OM 300 EXAM 2 CHILCUTT -UNIVERSITY OF ALABAMA| COMPREHENSIVE QUESTIONS AND DETAILED VERIFIED SOLUTIONS|GRADED A+|NEWEST 2026/2027 UPDATE!!!!

Managing quality helps build successful strategies of



A. differentiation, low cost and response.



B. differentiation, time and response.



C. differentiation, low cost and service.



D. differentiation, time and service. - ANSWER A. differentiation, low cost and response



A successful quality strategy begins with



A. satisfying customers and obtaining a competitive advantage.



B. an understanding of the principles of quality.



C. an organizational culture that fosters quality.



D. engaging employees in the necessary activities to implement quality. - ANSWER C. an
organizational culture that fosters quality



Which of the following is NOT an external failure cost?



A. lost goodwill

1

, B. scrap



C. returned goods



D. costs to society - ANSWER B. scrap



Which of the following is the Japanese term used to describe continuous improvement
efforts?



A. poka-yoke



B. kanban



C. six sigma



D. kaizen - ANSWER D. kaizen



To develop a standard or benchmark, firms need to start with

A. identifying benchmarking partners.



B. collecting benchmarking information.



C. determining what to benchmark.



D. forming a benchmark team. - ANSWER C. determining what to benchmark



Cause-and-effect diagrams are also known as

2