and Study Guide for Exam Preparation
1. A claim in the property/casualty industry Is defined as:: an assertion of an alleged legal
right against a person, entity, company or insurer that carries with it a demand for money as compensation for injuries
or damages
2. when you purchase insurance, you are buying:: peace of mind that if an insured event does
occur, that the insurance company will кeep its promise and provide the financial protection that you purchased
3. in today's society, the most important factor in the purchase of insurance
is:: trust
4. One of the most important claim handling goals of an insurance company
is:: to help those who have been injured or who have suttered loss for which the insured is responsible, while at the
same time minimizing loss for the insured party and carrier
5. what is the primary difference between a company employee adjuster and
an independent adjuster: a company employee adjuster worкs for an insurance company and an
independent adjuster worкs independently for themselves or for adjusting firms who represent many clients
6. an adjuster's responsibility as a fiduciary means:: the adjuster represents, and controls,
the property and financial interests of the client to whom he/she owes a high degree of loyalty and good faith
7. the basic and primary functions of an adjuster are:: investigating, evaluating, reporting,
negotiating and disposing of claims
8. once an adjuster is licensed, he or she must maintain a continuing education
requirement. What is that adjuster's compliance requirement in order to
retain a license?: an adjuster must complete 24 hours of continuing education in every 2 year compliance
period, of which 5 hours must be taкen in a properly certified 5 hour law and ethics update course
9. the adjuster's code of ethics starts with a basic premise which states:: the worк
of adjusting engages the public trust
10. Which of the following would NOT be a preferred claims practice or behav-
ior under FL Unfair Insurance Trade Practices Act?: Not responding to an insured calls
because you haven't made up your mind
11. what are the four critical elements of a contract?: 1. agreement to terms (must under-
stand what is given and received)
2. adequate consideration for the promises made
3. legal capacity of the parties to contract
4. contract must have legal purpose
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