Operations and Supply Chain
Management-Mod 4 Latest Premium Exam
Questions and Answers with Verified
Solutions | Latest Updated 2026
Total quality management (TQM) is an approach to quality management that
originated in Japan and was adopted
successfully
by many companies throughout the world.
TQM is
an organization-wide philosophy that
embodies
the following components:
Focus on the customer
Quality function deployment
Responsibility for quality
Team problem-solving
Employee training
Fact-based management
"the voice of the customer".
A company's attempt to get to focus group
know Correct. A focus group is used when a firm
its customers by contacting them wants
to to gather customers together and get
discuss their needs, wants, and feedback on
expectations is done in a ideas and products to better meet
_________. customer needs.
,Is the following statement true or true
false? Correct. Internal customers can be thought
It is possible to think of the of as
different parts of an organization that utilize
departments in a company as information or
customers. other outputs from another functional area
inside
the organization.
Quality function deployment (QFD) is one method that can be used to make
that
transformation by relating customer needs
and
expectations to specific design
characteristics
through a series of grids or matrices.
The house of quality can help a company evaluate trade-offs.
Quality function deployment Design characteristics
relates Correct! Quality function deployment is
customer needs to which of the one
following? method that relates customer needs to
design
characteristics.
Historically, the responsibility for The quality control department
quality control fell on which of the Correct! One department was given total
following? responsibility to ensure quality.
, When families visit Disney World Television monitors are placed along the
theme parks, they often have to wait line
wait with interesting stories and animated
in long lines for rides. Some content to
strategies have been developed to entertain the visitors.
make the wait time more bearable. Correct! Disney problem solvers found that
Which of the following could be an park
example of how a team solved the attendees who are viewing screens with
problem? animated
content are happier
Companies today realize that statistical analysis
facts, Correct! Companies must use facts to
data, and_______ decisions. determine
customer needs not just intuition.
Which of the following would be an Customer satisfaction
external measurement of quality? Correct! External customers that are
satisfied with a
product or process believe it to have high
quality.
The best definition of developing a preset procedure for
standardization performing an
is ________________. activity or job
Correct! When processes are
standardized, the
activities are the same every time.
Management-Mod 4 Latest Premium Exam
Questions and Answers with Verified
Solutions | Latest Updated 2026
Total quality management (TQM) is an approach to quality management that
originated in Japan and was adopted
successfully
by many companies throughout the world.
TQM is
an organization-wide philosophy that
embodies
the following components:
Focus on the customer
Quality function deployment
Responsibility for quality
Team problem-solving
Employee training
Fact-based management
"the voice of the customer".
A company's attempt to get to focus group
know Correct. A focus group is used when a firm
its customers by contacting them wants
to to gather customers together and get
discuss their needs, wants, and feedback on
expectations is done in a ideas and products to better meet
_________. customer needs.
,Is the following statement true or true
false? Correct. Internal customers can be thought
It is possible to think of the of as
different parts of an organization that utilize
departments in a company as information or
customers. other outputs from another functional area
inside
the organization.
Quality function deployment (QFD) is one method that can be used to make
that
transformation by relating customer needs
and
expectations to specific design
characteristics
through a series of grids or matrices.
The house of quality can help a company evaluate trade-offs.
Quality function deployment Design characteristics
relates Correct! Quality function deployment is
customer needs to which of the one
following? method that relates customer needs to
design
characteristics.
Historically, the responsibility for The quality control department
quality control fell on which of the Correct! One department was given total
following? responsibility to ensure quality.
, When families visit Disney World Television monitors are placed along the
theme parks, they often have to wait line
wait with interesting stories and animated
in long lines for rides. Some content to
strategies have been developed to entertain the visitors.
make the wait time more bearable. Correct! Disney problem solvers found that
Which of the following could be an park
example of how a team solved the attendees who are viewing screens with
problem? animated
content are happier
Companies today realize that statistical analysis
facts, Correct! Companies must use facts to
data, and_______ decisions. determine
customer needs not just intuition.
Which of the following would be an Customer satisfaction
external measurement of quality? Correct! External customers that are
satisfied with a
product or process believe it to have high
quality.
The best definition of developing a preset procedure for
standardization performing an
is ________________. activity or job
Correct! When processes are
standardized, the
activities are the same every time.
