COMM 229 Final Exam Study Guide | Managing People in Organizations | Complete Final Review | 2026 Update - Concordia.

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COMM 229 Final Exam Study Guide | Managing People in
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l Organizations | Complete Final Review | 2026 Update -
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Concordia.

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, COMM229–ManagingPeopleIn l l l l l




Organizations l




FINAL EXAM STUDY GUIDE l l l




Classes 7–12 | Instructor: Nigel Taklalsingh l l l l l



Final Exam: April 20, 9:00–12:00 | 30 MCQ + 4 Short Answer Questions
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EXAM FORMAT & KEY TOPICS (from Class 12 slides)
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• 30 Multiple Choice Questions (30 points)
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• 4 Short Answer Questions with parts a, b, c (35 points)
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• Exam is CUMULATIVE but focuses on post-midterm content (Classes 7–12)
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Confirmed Key Topics from Final Exam Overview Slide:
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• HR Planning Forecasting & Trend Analysis
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• Job Enrichment l


• Performance Management & Evaluation Methods l l l l


• Rating Scale and Errors (biases) l l l l


• Job Dissatisfaction – EVLN Model
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• Big-5 Personality Types (refer to Moodle)
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• Expectancy Theory – diagnostic version (refer to Moodle) l l l l l l l



EXAM TIP: The exam is cumulative — Classes 1–5 content (midterm material) can still appear.
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Focus your energy on Classes 7–12 but review key Class 1–5 concepts if time permits.
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, CLASS 7: Onboarding, Training & Development l l l l l




1. Key Definitions
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Term Definition
Onboarding Process of helping new hires adjust quickly to l l l l l l l


performance AND social aspects of their new
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job.
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Orientation Familiarizing new employees with the org., l l l l l


their job, their work unit, and embedding org.
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values, beliefs, and accepted behaviours.
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Socialization Continuing process by which an employee l l l l l


integrates the values, norms, and beliefs of
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the organization.
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Training Acquisition of knowledge, skills, and attitudes to l l l l l l


perform CURRENT work.
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Development Acquisition of knowledge, skills, and attitudes l l l l l


to perform FUTURE work or solve a problem.
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Talent Managementl Preparing a pool of developed employees to meet l l l l l l l


FUTURE organizational needs.
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Benefits of effective onboarding: ↑ retention, faster time to productivity, ↓ anxiety, ↑ motivation, ↑ engagement, reduced
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turnover.
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2. The 4-Step Training Process (ADIE)
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EXAM TIP: Know all 4 steps and their components — this is highly testable.
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Step 1: Assessing Needs
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Goal: Identify the gap between CURRENT and DESIRED performance. Three levels of analysis:
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• Organizational Analysis – strategy, environment, resources, culture, constraints, recent changes
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(mergers, tech).
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• Task Analysis – expected performance, ideal KSAs (Knowledge, Skills, Attitudes) required for the
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job.
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• Person Analysis – actual KSAs of employees, barriers to performance (lack motivation, lack
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feedback, unclear expectations, lack equipment).
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Step 2: Designing the Program
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Establish clear TRAINING OBJECTIVES (desired behaviour, performance criteria, conditions). Key
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principles of learning:
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• Goal setting l


• Repetition
• Individual differences l


• Meaningful presentation (relevance) l l


• Active practice/participation l




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