Operations and Supply Chain Management -
Mod 3 Latest Premium Exam Questions and
Answers with Verified Solutions | Latest
Updated 2026
Quality function deployment takes customer expectations and
transforms them
into specific actions designed to meet
those
expectations.
,Certain kinds of questions help Questions about how their customers will
firms use the
understand their customers product.
expectations. Among the following, Questions about operations or how they
what types of questions should will use
firms the product.
ask when they want to understand Correct. Knowing how the customer
customers' expectations? Select functions and
all how they use the product can lead to a
that apply. better
understanding of what and how new ideas
and
technologies could help them. Knowing the
needs
of the customers' customers can help the
organization better understand the impact
of its
product on the value-creation chain and,
therefore,
meet the needs of the final customer in this
chain.
, Firms only need to ask customers False
what they want to ensure they Correct. Asking customers what they want
understand the customer's is useful
expectations. and provides important information,
however, it is
not sufficient. Organizations must go
beyond
asking customers what they want and
understand
what their customers value, including how
they do
their work, what makes their customers
happy, and
feedback on specific attributes of the
product.
an internal orientation directly measure characteristics of the
product or
service, such as the number of packages
delivered
on time or the thickness of an engine part.
external orientation focuses on the customer, and typically
includes a
discussion of "fitness for use." In other
words,
quality cannot be effectively measured in
the
abstract.
Mod 3 Latest Premium Exam Questions and
Answers with Verified Solutions | Latest
Updated 2026
Quality function deployment takes customer expectations and
transforms them
into specific actions designed to meet
those
expectations.
,Certain kinds of questions help Questions about how their customers will
firms use the
understand their customers product.
expectations. Among the following, Questions about operations or how they
what types of questions should will use
firms the product.
ask when they want to understand Correct. Knowing how the customer
customers' expectations? Select functions and
all how they use the product can lead to a
that apply. better
understanding of what and how new ideas
and
technologies could help them. Knowing the
needs
of the customers' customers can help the
organization better understand the impact
of its
product on the value-creation chain and,
therefore,
meet the needs of the final customer in this
chain.
, Firms only need to ask customers False
what they want to ensure they Correct. Asking customers what they want
understand the customer's is useful
expectations. and provides important information,
however, it is
not sufficient. Organizations must go
beyond
asking customers what they want and
understand
what their customers value, including how
they do
their work, what makes their customers
happy, and
feedback on specific attributes of the
product.
an internal orientation directly measure characteristics of the
product or
service, such as the number of packages
delivered
on time or the thickness of an engine part.
external orientation focuses on the customer, and typically
includes a
discussion of "fitness for use." In other
words,
quality cannot be effectively measured in
the
abstract.
