectives into measurable employee goals.
What does a strong performance management system measure?
Quality, cost, speed, and overall success of the organization.
What does it mean that performance management is 'forward-looking'?
It focuses on future improvement and partnership between employees and management, not
just past performance.
What is the Balanced Scorecard?
A performance management tool that measures organizational performance across multiple
areas, not just financial results.
, What are the four areas measured in a Balanced Scorecard?
Customer satisfaction, internal processes, learning and innovation, and financial performance.
Why is the Balanced Scorecard effective?
It connects employee performance to overall business success.
What are administrative uses of performance management?
Decisions about pay raises, promotions, and compensation.
How does performance management support employee development?
It provides feedback that helps employees improve and grow.
How does performance management help with training?
It identifies skill gaps and sets training objectives.
What are the four key elements of a performance appraisal system?
It must be job-related, practical, have standards, and have measurable ratings.
What does 'job-related' mean in appraisal?
Employees are evaluated only on behaviors and results relevant to their job.
What are performance standards?
Benchmarks used to measure successful job performance.
What are performance measures?
The rating tools used to evaluate performance.
What is a direct performance measure?
When the evaluator personally observes the employee's performance.
Answers
What is performance management?
Performance management is an ongoing process where employees work toward individual
goals that align with organizational goals, and their performance is continuously measured
and improved.
How is performance management different from performance appraisal?
Performance management is continuous and strategic, while performance appraisal is just a
formal evaluation at a specific time.
Why is performance management important for organizations?
It ensures employees' work supports organizational goals and improves overall performance.
What is one major goal of a performance management system?
To convert organizational objectives into measurable employee goals.
What does a strong performance management system measure?
Quality, cost, speed, and overall success of the organization.
What does it mean that performance management is 'forward-looking'?
It focuses on future improvement and partnership between employees and management, not
just past performance.
What is the Balanced Scorecard?
A performance management tool that measures organizational performance across multiple
areas, not just financial results.
, What are the four areas measured in a Balanced Scorecard?
Customer satisfaction, internal processes, learning and innovation, and financial performance.
Why is the Balanced Scorecard effective?
It connects employee performance to overall business success.
What are administrative uses of performance management?
Decisions about pay raises, promotions, and compensation.
How does performance management support employee development?
It provides feedback that helps employees improve and grow.
How does performance management help with training?
It identifies skill gaps and sets training objectives.
What are the four key elements of a performance appraisal system?
It must be job-related, practical, have standards, and have measurable ratings.
What does 'job-related' mean in appraisal?
Employees are evaluated only on behaviors and results relevant to their job.
What are performance standards?
Benchmarks used to measure successful job performance.
What are performance measures?
The rating tools used to evaluate performance.
What is a direct performance measure?
When the evaluator personally observes the employee's performance.
