CHAM STUDY GUIDE Questions and Answers with Verified Solutions
| Latest 2026 Update
Q: Customer Service
Answer:
Project lasting first impression
Hiring right people
Provide training
Q: Referral/Transfer of Services
Answer:
maintaining the continuum of care for the patient being
transfered between facilities as well as intra/inter facility
Q: Scheduling
Answer:
Ensuring and special needs of the pt are available
Efficient pt flow
Efficient use of facility resource
Provide patient education
Proper identification of the patient
| Latest 2026 Update
Q: Customer Service
Answer:
Project lasting first impression
Hiring right people
Provide training
Q: Referral/Transfer of Services
Answer:
maintaining the continuum of care for the patient being
transfered between facilities as well as intra/inter facility
Q: Scheduling
Answer:
Ensuring and special needs of the pt are available
Efficient pt flow
Efficient use of facility resource
Provide patient education
Proper identification of the patient