OPMA MIDTERM EXAM QUESTIONS AND ANSWERS OPERATIONS MANAGEMENT STUDY
GUIDE 2026/2027 | COMPLETE MIDTERM REVIEW
Operations and supply chain management - ANS ✔✔The design, operation, and improvement
of the systems that create and deliver goods and services
Operations - ANS ✔✔the manufacturing and service processes that use an organization's
resources to transform inputs to outputs
Supply chain management - ANS ✔✔processes that move information and material *to and
from* the operations processes where transformation occurs
Transformation process: - ANS ✔✔converting inputs to outputs
Types of transformation (6) - ANS ✔✔Physical
Physiological
Locational
Storage
Exchange
Informational
Efficiency - ANS ✔✔doing something at the lowest possible cost
Effectiveness - ANS ✔✔doing the right things to get the most value for the company
Value formula - ANS ✔✔quality/price
,Triple bottom line definition - ANS ✔✔a way to evaluate the firm against social, economic, and
environmental criteria
Components of the triple bottom line - ANS ✔✔Planet/environment
People/social
Profit/economic
Factors that have enabled the increase in global competition (4) - ANS ✔✔Newly industrialized
countries (NICs)
Transportation infrastructure
Telecommunication/technology
Free trade
OM's contribution to society (4) - ANS ✔✔Higher standard of living
Better quality goods and services
Sustainable growth
Improved working conditions
Differences between goods and services (5) - ANS ✔✔1) Goods are tangible vs services are
intangible
2) Service requires some form of customer interaction
3) Services are heterogenous (vary from day to day), goods can be made the same
4) Services are perishable and time dependent, goods and be stored
, 5) Service quality measurement is subjective (based on customer opinion), goods can be
measured against objective criteria
Henry Ford's changes to OM (3) - ANS ✔✔Changed the 6 day work week to a 5 day work week
Changed the 10 hour day to an 8 hour day
Doubled employee wages
Ratio of service jobs to manufacturing jobs in Canada - ANS ✔✔78% service jobs to 10%
manufacturing jobs
Conflict minerals - ANS ✔✔Natural resources extracted in a conflict zone and sold to perpetuate
the fighting
OPMA and SCMA strategy - ANS ✔✔concerned with the development of a long-term plan for
determining how to bet utilize the major resources of a firm so there is a high degree of
compatibility between these resources and the firms long term corporate strategy
Competitive priorities (7) - ANS ✔✔Flexibility
Quality
Cost
Delivery
CSR
Environmentalism
Service
Types of quality (2) - ANS ✔✔1) Product/design
GUIDE 2026/2027 | COMPLETE MIDTERM REVIEW
Operations and supply chain management - ANS ✔✔The design, operation, and improvement
of the systems that create and deliver goods and services
Operations - ANS ✔✔the manufacturing and service processes that use an organization's
resources to transform inputs to outputs
Supply chain management - ANS ✔✔processes that move information and material *to and
from* the operations processes where transformation occurs
Transformation process: - ANS ✔✔converting inputs to outputs
Types of transformation (6) - ANS ✔✔Physical
Physiological
Locational
Storage
Exchange
Informational
Efficiency - ANS ✔✔doing something at the lowest possible cost
Effectiveness - ANS ✔✔doing the right things to get the most value for the company
Value formula - ANS ✔✔quality/price
,Triple bottom line definition - ANS ✔✔a way to evaluate the firm against social, economic, and
environmental criteria
Components of the triple bottom line - ANS ✔✔Planet/environment
People/social
Profit/economic
Factors that have enabled the increase in global competition (4) - ANS ✔✔Newly industrialized
countries (NICs)
Transportation infrastructure
Telecommunication/technology
Free trade
OM's contribution to society (4) - ANS ✔✔Higher standard of living
Better quality goods and services
Sustainable growth
Improved working conditions
Differences between goods and services (5) - ANS ✔✔1) Goods are tangible vs services are
intangible
2) Service requires some form of customer interaction
3) Services are heterogenous (vary from day to day), goods can be made the same
4) Services are perishable and time dependent, goods and be stored
, 5) Service quality measurement is subjective (based on customer opinion), goods can be
measured against objective criteria
Henry Ford's changes to OM (3) - ANS ✔✔Changed the 6 day work week to a 5 day work week
Changed the 10 hour day to an 8 hour day
Doubled employee wages
Ratio of service jobs to manufacturing jobs in Canada - ANS ✔✔78% service jobs to 10%
manufacturing jobs
Conflict minerals - ANS ✔✔Natural resources extracted in a conflict zone and sold to perpetuate
the fighting
OPMA and SCMA strategy - ANS ✔✔concerned with the development of a long-term plan for
determining how to bet utilize the major resources of a firm so there is a high degree of
compatibility between these resources and the firms long term corporate strategy
Competitive priorities (7) - ANS ✔✔Flexibility
Quality
Cost
Delivery
CSR
Environmentalism
Service
Types of quality (2) - ANS ✔✔1) Product/design
