, TESTBANK FOR Management and Leadership for Nurse Administrators
Ninth Edition Roussel
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
Quizzes, Midterm and final exams are included (if available in the original resources).
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
⚠️Note on Answer Keys: If the answer key is not included within the chapter
questions, you will find the complete answers and solutions at the end of each
chapter.
✅ Why Buy From Us?
📚 Complete & organized chapter-by-chapter – no missing content, no guessing.
⚡ Instant digital delivery – get your file the moment you pay, no waiting.
📅 Always up to date – we track new editions so you always get the latest version.
💬 Friendly support – real humans ready to help, anytime you need us.
🔒 Safe & secure – thousands of satisfied students trust us every semester.
🛡️Our Guarantees
💰 Money-Back Guarantee: Not satisfied? We offer a full refund – no questions asked.
🔄 Wrong File? No Problem: Contact us and we will replace it immediately with the
correct version, free of charge.
⏰ 24/7 Support: We are always here – reach out anytime and expect a fast response.
,Multiple Choice
1. According to Collins (2001), a Level 4 leader is a(n) _______, able to stimulate teams to high-
performance standards by demonstrating commitment to aggressive pursuit of a compelling
vision.
A) contributing team member
B) competent manager
C) executive
D) effective leader
Ans: D
2. The two characteristics that are needed to move a Level 4 leader to a Level 5 leader are:
A) competence and efficiency.
B) humility and resolve.
C) team player and sense of humor.
D) experience and motivation.
Ans: B
3. With the help of the NHSN, rates of _______ decreased by 44% from 2008 to 2012.
A) accidental falls
B) central line infections
C) preventable adverse events
D) unnecessary surgeries
Ans: B
4. According to the report The New Science of Personalized Medicine: Translating the Promise
to Practice, the enormous market for personalized medicine:
A) is a fad that will soon fade.
B) will remain stagnant over the next several years.
C) is projected to grow 11% per year.
D) is expected to double by next year.
Ans: C
5. The future trend of consumerism in health care is about:
A) high-quality care, regardless of cost.
B) protection of consumers’ rights.
Copyright © 2023 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
,C) in-patient care.
D) finding the lowest-cost provider.
Ans: B
6. Needleman notes that nursing-sensitive indicators is a term focusing on the relationship of
nursing with:
A) adverse patient outcomes.
B) all patient outcomes.
C) positive patient outcomes.
D) physicians.
Ans: A
7. According to Porter and Teisberg (2006), the current healthcare system has fallen victim to
_______ competition, or winning at the expense of another.
A) cost-shifting
B) positive-sum
C) value-based
D) zero-based
Ans: D
8. In Collins’s leadership levels, Level 1 leaders are _______, demonstrating productive activity
through talent, knowledge, and skills.
A) highly capable individuals
B) competent managers
C) executives
D) effective leaders
Ans: A
9. In the past several years, focus on patient safety:
A) has saved Medicare millions of dollars.
B) has translated into greater patient satisfaction.
C) has not translated into positive patient outcomes or cost savings.
D) has decreased.
Ans: C
Copyright © 2023 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
,10. The paradigm shift to consumer as partner rather than patient will be necessary with the
advent of:
A) technology.
B) personalized health care.
C) automation.
D) complex adaptive systems.
Ans: B
True/False
1. True or False? In positive-sum competition, the incentives for improved results are based on
clinical outcomes rather than volume or length of stay.
Ans: True
2. True or False? In a complex adaptive system, analysis and long-term planning are paramount,
and consensus among management is key.
Ans: False
3. True or False? Studies have shown that uninsured individuals with chronic diseases are less
likely to seek information regarding their health on the Internet than are insured individuals.
Ans: False
4. True or False? Health care is defined by facility care and consumer health status.
Ans: True
Short Answer
1. The ______________ is patient-centered care focused on prevention, health promotion, and
coordinated care across the life span.
Ans: medical home
Copyright © 2023 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
,Essay
1. Name four of the Picker Institute’s eight characteristics of care that indicate quality and safety.
Ans: Answers may include: (1) respect for the patient’s values, preferences, and expressed
needs; (2) coordinated and integrated care; (3) clear, high-quality information and education; (4)
physical comfort/pain management; (5) emotional support and alleviation of anxiety; (6)
involvement of family and friends as appropriate; (7) continuity; (8) access to care.
Copyright © 2023 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
,Multiple Choice
1. A 2013 Gallup report stated that 18% of Americans are _______ at work.
A) engaged
B) present but not engaged
C) actively disengaged
D) satisfied
Ans: C
2. Meso interactions between leaders and staff occur:
A) daily.
B) over days or weeks.
C) over weeks or months.
D) sporadically.
Ans: B
3. To the _______, who relishes messy situations, leadership is a turnaround activity.
A) innovator
B) strategist
C) builder
D) change catalyst
Ans: D
4. According to the Institute of Medicine, outcomes of poor, problematic leadership include:
A) insufficient worker training.
B) not enough emphasis on production efficiency.
C) bottom-up management.
D) lack of hierarchy.
