QI 102 Exam Questions with 100% Correct
Answers
The Model for Improvement begins with three questions designed to clarify the
following concepts:
Aims, measures, changes
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.
Applying the Model for Improvement to the clinic's improvement goal, which of the
following is the most reasonable aim statement?
Increase the number of patients reporting they are "very satisfied" with the clinic's scheduling
by 50 percent within six months.
After assembling a team and working through the three questions of the Model for
Improvement, the orthopedic clinic decides to implement an automated reminder phone
call 24 hours prior to each clinical appointment. The clinic's improvement team hopes
that this small change will improve scheduling.
What is the team's next step?
Test their change plan using the PDSA cycle.
The orthopedic clinic plans the change to improve scheduling, and then it carries out a
small test of change with three patients on Tuesday morning. What's the next thing the
clinic's improvement team should do?
Measure to see if the change led to improvement.
, When trying to improve a process, one reason to use PDSA cycles rather than a more
traditional version of the scientific method (such as a randomized, controlled trial) is
that:
Both C and D
Having a clear aim statement is important in quality improvement work because:
Aim statements provide a clear and specific goal for the organization to reach.
Brenda, an emergency room nurse, notes that there seems to be a significant delay
between the ordering and the administration of pain medications in her department.
She decides to conduct a small improvement project to reduce this delay and obtains the
support of the charge nurse (head nurse).
Which of the following is the most effective aim statement for this project?
Within three months, the emergency department will administer all pain medications within
45 minutes of order time.
The charge nurse in the emergency room asks Brenda to assemble a team to improve
the delivery of pain medication. As she considers who to place on the team, Brenda
should:
Review the aim statement to make sure the team includes representatives of all processes
affected by the team's aim.
During Brenda's first group meeting, the members ask to review the aim statement to
make sure they agree it addresses the current problem. With Brenda's approval, they
all decide to rewrite it. However, when they meet to consider what would be a better
aim statement, the group loses direction. In order to help them, Brenda might want to:
Remind the team of the Institute of Medicine's dimensions of health care quality.
Answers
The Model for Improvement begins with three questions designed to clarify the
following concepts:
Aims, measures, changes
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.
Applying the Model for Improvement to the clinic's improvement goal, which of the
following is the most reasonable aim statement?
Increase the number of patients reporting they are "very satisfied" with the clinic's scheduling
by 50 percent within six months.
After assembling a team and working through the three questions of the Model for
Improvement, the orthopedic clinic decides to implement an automated reminder phone
call 24 hours prior to each clinical appointment. The clinic's improvement team hopes
that this small change will improve scheduling.
What is the team's next step?
Test their change plan using the PDSA cycle.
The orthopedic clinic plans the change to improve scheduling, and then it carries out a
small test of change with three patients on Tuesday morning. What's the next thing the
clinic's improvement team should do?
Measure to see if the change led to improvement.
, When trying to improve a process, one reason to use PDSA cycles rather than a more
traditional version of the scientific method (such as a randomized, controlled trial) is
that:
Both C and D
Having a clear aim statement is important in quality improvement work because:
Aim statements provide a clear and specific goal for the organization to reach.
Brenda, an emergency room nurse, notes that there seems to be a significant delay
between the ordering and the administration of pain medications in her department.
She decides to conduct a small improvement project to reduce this delay and obtains the
support of the charge nurse (head nurse).
Which of the following is the most effective aim statement for this project?
Within three months, the emergency department will administer all pain medications within
45 minutes of order time.
The charge nurse in the emergency room asks Brenda to assemble a team to improve
the delivery of pain medication. As she considers who to place on the team, Brenda
should:
Review the aim statement to make sure the team includes representatives of all processes
affected by the team's aim.
During Brenda's first group meeting, the members ask to review the aim statement to
make sure they agree it addresses the current problem. With Brenda's approval, they
all decide to rewrite it. However, when they meet to consider what would be a better
aim statement, the group loses direction. In order to help them, Brenda might want to:
Remind the team of the Institute of Medicine's dimensions of health care quality.
