HFT 1000 EXAM 1 QUESTIONS WITH VERIFIED
ANSWERS
The support departments of hotels include ? - Answers - engineering & maintenance,
sales & marketing, administrative and general
Which manager is responsible for optimizing revenues in a hotel by adjusting rates
during peak and off-peak times? - Answers - Revenue Manager
The staff person that typically manages guest accounts in hotels is which of the
following? - Answers - Front Desk Agent
The staff person who's job is to get group bookings for rooms and banquet space is
which of the following? - Answers - Sales and Marketing Manager
A hotel concierge is part of which division in hotels? - Answers - Guest Services
A hotel concierge in a high end hotel can typically score great theater tickets, dinner
reservations, etc. (True/False)? - Answers - True
Which position is one of the most critical in a full service hotel? - Answers - The Bellman
- because first impressions are critical
The hotel management triangle includes what three components? - Answers - Guests,
employees, and investors
The bed & breakfast concept was first introduced in...? - Answers - Europe
Vacation ownership or "timesharing" properties offer customers partial ownership in a
property. The customer actually owns a room in the resort along with other customers
(True/False)? - Answers - False
What is the main difference between a Hotel and a Motel? - Answers - Hotels have
interior hallways, motels typically have exterior door entrance to room.
Which of the following types of hotels typically boasts unique and artsy designs, great
restaurants and cool bars? - Answers - Boutique Hotels
Which of the following types of hotels is typically categorized by the recreational
amenity it operates? - Answers - Resort
Which of the following brands would be included in the luxury category? Aloft/Ritz-
Carlton/Embassy Suites - Answers - Ritz-Carlton
ANSWERS
The support departments of hotels include ? - Answers - engineering & maintenance,
sales & marketing, administrative and general
Which manager is responsible for optimizing revenues in a hotel by adjusting rates
during peak and off-peak times? - Answers - Revenue Manager
The staff person that typically manages guest accounts in hotels is which of the
following? - Answers - Front Desk Agent
The staff person who's job is to get group bookings for rooms and banquet space is
which of the following? - Answers - Sales and Marketing Manager
A hotel concierge is part of which division in hotels? - Answers - Guest Services
A hotel concierge in a high end hotel can typically score great theater tickets, dinner
reservations, etc. (True/False)? - Answers - True
Which position is one of the most critical in a full service hotel? - Answers - The Bellman
- because first impressions are critical
The hotel management triangle includes what three components? - Answers - Guests,
employees, and investors
The bed & breakfast concept was first introduced in...? - Answers - Europe
Vacation ownership or "timesharing" properties offer customers partial ownership in a
property. The customer actually owns a room in the resort along with other customers
(True/False)? - Answers - False
What is the main difference between a Hotel and a Motel? - Answers - Hotels have
interior hallways, motels typically have exterior door entrance to room.
Which of the following types of hotels typically boasts unique and artsy designs, great
restaurants and cool bars? - Answers - Boutique Hotels
Which of the following types of hotels is typically categorized by the recreational
amenity it operates? - Answers - Resort
Which of the following brands would be included in the luxury category? Aloft/Ritz-
Carlton/Embassy Suites - Answers - Ritz-Carlton