Ans: A
5. Hewertson’s insights that shape our understanding of leadership include:
A) leadership knowledge is of utmost importance.
B) leaders create and destroy culture.
C) leadership and individual contributions require similar skill sets.
D) leadership is all about hard skills.
Ans: B
Copyright © 2023 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
,6. A leader who is at his or her best negotiating deals and bringing new opportunities to the
department is a:
A) strategist.
B) transactor.
C) processor.
D) communicator.
Ans: B
7. A leader who is intolerant of diversity shows an impediment in the category of:
A) use of power.
B) self-image.
C) problem solving.
D) knowledge.
Ans: C
True/False
1. True or False? Transformational leaders are more interested in empowering others than they
are in exerting power over others.
Ans: True
2. True or False? Gallup’s 2013 State of the American Workplace report found that 70% of
Americans have negative feelings about their work.
Ans: True
3. True or False? Transformational leadership, while an effective approach to safety, does not
affect the organization financially after a change initiative.
Ans: False
Short Answer
Copyright © 2023 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
,1. ___________ involves networking, constructive persuasion and negotiation, consultation, and
coalition building.
Ans: Lateral leadership
2. In quantum leadership, the term __________ refers to the transitional period focused on
relational and whole systems thinking, as opposed to linear thinking.
Ans: chaos
3. While management involves organizing and staffing, _______ involves aligning people.
Ans: leadership
Essay
1. What are some differences between management and leadership according to Kotter (2014)?
Ans: Answers may include: Management involves planning and budgeting, while leadership
involves setting a direction. Management involves organizing and staffing, while leadership
involves aligning people. Management provides control and solves problems, while leadership
provides motivation and inspiration.
Copyright © 2023 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
, Multiple Choice
1. Personal journey disciplines involve:
A) action learning and reflective practice.
B) communicating to people about change needs.
C) accurate expression and assessment of emotion in oneself and others.
D) serving as a translator, helping teammates to comprehend meanings.
Ans: A
2. In order to develop teams, collaborate well, and work cohesively, nurse leaders must practice
communication and:
A) relationship building.
B) mentoring.
C) training.
D) mindfulness.
Ans: A
3. The AONL core competencies of professionalism include:
A) coaching.
B) community outreach.
C) promoting professional certification for staff.
D) administrative skills.
Ans: C
4. For nurse leaders, applying the organization’s core values to everyday work activities demonstrates the
__________ component of professionalism.
A) ethical
B) accountability
C) career planning
D) collaborative
Ans: B
5. One of the TeamSTEPPS processes involves:
A) assessing the need.
B) planning.
C) accuracy.
D) implementation.
Ans: C
Ninth Edition Roussel
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
Quizzes, Midterm and final exams are included (if available in the original resources).
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
⚠️Note on Answer Keys: If the answer key is not included within the chapter
questions, you will find the complete answers and solutions at the end of each
chapter.
✅ Why Buy From Us?
📚 Complete & organized chapter-by-chapter – no missing content, no guessing.
⚡ Instant digital delivery – get your file the moment you pay, no waiting.
📅 Always up to date – we track new editions so you always get the latest version.
💬 Friendly support – real humans ready to help, anytime you need us.
🔒 Safe & secure – thousands of satisfied students trust us every semester.
🛡️Our Guarantees
💰 Money-Back Guarantee: Not satisfied? We offer a full refund – no questions asked.
🔄 Wrong File? No Problem: Contact us and we will replace it immediately with the
correct version, free of charge.
⏰ 24/7 Support: We are always here – reach out anytime and expect a fast response.
,Multiple Choice
1. According to Collins (2001), a Level 4 leader is a(n) _______, able to stimulate teams to high-
performance standards by demonstrating commitment to aggressive pursuit of a compelling
vision.
A) contributing team member
B) competent manager
C) executive
D) effective leader
Ans: D
2. The two characteristics that are needed to move a Level 4 leader to a Level 5 leader are:
A) competence and efficiency.
B) humility and resolve.
C) team player and sense of humor.
D) experience and motivation.
Ans: B
3. With the help of the NHSN, rates of _______ decreased by 44% from 2008 to 2012.
A) accidental falls
B) central line infections
C) preventable adverse events
D) unnecessary surgeries
Ans: B
4. According to the report The New Science of Personalized Medicine: Translating the Promise
to Practice, the enormous market for personalized medicine:
A) is a fad that will soon fade.
B) will remain stagnant over the next several years.
C) is projected to grow 11% per year.
D) is expected to double by next year.
Ans: C
5. The future trend of consumerism in health care is about:
A) high-quality care, regardless of cost.
B) protection of consumers’ rights.
Copyright © 2023 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
,C) in-patient care.
D) finding the lowest-cost provider.
Ans: B
6. Needleman notes that nursing-sensitive indicators is a term focusing on the relationship of
nursing with:
A) adverse patient outcomes.
B) all patient outcomes.
C) positive patient outcomes.
D) physicians.
Ans: A
7. According to Porter and Teisberg (2006), the current healthcare system has fallen victim to
_______ competition, or winning at the expense of another.
A) cost-shifting
B) positive-sum
C) value-based
D) zero-based
Ans: D
8. In Collins’s leadership levels, Level 1 leaders are _______, demonstrating productive activity
through talent, knowledge, and skills.
