MGT 202 Final Exam Questions with Correct
Answers
What is leadership?
A process of influencing a group to achieve goals.
What is motivation?
The process by which a person's efforts are energized, directed, and sustained toward
attaining a goal.
What is the general concept of motivation?
Forces—either intrinsic or extrinsic—that arouse enthusiasm and persistence.
What is intrinsic motivation?
Internal, intangible motivation (e.g., learning, curiosity, sense of control, winning).
Give examples of intrinsic motivators.
Learning a new skill, overcoming a challenge, curiosity, sense of control, comparing
performance and winning.
What is extrinsic motivation?
External, tangible rewards.
Give examples of extrinsic motivators.
Certificate, medal, badge, gift card, monetary bonus.
What are the steps of the motivation model?
Unfulfilled need → Motivation → Behaviors → Rewards.
, What are the five levels of Maslow's hierarchy (bottom to top)?
Physiological, Safety, Love, Esteem, Self-actualization.
What are physiological needs in the workplace?
Basic needs covered by wages; engagement = disengaged.
What are safety needs in the workplace?
Job security, physical safety, health insurance; engagement = not engaged.
What are love/social needs in the workplace?
Friendship, office parties, team activities; engagement = almost engaged.
What are esteem needs in the workplace?
Respect, status, promotions, awards; engagement = engaged.
What are self-actualization needs in the workplace?
Self-fulfillment, growth, sabbaticals; engagement = highly engaged.
What does McClelland's theory propose?
People acquire needs through life experiences.
What is the need for achievement?
Desire to excel, solve problems, master complex tasks; prefers feedback and personal
responsibility.
What is the need for affiliation?
Desire for warm, friendly relationships, social approval, companionship.
What is the need for power?
Answers
What is leadership?
A process of influencing a group to achieve goals.
What is motivation?
The process by which a person's efforts are energized, directed, and sustained toward
attaining a goal.
What is the general concept of motivation?
Forces—either intrinsic or extrinsic—that arouse enthusiasm and persistence.
What is intrinsic motivation?
Internal, intangible motivation (e.g., learning, curiosity, sense of control, winning).
Give examples of intrinsic motivators.
Learning a new skill, overcoming a challenge, curiosity, sense of control, comparing
performance and winning.
What is extrinsic motivation?
External, tangible rewards.
Give examples of extrinsic motivators.
Certificate, medal, badge, gift card, monetary bonus.
What are the steps of the motivation model?
Unfulfilled need → Motivation → Behaviors → Rewards.
, What are the five levels of Maslow's hierarchy (bottom to top)?
Physiological, Safety, Love, Esteem, Self-actualization.
What are physiological needs in the workplace?
Basic needs covered by wages; engagement = disengaged.
What are safety needs in the workplace?
Job security, physical safety, health insurance; engagement = not engaged.
What are love/social needs in the workplace?
Friendship, office parties, team activities; engagement = almost engaged.
What are esteem needs in the workplace?
Respect, status, promotions, awards; engagement = engaged.
What are self-actualization needs in the workplace?
Self-fulfillment, growth, sabbaticals; engagement = highly engaged.
What does McClelland's theory propose?
People acquire needs through life experiences.
What is the need for achievement?
Desire to excel, solve problems, master complex tasks; prefers feedback and personal
responsibility.
What is the need for affiliation?
Desire for warm, friendly relationships, social approval, companionship.
What is the need for power?
