https://www.stuvia.com/user/lectkeshi
Test BankFor Technical Communication Sixteenth
Edition John M. Lannon, University
ofMassachusetts, DartmouthLaura J. Gurak,
University of MinnesotaPrepared byAlan
Swinkels, St. Edward’s University
https://www.stuvia.com/user/lectkeshi
,____________________________________________
__________________________________
Copyright © 2025, 2020, 2017 by Pearson Education,
Inc. or its affiliates. All Rights Reserved. This
publication is protected by copyright, and permission
should be obtained from the publisher prior to any
prohibited reproduction, storage in a retrieval system,
or transmission in any form or by any means,
,electronic, mechanical, photocopying, recording, or
otherwise. For information regarding permissions,
request forms, and the appropriate contacts within
the Pearson Education Global Rights & Permissions
Department, please visit
www.pearsoned.com/permissions/.
CONTENTS
3
Copyright © 2025, 2020, 2017 Pearson Education, Inc. All rights reserved.
, PART 1 COMMUNICATING IN THE WORKPLACE
Chapter 1 Introduction to Technical Communication 1
Chapter 2 Meeting the Needs of Specific Audiences 4
Chapter 3 Persuading Your Audience 7
Chapter 4 Weighing the Ethical Issues 10
Chapter 5 Teamwork and Global Considerations 13
Chapter 6 An Overview of the Technical Writing Process
16
PART 2 THE RESEARCH PROCESS
Chapter 7 Thinking Critically about the Research Process
19
Chapter 8 Evaluating and Interpreting Information 22
Chapter 9 Summarizing Research Findings and Other
Information 25
PART 3 ORGANIZATION, STYLE, AND VISUAL
DESIGN
Test BankFor Technical Communication Sixteenth
Edition John M. Lannon, University
ofMassachusetts, DartmouthLaura J. Gurak,
University of MinnesotaPrepared byAlan
Swinkels, St. Edward’s University
https://www.stuvia.com/user/lectkeshi
,____________________________________________
__________________________________
Copyright © 2025, 2020, 2017 by Pearson Education,
Inc. or its affiliates. All Rights Reserved. This
publication is protected by copyright, and permission
should be obtained from the publisher prior to any
prohibited reproduction, storage in a retrieval system,
or transmission in any form or by any means,
,electronic, mechanical, photocopying, recording, or
otherwise. For information regarding permissions,
request forms, and the appropriate contacts within
the Pearson Education Global Rights & Permissions
Department, please visit
www.pearsoned.com/permissions/.
CONTENTS
3
Copyright © 2025, 2020, 2017 Pearson Education, Inc. All rights reserved.
, PART 1 COMMUNICATING IN THE WORKPLACE
Chapter 1 Introduction to Technical Communication 1
Chapter 2 Meeting the Needs of Specific Audiences 4
Chapter 3 Persuading Your Audience 7
Chapter 4 Weighing the Ethical Issues 10
Chapter 5 Teamwork and Global Considerations 13
Chapter 6 An Overview of the Technical Writing Process
16
PART 2 THE RESEARCH PROCESS
Chapter 7 Thinking Critically about the Research Process
19
Chapter 8 Evaluating and Interpreting Information 22
Chapter 9 Summarizing Research Findings and Other
Information 25
PART 3 ORGANIZATION, STYLE, AND VISUAL
DESIGN