A) highly capable individuals
B) competent managers
C) executives
D) effective leaders
Ans: A
9. In the past several years, focus on patient safety:
A) has saved Medicare millions of dollars.
B) has translated into greater patient satisfaction.
C) has not translated into positive patient outcomes or cost savings.
D) has decreased.
Ans: C
Copyright © 2023 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
,10. The paradigm shift to consumer as partner rather than patient will be necessary with the
advent of:
A) technology.
B) personalized health care.
C) automation.
D) complex adaptive systems.
Ans: B
True/False
1. True or False? In positive-sum competition, the incentives for improved results are based on
clinical outcomes rather than volume or length of stay.
Ans: True
2. True or False? In a complex adaptive system, analysis and long-term planning are paramount,
and consensus among management is key.
Ans: False
3. True or False? Studies have shown that uninsured individuals with chronic diseases are less
likely to seek information regarding their health on the Internet than are insured individuals.
Ans: False
4. True or False? Health care is defined by facility care and consumer health status.
Ans: True
Short Answer
1. The ______________ is patient-centered care focused on prevention, health promotion, and
coordinated care across the life span.
Ans: medical home
Copyright © 2023 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
,Essay
1. Name four of the Picker Institute’s eight characteristics of care that indicate quality and safety.
Ans: Answers may include: (1) respect for the patient’s values, preferences, and expressed
needs; (2) coordinated and integrated care; (3) clear, high-quality information and education; (4)
physical comfort/pain management; (5) emotional support and alleviation of anxiety; (6)
involvement of family and friends as appropriate; (7) continuity; (8) access to care.
Copyright © 2023 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
,Multiple Choice
1. A 2013 Gallup report stated that 18% of Americans are _______ at work.
A) engaged
B) present but not engaged
C) actively disengaged
D) satisfied
Ans: C
2. Meso interactions between leaders and staff occur:
A) daily.
B) over days or weeks.
C) over weeks or months.
D) sporadically.
Ans: B
3. To the _______, who relishes messy situations, leadership is a turnaround activity.
A) innovator
B) strategist
C) builder
D) change catalyst
Ans: D
4. According to the Institute of Medicine, outcomes of poor, problematic leadership include:
A) insufficient worker training.
B) not enough emphasis on production efficiency.
C) bottom-up management.
D) lack of hierarchy.
Ans: A
5. Hewertson’s insights that shape our understanding of leadership include:
A) leadership knowledge is of utmost importance.
B) leaders create and destroy culture.
C) leadership and individual contributions require similar skill sets.
D) leadership is all about hard skills.
Ans: B
Copyright © 2023 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
,6. A leader who is at his or her best negotiating deals and bringing new opportunities to the
department is a:
A) strategist.
B) transactor.
C) processor.
D) communicator.
Ans: B
7. A leader who is intolerant of diversity shows an impediment in the category of:
A) use of power.
B) self-image.
C) problem solving.
D) knowledge.
Ans: C
True/False
1. True or False? Transformational leaders are more interested in empowering others than they
are in exerting power over others.
Ans: True
2. True or False? Gallup’s 2013 State of the American Workplace report found that 70% of
Americans have negative feelings about their work.
Ans: True
3. True or False? Transformational leadership, while an effective approach to safety, does not
affect the organization financially after a change initiative.
Ans: False
Short Answer
Copyright © 2023 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
,1. ___________ involves networking, constructive persuasion and negotiation, consultation, and
coalition building.
Ans: Lateral leadership
2. In quantum leadership, the term __________ refers to the transitional period focused on
relational and whole systems thinking, as opposed to linear thinking.
Ans: chaos
3. While management involves organizing and staffing, _______ involves aligning people.
Ans: leadership
Essay
1. What are some differences between management and leadership according to Kotter (2014)?
Ans: Answers may include: Management involves planning and budgeting, while leadership
involves setting a direction. Management involves organizing and staffing, while leadership
involves aligning people. Management provides control and solves problems, while leadership
provides motivation and inspiration.
Copyright © 2023 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
, Multiple Choice
1. Personal journey disciplines involve:
A) action learning and reflective practice.
B) communicating to people about change needs.
C) accurate expression and assessment of emotion in oneself and others.
D) serving as a translator, helping teammates to comprehend meanings.
Ans: A
2. In order to develop teams, collaborate well, and work cohesively, nurse leaders must practice
communication and:
A) relationship building.
B) mentoring.
C) training.
D) mindfulness.
Ans: A
3. The AONL core competencies of professionalism include:
A) coaching.
B) community outreach.
C) promoting professional certification for staff.
D) administrative skills.
Ans: C
4. For nurse leaders, applying the organization’s core values to everyday work activities demonstrates the
__________ component of professionalism.
A) ethical
B) accountability
C) career planning
D) collaborative
Ans: B
5. One of the TeamSTEPPS processes involves:
A) assessing the need.
B) planning.
C) accuracy.
D) implementation.
Ans: C
