Questions
What should you do to ensure that your bedside manner is always pleasant and
professional? – answer You should introduce yourself and explain the procedure in
easy to understand terms
What is the first thing you should do before beginning the procedure? – answer You
should identify the patient by asking them to state and spell their full name, and provide
their date of birth.
Even if a phlebotomy procedure has begun, the patient can still choose to terminate the
procedure.
True or false – answer True
Failure tow stop a phlebotomy procedure, after the patient wishes to stop, can result in
what? – answer Assault or battery charges
HIPAA requires providers to get written permission before disclosing healthcare
information to anyone outside the provider team/
True or false – answer True
The Protected Health Information (PHI) is what? – answer Any individually identifiable
health information that is transmitted or stored electronically
Safeguarded information includes what? - answerTreatments
Test results
Medications
Procedures
Appointment times and dates
The Joint Commission - answerFounded in 1951
The oldest organization in healthcare facility oversight
Establish standards and practices of operations in healthcare settings
Clinical and Laboratory Standards Institute (CLSI) - answerNonprofit organization that
publishes standards and guidelines for clinical laboratory procedures
Equipment Check Forms - answerensure the machines are inspected for performance
and operation compliance at time intervals specific to the equipment and clinical
application
, What are the consequences of not completing equipment check forms -
answerSpecimens may expire, skewed testing outcomes and patient care
mismanagement
Incident Report Forms - answerShould identify everyone involved
the problems
actions taken to correct the issue
Examples of illegal and unethical behaviors - answernegligence,
assault
battery
slander
libel
duty of care
breach of duty
malpractice
When a law is broken, even if the provider is unaware of the law, the action is still
considered illegal and can have court repercussions
True or false - answerTrue
As a phlebotomist, you should never give patients results or explain what the tests
check for.
True or false - answerTrue, as you are not medically qualified
What are the types of consent? - answerInformed consent
Expressed consent
Implied Consent
HIV Testing Consent
Parental Consent for Minors
Define Informed Consent - answerA competent person gives voluntary permission for a
medical procedure after receiving adequate information about the risk of the procedure's
methods and consequences
Define Expressed Consent - answerPermission is given by the patient verbally or in
writing for a procedure
Define Implied Consent - answerThe patients actions permit the procedure without
verbal or written consent. This includes a patient going to the emergency room or
holding out their arm when told they need their blood drawn.
HIV Testing Consent - answerspecial permission is needed to administer a test that
detects HIV