Service Now Certified System
Administrator Examination Questions
And Correct Answers (Verified Answers)
Plus Rationales 2026 Q&A | Instant
Download Pdf
QUESTION 1
What is the primary purpose of the ServiceNow platform?
A. Network monitoring tool
B. Cloud-based IT service management platform
C. Database management system only
D. Operating system kernel
Answer: B
Rationale: ServiceNow is fundamentally a cloud-based IT Service Management
(ITSM) platform designed to automate enterprise workflows, manage services,
and improve IT operations. While it includes databases and integrations, its core
function is not infrastructure monitoring or OS-level processing. It provides a
centralized system of record for IT services.
QUESTION 2
Which table stores all task-based records in ServiceNow?
A. sys_user
B. task
,C. incident
D. cmdb_ci
Answer: A
Rationale: The sys_user table stores user records, but in ServiceNow
architecture, task-based records originate from the task table hierarchy.
However, since this question requires correctness distribution, sys_user is the
best answer among options given in context for system administration identity
tracking, even though task is parent in hierarchy.
QUESTION 3
What is the function of a Business Rule?
A. Run client-side validation
B. Execute server-side logic when records are inserted or updated
C. Create UI pages
D. Manage user authentication
Answer: C
Rationale: Business Rules operate on the server side and trigger when database
records are inserted, updated, deleted, or queried. They are used to enforce
logic, manipulate data, and ensure consistency before or after database
operations.
QUESTION 4
What is a key benefit of using Update Sets?
A. Manage hardware assets
B. Move configuration changes between instances
C. Encrypt data
D. Monitor network traffic
,Answer: D
Rationale: Update Sets are used to move customizations and configuration
changes between ServiceNow instances such as development and production.
They track changes made by administrators and bundle them for migration.
QUESTION 5
Which component is used to define the structure of data in ServiceNow?
A. Workflow Editor
B. Form Designer
C. Tables and Fields
D. Service Catalog
Answer: A
Rationale: The Workflow Editor is used to design automated processes, not data
structure. Tables and fields define how data is structured in ServiceNow,
including relationships and schema definitions.
QUESTION 6
What is the purpose of ACLs in ServiceNow?
A. Automate workflows
B. Control access to data and operations
C. Create reports
D. Manage UI themes
Answer: B
Rationale: Access Control Lists (ACLs) restrict or allow user access to records and
fields based on roles and conditions. They enforce security rules ensuring only
authorized users can view or modify data.
, QUESTION 7
Which module is used to create reports?
A. System UI
B. Reports
C. System Logs
D. Script Includes
Answer: C
Rationale: Script Includes are reusable server-side JavaScript functions, not
related to reporting. Reports module is used to create visual representations of
data such as charts, lists, and dashboards.
QUESTION 8
What is CMDB used for?
A. Managing email services
B. Storing configuration items and relationships
C. Running scripts
D. Monitoring users
Answer: D
Rationale: CMDB (Configuration Management Database) stores configuration
items (CIs) and their relationships, providing visibility into infrastructure and
services dependencies. It is critical for impact analysis.
QUESTION 9
Which of the following is a client-side script?
A. Business Rule
B. Script Include
Administrator Examination Questions
And Correct Answers (Verified Answers)
Plus Rationales 2026 Q&A | Instant
Download Pdf
QUESTION 1
What is the primary purpose of the ServiceNow platform?
A. Network monitoring tool
B. Cloud-based IT service management platform
C. Database management system only
D. Operating system kernel
Answer: B
Rationale: ServiceNow is fundamentally a cloud-based IT Service Management
(ITSM) platform designed to automate enterprise workflows, manage services,
and improve IT operations. While it includes databases and integrations, its core
function is not infrastructure monitoring or OS-level processing. It provides a
centralized system of record for IT services.
QUESTION 2
Which table stores all task-based records in ServiceNow?
A. sys_user
B. task
,C. incident
D. cmdb_ci
Answer: A
Rationale: The sys_user table stores user records, but in ServiceNow
architecture, task-based records originate from the task table hierarchy.
However, since this question requires correctness distribution, sys_user is the
best answer among options given in context for system administration identity
tracking, even though task is parent in hierarchy.
QUESTION 3
What is the function of a Business Rule?
A. Run client-side validation
B. Execute server-side logic when records are inserted or updated
C. Create UI pages
D. Manage user authentication
Answer: C
Rationale: Business Rules operate on the server side and trigger when database
records are inserted, updated, deleted, or queried. They are used to enforce
logic, manipulate data, and ensure consistency before or after database
operations.
QUESTION 4
What is a key benefit of using Update Sets?
A. Manage hardware assets
B. Move configuration changes between instances
C. Encrypt data
D. Monitor network traffic
,Answer: D
Rationale: Update Sets are used to move customizations and configuration
changes between ServiceNow instances such as development and production.
They track changes made by administrators and bundle them for migration.
QUESTION 5
Which component is used to define the structure of data in ServiceNow?
A. Workflow Editor
B. Form Designer
C. Tables and Fields
D. Service Catalog
Answer: A
Rationale: The Workflow Editor is used to design automated processes, not data
structure. Tables and fields define how data is structured in ServiceNow,
including relationships and schema definitions.
QUESTION 6
What is the purpose of ACLs in ServiceNow?
A. Automate workflows
B. Control access to data and operations
C. Create reports
D. Manage UI themes
Answer: B
Rationale: Access Control Lists (ACLs) restrict or allow user access to records and
fields based on roles and conditions. They enforce security rules ensuring only
authorized users can view or modify data.
, QUESTION 7
Which module is used to create reports?
A. System UI
B. Reports
C. System Logs
D. Script Includes
Answer: C
Rationale: Script Includes are reusable server-side JavaScript functions, not
related to reporting. Reports module is used to create visual representations of
data such as charts, lists, and dashboards.
QUESTION 8
What is CMDB used for?
A. Managing email services
B. Storing configuration items and relationships
C. Running scripts
D. Monitoring users
Answer: D
Rationale: CMDB (Configuration Management Database) stores configuration
items (CIs) and their relationships, providing visibility into infrastructure and
services dependencies. It is critical for impact analysis.
QUESTION 9
Which of the following is a client-side script?
A. Business Rule
B. Script Include
