QI 102 Exam 1 Questions with 100% Correct
Answers
Which of the following statements is true?
All of the above
The Model for Improvement is appropriate for all types of improvement efforts and has been
used successfully by thousands of health care organizations in many countries to improve a
variety of health care processes and outcomes. However, there are other useful models to
guide improvement out there. Studies have shown that it is more important for an
organization to have a standard road map to conduct improvement projects rather than have
any specific framework. Lean focuses on improving value from the customer's point of view,
by reducing waste of time and resources.
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.The orthopedic clinic plans the change to improve scheduling,
and then it carries out a small test of change with three patients on Tuesday morning.
What's the next thing the clinic's improvement team should do?
Measure to see if the change led to improvement.
The team has planned a test of change and now they've done the test. The team must now
study how the test went (the "S" part of the PDSA cycle). They can look at a mix of process
measures (such as how often appointments started on time) and outcome measures (such as
how satisfied the patients were with the new process).
, An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.
Applying the Model for Improvement to the clinic's improvement goal, which of the
following is the most reasonable aim statement?
Increase the number of patients reporting they are "very satisfied" with the clinic's scheduling
by 50 percent within six months.
An aim statement must specify "how good, by when." Improving patient satisfaction with
scheduling is a reasonable goal. Answer D is best described as an opportunity statement, as it
contains no specifics about how much the clinic must improve, nor by when. Answer C is
more of a "change" statement than an aim statement.
The Model for Improvement begins with three questions designed to clarify the
following concepts:
Aims, measures, changes
The Model for Improvement begins with three fundamental questions about any given
improvement, designed to address the aim (what are we trying to accomplish?), the measures
to be used (how will we know a change is an improvement?) and the changes to be used
(what changes can we make that will result in an improvement?).
When trying to improve a process, one reason to use PDSA cycles rather than a more
traditional version of the scientific method (such as a randomized, controlled trial) is
that:
Answers
Which of the following statements is true?
All of the above
The Model for Improvement is appropriate for all types of improvement efforts and has been
used successfully by thousands of health care organizations in many countries to improve a
variety of health care processes and outcomes. However, there are other useful models to
guide improvement out there. Studies have shown that it is more important for an
organization to have a standard road map to conduct improvement projects rather than have
any specific framework. Lean focuses on improving value from the customer's point of view,
by reducing waste of time and resources.
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.The orthopedic clinic plans the change to improve scheduling,
and then it carries out a small test of change with three patients on Tuesday morning.
What's the next thing the clinic's improvement team should do?
Measure to see if the change led to improvement.
The team has planned a test of change and now they've done the test. The team must now
study how the test went (the "S" part of the PDSA cycle). They can look at a mix of process
measures (such as how often appointments started on time) and outcome measures (such as
how satisfied the patients were with the new process).
, An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.
Applying the Model for Improvement to the clinic's improvement goal, which of the
following is the most reasonable aim statement?
Increase the number of patients reporting they are "very satisfied" with the clinic's scheduling
by 50 percent within six months.
An aim statement must specify "how good, by when." Improving patient satisfaction with
scheduling is a reasonable goal. Answer D is best described as an opportunity statement, as it
contains no specifics about how much the clinic must improve, nor by when. Answer C is
more of a "change" statement than an aim statement.
The Model for Improvement begins with three questions designed to clarify the
following concepts:
Aims, measures, changes
The Model for Improvement begins with three fundamental questions about any given
improvement, designed to address the aim (what are we trying to accomplish?), the measures
to be used (how will we know a change is an improvement?) and the changes to be used
(what changes can we make that will result in an improvement?).
When trying to improve a process, one reason to use PDSA cycles rather than a more
traditional version of the scientific method (such as a randomized, controlled trial) is
that:
