CHL IAHCSMM Leadership Certification Chapters 13–17
2026–2027 | Practice Questions & Verified Answers
random sampling can help identify quality issues - correct answers -true
change and improvement are the same - correct answers -false
a quality program should be - correct answers -proactive
some processes for improvement potential include all of the following except - correct answers -supply
cost
the most commonly utilized process improvement techniques include all of the following except -
correct answers -dashboard analysis
when problems occur, the cause is most often the process not the people - correct answers -true
a quality that focuses on developing near- perfect products and services - correct answers -six sigma
giving a very dissatisfied client a chance to help improve the system is often the best way to get the buy-
in of many departments - correct answers -true
random sampling would be a good way to ascertain the quality of case carts - correct answers -true
1
, there are three basic types of errors; inadvertent errors, incompetence errors, and - correct answers -
intentional errors
refers to studying your own facility's or department's processes to seek identify possibilities for
improvement - correct answers -internal benchmarking
the process of using a computer input device to load information from bar codes directly into a
computer system - correct answers -optical scanning
numerous machine-readable rectangular bars and spaces arranged in a specific way to represent the
numbers, letters, and other symbols used to identify a product - correct answers -bar code
external bench marking roadblocks include all of the following except - correct answers -lack of
computer technology
to identify and analyze best practices to discover areas of and processes for performance improvement -
correct answers -bench marking
all bench marking processes are helpful to cs department - correct answers -false
for bench marking purposes, most cs departments are similar enough to make comparisons - correct
answers -false
bench-marking assessments can be useful to central service leaders for several reasons including all of
the following except - correct answers -train new and existing employees
2
2026–2027 | Practice Questions & Verified Answers
random sampling can help identify quality issues - correct answers -true
change and improvement are the same - correct answers -false
a quality program should be - correct answers -proactive
some processes for improvement potential include all of the following except - correct answers -supply
cost
the most commonly utilized process improvement techniques include all of the following except -
correct answers -dashboard analysis
when problems occur, the cause is most often the process not the people - correct answers -true
a quality that focuses on developing near- perfect products and services - correct answers -six sigma
giving a very dissatisfied client a chance to help improve the system is often the best way to get the buy-
in of many departments - correct answers -true
random sampling would be a good way to ascertain the quality of case carts - correct answers -true
1
, there are three basic types of errors; inadvertent errors, incompetence errors, and - correct answers -
intentional errors
refers to studying your own facility's or department's processes to seek identify possibilities for
improvement - correct answers -internal benchmarking
the process of using a computer input device to load information from bar codes directly into a
computer system - correct answers -optical scanning
numerous machine-readable rectangular bars and spaces arranged in a specific way to represent the
numbers, letters, and other symbols used to identify a product - correct answers -bar code
external bench marking roadblocks include all of the following except - correct answers -lack of
computer technology
to identify and analyze best practices to discover areas of and processes for performance improvement -
correct answers -bench marking
all bench marking processes are helpful to cs department - correct answers -false
for bench marking purposes, most cs departments are similar enough to make comparisons - correct
answers -false
bench-marking assessments can be useful to central service leaders for several reasons including all of
the following except - correct answers -train new and existing employees
2
