DOS II FINAL EXAM LATEST 2026 UPDATED QUESTIONS AND
VERIFIED 100% SOLUTIONS (2026/2027) |A+ GRADED
|GUARANTEED PASS
What are the key components of assertive communications? Check all that apply.
a) Make clear statements and use "I" statements
b) Speak in a soft tone, using moderate pitch
c) Assume responsibility for your feelings and wants
d) Ensure verbal and nonverbal messages are incongruent
e) Address only issues related to the current conflict
f) Be tactful, demonstrating awareness for the other - Answers -A,C,E,F
Each of the following are reasons for nurses to engage in political activity and be politically
aware, with the exception of:
a) Nurses need to fight for equality with other interprofessional team members
b) Nurses have a unique perspective and knowledge of health related issues
c) Nurses are successful advocates
d) Nurses have creditability with the public - Answers -A
Quality improvement processes would be an example of what type of change?
a) Revolutionary change
b) Evolutionary change
c) Adaptation change
d) Personal change - Answers -B
1|Page
,Lewin's model of change defines driving forces as the energy used to motivate change. Which of
the following would be considered a driving force?
a) Provincial funding for decreased wait times
b) Continuing the status quo
c) Professional restraint
d) Staff skills to complete a task - Answers -A
Nurses play a significant role in change, due to their inherent responsibility to the public.
Therefore, they must be involved in advocating for change politically as well as being involved in
advocating for both professional and clinical issues.
a) True
b) False - Answers -A
According to the Lewin's Management Change Model articles, some practical steps for using the
framework include the following for change:
a) Empower action, ensure strong support from senior management, dispel rumours, and
determine what needs to change
b) Communicate often, dispel rumours, empower action, and involve people in the process
c) Dispel rumours, involve people in the process, empower action, promote support and
training
d) Communicate often, anchor the change, empower action, and involve people in the process -
Answers -B
2|Page
,One of the factors that make nurses more politically aware is knowledge of the issue. What
question could you ask yourself regarding knowledge of the issue?
a) What needs are currently being met?
b) Who will be disadvantaged?
c) Is it economically feasible?
d) Is the change reasonable, acceptable & realistic? - Answers -A
Political action is defines as the process of influencing a change in policy by affecting change in
the workplace regarding clients and the allocation of clients' resources.
a) True
b) False - Answers -B
Align each step of Lewin's Change Model with the appropriate response from the change agent.
1. Unfreezing
2. Moving
3. Re-freezing
a) Positive feedback, encouragement & constructive criticism
b) Time & communication
c) Trust, education, motivation & enthusiasm - Answers -1C, 2B, 3A
Susan, the nurse manager, had a staff meeting to inform the nurses of a new change in
documentation. She spoke about resistance to change and that it is natural and expected due to
anxiety, uncertainty, fear of failure and lack of understanding.
3|Page
, a) True
b) False - Answers -A
Match the type of change with the example provided.
1. Personal change
2. Professional change
3. Organizational change
a) Legislation legalizing MAID (medical assistance in death)
b) Engaging in professional development workshops to improve management skills
c) Eating a healthier diet after a myocardial infarction - Answers -1C, 2B, 3A
According to the CNO, nurses demonstrate leadership by providing, facilitating, and promoting
the best possible care/service to the public. What statement is NOT an indicator of a nurse
effectively demonstrating the CNO leadership standard?
a) Role-modelling professional values, beliefs and attributes
b) Collaborating with clients and the health care team to provide professional practice that
respects the rights of clients
c) Providing direction to, collaborating with, and sharing knowledge and expertise with
management
d) Developing innovative solutions to practice issues - Answers -C
Two nurses are working on a unit and notice there are not enough blood pressure cuffs
available on a regular bases. They discuss the fact that this interferes with providing patient care
4|Page
VERIFIED 100% SOLUTIONS (2026/2027) |A+ GRADED
|GUARANTEED PASS
What are the key components of assertive communications? Check all that apply.
a) Make clear statements and use "I" statements
b) Speak in a soft tone, using moderate pitch
c) Assume responsibility for your feelings and wants
d) Ensure verbal and nonverbal messages are incongruent
e) Address only issues related to the current conflict
f) Be tactful, demonstrating awareness for the other - Answers -A,C,E,F
Each of the following are reasons for nurses to engage in political activity and be politically
aware, with the exception of:
a) Nurses need to fight for equality with other interprofessional team members
b) Nurses have a unique perspective and knowledge of health related issues
c) Nurses are successful advocates
d) Nurses have creditability with the public - Answers -A
Quality improvement processes would be an example of what type of change?
a) Revolutionary change
b) Evolutionary change
c) Adaptation change
d) Personal change - Answers -B
1|Page
,Lewin's model of change defines driving forces as the energy used to motivate change. Which of
the following would be considered a driving force?
a) Provincial funding for decreased wait times
b) Continuing the status quo
c) Professional restraint
d) Staff skills to complete a task - Answers -A
Nurses play a significant role in change, due to their inherent responsibility to the public.
Therefore, they must be involved in advocating for change politically as well as being involved in
advocating for both professional and clinical issues.
a) True
b) False - Answers -A
According to the Lewin's Management Change Model articles, some practical steps for using the
framework include the following for change:
a) Empower action, ensure strong support from senior management, dispel rumours, and
determine what needs to change
b) Communicate often, dispel rumours, empower action, and involve people in the process
c) Dispel rumours, involve people in the process, empower action, promote support and
training
d) Communicate often, anchor the change, empower action, and involve people in the process -
Answers -B
2|Page
,One of the factors that make nurses more politically aware is knowledge of the issue. What
question could you ask yourself regarding knowledge of the issue?
a) What needs are currently being met?
b) Who will be disadvantaged?
c) Is it economically feasible?
d) Is the change reasonable, acceptable & realistic? - Answers -A
Political action is defines as the process of influencing a change in policy by affecting change in
the workplace regarding clients and the allocation of clients' resources.
a) True
b) False - Answers -B
Align each step of Lewin's Change Model with the appropriate response from the change agent.
1. Unfreezing
2. Moving
3. Re-freezing
a) Positive feedback, encouragement & constructive criticism
b) Time & communication
c) Trust, education, motivation & enthusiasm - Answers -1C, 2B, 3A
Susan, the nurse manager, had a staff meeting to inform the nurses of a new change in
documentation. She spoke about resistance to change and that it is natural and expected due to
anxiety, uncertainty, fear of failure and lack of understanding.
3|Page
, a) True
b) False - Answers -A
Match the type of change with the example provided.
1. Personal change
2. Professional change
3. Organizational change
a) Legislation legalizing MAID (medical assistance in death)
b) Engaging in professional development workshops to improve management skills
c) Eating a healthier diet after a myocardial infarction - Answers -1C, 2B, 3A
According to the CNO, nurses demonstrate leadership by providing, facilitating, and promoting
the best possible care/service to the public. What statement is NOT an indicator of a nurse
effectively demonstrating the CNO leadership standard?
a) Role-modelling professional values, beliefs and attributes
b) Collaborating with clients and the health care team to provide professional practice that
respects the rights of clients
c) Providing direction to, collaborating with, and sharing knowledge and expertise with
management
d) Developing innovative solutions to practice issues - Answers -C
Two nurses are working on a unit and notice there are not enough blood pressure cuffs
available on a regular bases. They discuss the fact that this interferes with providing patient care
4|Page
