Advertising and Promotion An Integrated
Marketing Communications Perspective, 13th
Edition by Michael A. Belch, George E. Belch
TEST BANK
COMPLETE CHAPTERS 1-22| VERIFIED Q&As
FOR PRACTICE
ALL ANSWERS ARE AT THE END OF EACH
CHAPTER
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1|Page
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, Chapter 01: An Introduction to Integrated Marketing Communications
1) A consumer products company has been reviewing its advertising spending on traditional media such
as television, radio, and print. The company noticed that its competitors across the country are spending
less on traditional advertising and more on , which includes online search, display and video ads,
and advertising on social media.
A) online advertising
B) one-stop advertising
C) digital advertising
D) social media advertising
E) video advertising
2) Prior to the development of integrated marketing communications, which promotional function
dominated in most companies?
A) mass-media advertising
B) sales promotion
C) public relations
D) publicity
E) direct marketing
3) According to the American Marketing Association, the organization that represents marketing
professionals in the United States and Canada, marketing is the process of planning and executing the
conception, pricing, promotion, and distribution of ideas, goods, and services to create that satisfy
individual and organizational objectives.
A) opportunities
B) plans
C) advertisements
D) exchanges
E) contributions
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Do
2|Page
c
, 4) Ashton industries is learning more about its customers’ perception of value. An independent survey
showed that Ashton’s customers weigh all of the benefits of a product against all the costs of acquiring
and consuming it. Benefits are categorized as functional, , and/or psychological.
A) empirical
B) experiential
C) emotional
D) empathetic
E) empathic
5) Which scenario best illustrates a marketing exchange?
A) The waitress gave Emilio a menu and he placed his food order.
B) Ryan helped Joslynn replace the air filter in her furnace.
C) Nash and Janelle gave their son a skateboard for his birthday.
D) Mrs. Miller gave Lars a box of homemade fudge in return for painting her fence.
E) Natasha asked Sherice if she could borrow her pen because hers had stopped working.
6) According to the American Marketing Association’s definition of marketing, which statement is true?
A) Most marketers are seeking a one-time exchange or transaction with their customers.
B) The focus of production-driven companies is on developing and sustaining relationships with
their customers.
C) Successful companies recognize that creating and delivering value to their customers is extremely
important.
D) Though marketing plays an important role in developing relationships with customers, it does not
help in maintaining them.
E) By definition, a marketing transaction must involve the exchange of money.
7) Value can best be defined as
A) the coordination of all seller-initiated efforts to set up channels of information and persuasion in
order to sell goods and services or promote an idea.
Ar
B) the combination of factors like name, logo, design, and packaging that comes to mind when
consumers think about a brand.
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, C) the desire and ability of two or more parties to exchange something of importance with one
another.
D) the customer’s perception of all of the benefits of a product or service weighed against all the
costs of acquiring and consuming it.
E) the amount of funds invested by the shareholders of a company in promoting its product portfolio.
8) The four Ps of the marketing mix are product, price, promotion, and
A) people.
B) place.
C) package.
D) process.
E) perception.
9) Price, product, place, and promotion together form the
A) points-of-parity.
B) promotional mix.
C) marketing mix.
D) supply chain components.
E) exchange mix.
10) CBX Industries has always worked with On-Point Advertising, a traditional advertising agency. Now
CBX’s new marketing VP wants to add in other types of promotional specialists and has asked On-Point
to start using a variety of promotional tools rather than relying primarily on media advertising. The new
VP is embracing the concept of
A) international marketing communications.
B) interdepartmental marketing communications.
C) informational marketing communications.
D) integrated marketing communications.
E) intradepartmental marketing communications.
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4|Page
c
Marketing Communications Perspective, 13th
Edition by Michael A. Belch, George E. Belch
TEST BANK
COMPLETE CHAPTERS 1-22| VERIFIED Q&As
FOR PRACTICE
ALL ANSWERS ARE AT THE END OF EACH
CHAPTER
Ar
ch
Do
1|Page
c
, Chapter 01: An Introduction to Integrated Marketing Communications
1) A consumer products company has been reviewing its advertising spending on traditional media such
as television, radio, and print. The company noticed that its competitors across the country are spending
less on traditional advertising and more on , which includes online search, display and video ads,
and advertising on social media.
A) online advertising
B) one-stop advertising
C) digital advertising
D) social media advertising
E) video advertising
2) Prior to the development of integrated marketing communications, which promotional function
dominated in most companies?
A) mass-media advertising
B) sales promotion
C) public relations
D) publicity
E) direct marketing
3) According to the American Marketing Association, the organization that represents marketing
professionals in the United States and Canada, marketing is the process of planning and executing the
conception, pricing, promotion, and distribution of ideas, goods, and services to create that satisfy
individual and organizational objectives.
A) opportunities
B) plans
C) advertisements
D) exchanges
E) contributions
Ar
ch
Do
2|Page
c
, 4) Ashton industries is learning more about its customers’ perception of value. An independent survey
showed that Ashton’s customers weigh all of the benefits of a product against all the costs of acquiring
and consuming it. Benefits are categorized as functional, , and/or psychological.
A) empirical
B) experiential
C) emotional
D) empathetic
E) empathic
5) Which scenario best illustrates a marketing exchange?
A) The waitress gave Emilio a menu and he placed his food order.
B) Ryan helped Joslynn replace the air filter in her furnace.
C) Nash and Janelle gave their son a skateboard for his birthday.
D) Mrs. Miller gave Lars a box of homemade fudge in return for painting her fence.
E) Natasha asked Sherice if she could borrow her pen because hers had stopped working.
6) According to the American Marketing Association’s definition of marketing, which statement is true?
A) Most marketers are seeking a one-time exchange or transaction with their customers.
B) The focus of production-driven companies is on developing and sustaining relationships with
their customers.
C) Successful companies recognize that creating and delivering value to their customers is extremely
important.
D) Though marketing plays an important role in developing relationships with customers, it does not
help in maintaining them.
E) By definition, a marketing transaction must involve the exchange of money.
7) Value can best be defined as
A) the coordination of all seller-initiated efforts to set up channels of information and persuasion in
order to sell goods and services or promote an idea.
Ar
B) the combination of factors like name, logo, design, and packaging that comes to mind when
consumers think about a brand.
ch
Do
3|Page
c
, C) the desire and ability of two or more parties to exchange something of importance with one
another.
D) the customer’s perception of all of the benefits of a product or service weighed against all the
costs of acquiring and consuming it.
E) the amount of funds invested by the shareholders of a company in promoting its product portfolio.
8) The four Ps of the marketing mix are product, price, promotion, and
A) people.
B) place.
C) package.
D) process.
E) perception.
9) Price, product, place, and promotion together form the
A) points-of-parity.
B) promotional mix.
C) marketing mix.
D) supply chain components.
E) exchange mix.
10) CBX Industries has always worked with On-Point Advertising, a traditional advertising agency. Now
CBX’s new marketing VP wants to add in other types of promotional specialists and has asked On-Point
to start using a variety of promotional tools rather than relying primarily on media advertising. The new
VP is embracing the concept of
A) international marketing communications.
B) interdepartmental marketing communications.
C) informational marketing communications.
D) integrated marketing communications.
E) intradepartmental marketing communications.
Ar
ch
Do
4|Page
c
